LCS

We had to move my folks out of there because they couldn't care for them! They do not keep enough staff! And the dining room food went downhill fast and constant staff change there as well!

I'm sorry to say, but so far the experience has not been great. I'd give it a 2. The apartment is very nice. But he had a few medical issues since he arrived and Windsor's med team has had trouble getting it sorted out due mainly to insurance issues. Regarding food, he went to the dining room once but found it extremely cold, and so hasn't wanted to go back. But with being ill he also hasn't been up to going to the dining room. But he's found the room service food to not be a great experience. However, the facility is very nice and many of the people seem very good and nice. Yet, we have experienced a number of unfortunate problems making for a rough start. However, they are making efforts to address and resolve the issues we have experienced. "

The food was not very good. Not what most older people would want to eat and not hot with portions very small and would run out of food, especially desserts. Some staff was not very nice and friendly, especially at night and weekends. They made my mom sit in her wheelchair everyday and every time I came to see her. She always had high anxiety and scared of the staff, but not all. I felt like they were punishing her by making her sit in the common area and I would find her asleep in her wheelchair with her head hanging down.

They made a huge mistake with their renovations by doing EVERYTHING at once. The dining room is the biggest stressor: a half-sized activity room, long wait times for seating or NO seating and taking food to our apartment. So no or compromised: dining room, pool, salon, therapy room, fitness room, lounges, bathrooms, garages, front desk, mailroom, market café, resale shop, health services; dangerous (falling tiles, garage door closing too soon, power outages, dirt and dust). They don't upgrade old apartments: our tub and shower are dangerous but we would have to pay for upgrades ourselves.

RECENTLY LEFT AVALON OF commerce after 2 1/2 years of total frustration with its’ management. Inadequate attention to concerns I do not recommend any facility managed by LCS and specifically[name removed] or [name removed]. IF you’re considering Avalon, get ALL PROMISES IN WRITING, which is not a guarantee of anything. Look elsewhere, AVALON is a disaster that is happening. I am curious about who/what was used in the US News report? LCS(UTAH)[name removed]? [name removed]? GOOD LUCK.

No issues with staff, they all do their jobs, as you know the construction is getting really ridiculous. If it's not one thing it's another. Yet thy are talking about raising the cost over there. Not too happy on how they treat a 95 year old with all the inconveniences.

To be honest. We didn't have the best experience. My parents left after 4/5 months. Partially was my folks they found it very depressing there. But the food went down hill, they weren't very helpful, everything took a long time to fix or get help, we could make the internet work consistently for over a month. Things we thought were included, were not. Such as someone to call for help after normal business hours.

It was very poorly run. Person in charge of dining room was frantic. There was the promise that my mom would be supported by other residents, and a bunch of mistakes made.. kept charging after we left... not a good experience.

Watch out and ask lots of questions. Check out the answers, they misled us. Food service is good. Apartment sizes are ok, but be careful.

My husband is a resident of the memory care unit. The facility and grounds are beautiful giving the impression of a high standard of care. However, there is a great difference between the assisted living and memory care. I generally think that the staff are friendly but unfortunately lacking in training for dementia residents. I have observed a lack of follow through in providing ADL assistance. The first week my husband was there, he developed a facial dermatitis from lack of assistance in washing his face. There is a situation of some residents entering into other resident’s rooms and causing anxiety and this does not appear to be being addressed. There is not strong adherence to the care delineated in the resident service plan. I have repeatedly voiced my concerns to the memory care director and am not seeing a clear improvement.

As a resident, one gets to experience both the good and bad; no place is perfect. Good: DATV is s beautiful building with large units. Staff are pleasant, and the new Executive Director is working hard to fix issues & improve the resident experience. The bad: It's a new building with a lot of bugs still to be worked out. Heating issues continue to pop up - over 3 weeks to fix and the hallway is still 57 degrees. My wifi has broken twice, and remains broken now, but they gave me a temp work around on that. There have been other problems as well, so they have to play whack a mole with those constantly. You hear the people upstairs. The food: not good. Edible? Yes, but it's cheap, repetitive, boring, heavy on saturated fats, carbs, & sodium. They really can't accommodate special diets, unless you eat the same thing every day. Little has improved despite complaints. There are mice in the dining room. Some are considering moving as they are not delivering on what they are marketing.

The staff are lazy and indifferent to residents. Some of them are just plain mean.

8 hour shifts instead of 12 hour shifts. Have activities for the residents which they were just starting when we left. Snacks for the residents between meals. Better care with the residents personal items especially when names are on everything. Watch residents more carefully so when you walk into the room there isn't someone else sleeping in the bed and they had no idea where that resident was. I had to complain about 2 aides because of how they talked to me and a resident and how an aide shoved a resident in to a chair for dinner. Administration staff was good. I left there at times very stressed.

Frequently got broom and swept his room as floor was dirty. Laundry was lost and other peoples stuff came to us. I was there most afternoons and no one came every 2 hours to take him to bathroom so my Husband, his clothes and bed were found wet. When laundry was returned clothes were shoved in cabinet in stead of hanging things up. Then there was when he became agitated and started cussing. They didn’t asses possible reasons or triggers, as I had been telling them he was getting more confused …such as illnesses: UTI, elevated ammonia level, lactic acidosis were the diagnosis’ he received when taken to ER for behavioral issues. Then I was embarrassed at the ER when the doctor told me that Clarendale would not accept him back. But the managers who made these decisions should have communicated with me. Also, we have been waiting for our refund for a couple weeks now.

We only looked at two places in this was the best of the two. I am frustrated because the first week we got there. The ownership changed hands and there were some issues they weren't fixing in the place. Now I'm running into problems with accounting where they're giving me a bill last month and not providing any details on where to send a payment and who to make the checks out to. And they were charging the $[removed] deposit that we already paid. I called their accounting departments about five or six times Since and now we just got another bill and they're charging us $[removed] late fee and cannot get a hold of anybody to discuss with. Overall, it's not a bad place, we're just trying to get these things worked out and they have worked out the maintenance stuff since. The billing stuff is just still hanging. I hope and fairly confident they will make it right.

They were understaffed. The staff they had was unmotivated and on their phones. The residents are too spread out in the area. The activity director, [name removed] was great! I watched staff member give a resident huge bites of food because she needed her to eat faster. It is a lovely place but they need trained and adequate staff.

People living at the Avalon seem to be all nice people. Mom has made a few relatively close friends. I better leave it at that .

It was not a great experience. There were a couple experienced and kind caregivers but the rest were a revolving door of inexperienced staff that sat around on their phones. The management and nursing staff were very inexperienced and unprofessional at times as well. They handled several situations terribly and should have known better. It was incredibly stressful having our family member at this facility. Things sold to us when we toured the facility were not truly how it was run afterwards. Our experience was mostly in the memory care area, so we can only speak to that. Overall VERY inexperience staff handling the memory care unit. Thankfully there were two memory care staff members that had some experience and knowledge with Alzheimer's. We moved our family member to another memory care facility and the difference in their experience level was shocking. Would not recommend Avalon Memory Care.

My mother has been a resident here for 12 years and has spent the last week in the skilled nursing facility after a knee replacement. I call her every morning and half the time she’s crying because they take so long to get her pain meds to her. We called and talked to the charge nurse and agreed she’d get pain meds by 7am every morning. It’s was 9:30 when I called and no meds. They ignore her calling for assistance or take hours to respond. On top of that, she got no dinner the other night and wrote ‘no eggs’ all over her menus request last night and got eggs this morning. Not sure what is going on at this facility but there’s a real issue with competence and attitudes. I would steer clear of this place

We moved our mother into Independent Living then unfortunately an injury led her to the Freedom Square Rehab, the ALF, and a few horrific nights in the nursing home when returning from a hospital stay. When you pay to "join" the CCRC, it really does nothing except lower your payment a small fraction if you need advanced care. I needed to help my mother regularly at the ALF because the staff did not properly care for her. A few staff members were kind, most were not. When my mother's hip dislocated, the nurse told her to "stop whining." There is no advantage to the CCRC and we lost over [price removed] when I moved my mom out of a place that was not properly staffed and lacking in quality care...a high cost for an agonizing experience and grateful we no longer have any association with Freedom Square.