LCS

My expectations were not met. I was not given through information concerning the items my loved one would need for his stay. I assumed that the mattress would be protected because it is a place for elderly people. Even hotels are wise enough to protect matresses! I was not told he would need a hamper, so my son took my husband's clothes home to launder. He was never given a tour of the facility even though I asked and my husband asked twice. The lock on his door did not operate. Fortunately it did not cause a problem.

Change in management company has disrupted a lot of things. The facilities are great. Location is great as well. Communication between family, Bluestone physicians, LifeSpark and Havenwood nursing staff has been less than ideal. Also, very little outdoor space. No grass. Director has been very responsive.

[Name removed] at Freedom Square gave an impressive tour, but the community didn't seem warm and welcoming. Didn't see residents and staff interacting with each other, which can make a difference in visualizing a loved one residing there.

Maintenance was not willing to replace the thermostat in her room for over a week and it was 65 degrees there.

My main issue is with the lady that is head of nurses on the 4th floor. The rest of the staff are simply wonderful. Actives are either non existing or they didn't come remind her and/or take her to them.

My mother is there right now. I would not recommend. Her room is dingy. Its in bad need of rehab itself. Oh by the way the activites personell wanted to know how my mother voted, by mail, etc !!!! Absolutely NONE of their business

Our family had an in person tour with The Watermark at Bellingham, and they were undergoing constructions and given our loved ones mobility limitation's it was just not going to be ideal for her to move in

My mother loves it at Havenwood. She's really happy with her apartment. She's made some great friends and is really pleased with that. On the more negative side -- they're having a lot of staffing issues right now (which I know is common in a lot of places.). They'll be going through a new management company in April. Our hopes are that this new management can come in an change some of the staffing problems.

The staff were friendly and attentive, but at times overworked. The quality of the food was better than where my loved one was before. The facility was good overall, although I was put off by ongoing construction. Finding parking was a challenge, as was continual noise outside my loved one's room. And there was no end date given for when that would be completed.

We really like the spaciousness and openness of the community

I toured this community and was very underwhelmed. I got a sense that they were more interested in Independent Living than Assisted Living. It felt very corporate to me.

My loved one was there for respite care, and needed nursing care. The food was horrible, and was not appropriate for a diabetic They messed up our billing, and they were supposed to do an auto draft, and they did it later, and they overcharged me. They messed up big time. They did not update me on the level of care that my loved one was receiving. A caregiver was rude, and yelled at my loved one. There was not a coordinated effort with the medication. The people are very enthusiastic but not very welll trained. The nurse practitioner who administered the medical care was excellent.

They are very well-intentioned but don't do as well in execution. Lots of confusion and turnover of people. My Dad says food is horrible and he does not participate in activities. Only about half full.

The implementation team was good. Housekeeping is very friendly. The Doctor is okay. The medical office staff is not responsive, but the front staff is friendly.

Some very good friends of mine live there in INDEPENDENT LIVING. They pay around $[amount removed]/month and are supposed to get weekly cleaning. Sometimes they do, sometimes they don't. But when they do, it's rarely the same person, then they don't clean very well. Last week the bathroom counter was NOT cleaned at all. She was only there 30 minutes, so how could she? I helped my elderly friend by dusting, yuk it was so dusty and they have requested blinds to be repaired OVER a year ago and are told they have been ordered twice! Now somebody could just go to Home Depot, 1 mile away, but I guess because they are Elderly, they are ignored. I know they must be short on help as it took them 2 hours to get their food and eat in the Bistro and one of the management team was helping, but for $[amount rmoved]/month they shouldn't have to hire outside help to dust and clean bathrooms.

They need more staff. Hopefully when the renovations are complete, things will be better there.

Our family had an in person tour and the staff were very friendly and a very welcoming environment but it is older

We toured Clarendale at Bellevue Place and we knew none of the people beforehand, we had no previous contact with any of them. We chose another community because of it's homey atmosphere; the people have been great and we've had no complications in working with them. My loved one has appreciated the attention she's gotten. She likes the food overall, which has been good. Clarendale was a very nice facility, but it doesn't have that homey atmosphere that the community we chose has. The people there were nice, it just didn't have the feeling we wanted for our loved one. There may be people out there who might feel the complete opposite, but this was just our experience and preference. It just didn't fit us.

They do need to hire more staff -they are extremely understaffed which is the biggest problem. The quality of food is not good either, they are not providing well balanced meals for seniors.

Day staff was great, evening staff not as much. The evening staff seemed to be younger and not as experienced and compassionate. The facility was pretty clean in general, but mom's room was never as clean as it should have been. There were a couple of aides that went out of their way to clean and do extra things for mom. They had to move aides around on different floors/levels of care during Covid outbreaks and some of the staff was very overwhelmed and didn't know how to perform on different floors. In general, they provided adequate care for my mom. The nurses were good, but could have been better. My mom didn't always want to go for meals, sometimes she wasn't hungry. In those cases, they would bring her a meal and charge extra for it. We didn't know that at first, but eventually discovered the charge. The meals they brought to her didn't always follow her needs, ie: they would bring her bacon and she has high blood pressure and it would cause swelling. Or they would bring things she wouldn't eat, but would be charged for. They weren't clear about what the levels of care included, even when I asked. Independent living I would recommend, but assisted living I would not. The administration was never good about returning phone calls. We also never received condolences or any contact from them at all after mom's passing.