LCS

My mom is borderline between independent living and assisted care, and the residents of Avalon are borderline assisted living and memory care. My mom found very few residents that she could have a conversation with. She moved to an independent care facility and is much happier.

1. 3 based on the fact that my husband had Lewy Body Dementia and they were not able to provide the individualized care he needed. They don't believe in using bed rails or bed and chair alarms to detect his movements. He fell many times and those falls were mostly undetected until they made rounds. Alzheimers patients seemed to do fine in this environment. 2. 5 for cleanliness/no urine smell as in some other facilities 3. 5 for friendliness. All Aides were nice and friendly to patients and visitors alike. 4. Quality of Care 3. The staff did the best they could to take care of my husband, but couldn't accommodate all of his needs based on the facilities policies on 'no restraints' (bed rails, alarms, etc). Plus the Aides office was way down the hall away from patient rooms. Not ideal if they were trying to keep tabs on everyone. 5. Administrative Staff 5. I met with them on several occasions to review my husband's care. They were always willing to listen and to help. 6. Food 3. Average. 7. Activities 5. They made a big effort to engage everyone in a variety activities. 8. Value for money 4. Pricing is pretty standard.

What I can say from personal interactions is that the care givers who have the most contact with the clients are, by and large, very thoughtful and kind. The great majority of them were, it seemed, genuinely concerned about their clients physical and mental welfare. There certainly were exceptions to this general observation but not to the degree that I would advise someone to think twice before a loved one were to reside there.

We have two people in different settings. Independent living is excellent. Assisted living or personal care is not as highly rated. The place is well kept, lots of activities and accommodations. He enjoys all the staff. In assisted living they need more staff, more ability to give personal care and provide more activities.

there are so many components to this experience that it is difficult to rate. We found the management staff to be caring and sometimes helpful in answering our questions about mom's care. Slow to respond and hard to reach, but thoughtful once they responded. slow to clean, seemed short staffed. sometimes really friendly, but often there were inattentive patient aides. inconsistent, sometimes careful and good and sometimes very late. Meals/Dining are fairly good. the activities are not patient centered or adjusted to individual needs

My family member is a resident there, and I wish they would call me to chat about her overall health and mental state, a couple times per month. Rose Senior Living is a nice place; however the turnover rate is high in regard to the caregiver aides. And, there are not enough Aides to care for approximately 40 memory care residents. Their staffing in this unit is bare bones.

Some of my mother’s medication was not given. This was a big concern . The staff , in charge of activities, [name removed] and her partner, sorry I have forgotten her name were warm and welcoming . They couldn’t have done more to make my mom feel comfortable and involved. [name removed]and [name removed]were efficient and friendly administrators. for the Westbridge. [name removed]and [name removed]were fabulous nurses. After 2 days of trying to get a bed rail for my mom, [name removed] took care of if it in an hour. Those 2 provided excellent patient care.

While the food is great, service in the dining room is hit or miss. It's either great or terribly slow. The TV service is also spotty. Administratively there seems to be a lack of attention to detail - misspellings and conflicting times printed in newsletters and activity sheets. They are currently in the middle of a huge construction project. At the moment, I would not recommend them.

The lack of communication / inaccurate information from the memory care director about what steps needed to be taken after my father passed away at the facility was very frustrating.

The administration was notably absent. Food selection and service awful !!!!! especially for those who have dietary needs- do not send anyone there who has special food needs or that can't drive- scheduling a ride and getting to appointments were challenging- drivers did not stay they lost their long time driver and could not keep a full transport schedule due to staffing.

There's been a new management team put in place since earlier this year. They seem to be trying to make overall general improvements. I do believe the cleanliness of the community has declined since my Mom moved in over three years ago. Hopefully, that too will soon be addressed. Also, my mom had to transfer from assisted living to memory care shortly after she moved in. It seems the food selection is better in assisted living.

I would tell others looking into NorthPointe Woods to get their priorities straight. [name removed] is safe, his meds are given to him, and he has 3 meals a day. We are grateful for what he is being given. If you want more than that, you need to pay for private home care. He's safe and taken care of, but it's not the care you and I would give our love one.

The building and facilities are lovely and well maintained. The amenities offered( transportation, salon, communal spaces )are convenient. There are many negatives including the staffing and their attitude towards the residents. We have found a great majority of the staff to be lazy, unhelpful, rude, and unavailable. This is noticed from the management as well as the aides. The food, according to my grandmother, is mostly awful. It is often served cold with little to no flavor. Those factors contributed to my grandmother's decision to leave. If someone needs minimal to no assistance with ADLs then this might be a good place for them, however, if one needs assistance with ADL's then this place is likely not the best option.

I visited [name removed] for 3 days in the fall, so that was a very brief look at the facility. Here are my impressions of several incidents that are NOT good. It is clique-ey like junior high girls in the dining room. I arrived on Sunday so [name removed ] and I went through the buffet line for dinner then saw a table with several empty seats and approached. The women who were seated said Oh no, those are for so and so and so and so! One morning when I called [name removed] had vomited in her bed and tried calling someone in charge but found no one. Clients should know how to get help in a timely manner.

I think I would give each item a 3. Part of the issue has been that there was a brand new leadership team just starting to transition when we moved my mom there. I think it's improved since then, but then they also just increased the cost of my mom's rent by [fee removed] without ever giving us a heads up. After sending an email to inquire about this steep increase, I have yet to receive an answer. But the facilities are clean and staff are friendly.

I would have given RGV 10 stars a year ago. The past 2 months they have started incorporating petty changes that have a huge impact on residents. They no longer deliver packages to residents doors. Big problem for elderly people with mobility issues. . Get volunteers or an intern to do it. Just poor decision making. Now they have removed all magazines from common areas. They want the place to look sterile as opposed to lived in. Just toss old magazines and leave some for the residents enjoyment. Easy answer but instead i have heard several complaints on this one. Keurig machine removed from common area game room during renovations??The latest : family or friends cannot use residents points to dine This is a problem as my mom has leftover points every month. Points she has PAID for and will lose at the end of the year. Nonresidents can’t use those points/$$ mom has paid for already. Now she will be billed for those meals. Shaking my head.

They are great when looking for a place. But marginal once you've moved in. There seems to be high staff turnover in the kitchen. The sizes and amenities offered are good. Overall I would recommend Havenwood of Maple Grove.

Oakmont Assisted Living served her needs while she was there. Positives are the grounds, the interior common spaces and the individual rooms. The place was always very clean and so housekeeping is certainly doing a good job. Also, some of the social gatherings seemed fun. My interactions with the staff were always pleasant. Negatives are the food and the availability of care. If dining was important, I would look elsewhere. If ready, reliable and consistent assisted living care (including transportation to doctor visits) was important, I would look elsewhere or be prepared to hire ancillary outside care.

Staff is generally nice. My mother received ok care. But feel like there could be more for the residents to do. Not sure how hard the workers tried to keep them busy. The place itself the living area in memory care definitely needs updating. Very outdated and small and didn't seem comfortable. They hold all of their activities in this room and there isn't always enough space. For the cost I believe there should be so much more offered.

I would say 95% good but you have to manage your expectations. The management and food staff try hard but there are challenges with maintaining quality care providers. I expect much more for what we are paying, but also understand the practical side of operating a facility like this.I would recommend to someone who has a person in their care under similar circumstances.