LCS

[name removed] the sales director is amazing and an absolute doll. The people at the front desk are friendly but need to be informed more. The nurses do have patience but need to be informed as well. The kitchen staff is very pleasant as well as the servers. I find that if I need help with my uncle I call on [name removed]. So from the places we visit watermark of Bellingham took the prize

The other residents seem nice. The staff is less attentive than I would expect. My mother had been at another facility in independent living. That facility was struggling and had very few activities. So when it was time to move her to assisted living, it made sense to move her. We liked the physical facility, the variety of activities and the people we met (staff) were nice and seemed to be on the ball.

Mom really wasn't interested in activities. Nurses were slow to respond to family questions and didn't seem very accessible. Aides were impatient most of the time, not all of course but Mom was "yelled at" a couple times. She had a few falls while there and we were not notified of all of them (she wasn't injured). Mom's ability to be in assisted living deteriorated fairly quickly. She lived there 4 months but moved to [facility name removed] in June. Havenwood changed ownership while Mom was there…I think 3rd owner since opening in 2020. That made it hard, visiting PT and OT company changed, that was hard on Mom. She did love the ladies that she dined with.

My loved one is a resident at Rose Senior Living. Many of the chairs and sofas have urine stains. Some aides have made comments to my loved one that she doesn't try hard enough to move her limbs or to stand on her own. She has Parkinson's disease and some days she struggles with movement. It's very upsetting to her and to us. Overall, the staff is good. Some staff members could be considered for extra training in compassion care. I am not sure about the activities since I am not there weekly.

Just stay on them and ask lots of questions until you get the answer. There is several different departments to deal with, not one person leads you through the process. Many departments do not have late afternoon or early evening hours to accommodate working children of prospective resident/ resident. Must leave work to deal with. We picked this community because it was friendly people and lots to offer, but we were let down in many areas for the money we're paying.

We were told this is a business. Most of staff is very nice, management skews truth. To improve, do your job and and keep promises to families. Families talk to each other.

The sales rep was so willing to help and reviewed all that would be provided as well as a furnished room It just felt like the right place. If one were to ask me about my experience I would say that I would be more satisfied if my loved one had more attention and those that are responsible to provide the care needed would also be aware of those needs.

We moved my Mom to Clarendale Arcadia in December 2022. While it's a beautifully decorated building with some lovely staff, it is so cheaply built--from plastic toilet seats that fall off almost weekly to odd lumps and bumps in floors that can lead to a resident tripping in his/her own apartment, to food that is less than edible. They are lacking some much-needed and promised items--round the clock security that mans the front desk; two dining rooms (one sits empty); a full slate of activities; food that "fits" the price and the environment. Granted these are seniors, but I think they deserve better if they are going to charge these prices. Staff turnover has been huge--but that is to be expected in the industry. Hoping in their 2nd year things improve.

Clarendale has a beautiful building but unfortunately that's where it ends. Management is a disaster. Lots of talk but zero action. Complaints about bad food and terrible service are ignored. There are committees that meet to solve these problems but any reasonable suggestions are ignored. Clarendale's sales philosophy borders on craziness. With occupancy hovering around fifty percent, sales continues to charge for parking and miniscule storage areas. A nickel here and a dime there, seems to be the sales philosophy. Clarendale has some very good people but they are increasingly harder to find. This could be spectacular place to live but not with short sighted management!

Very friendly staff at this facility. Wonderful representation at the front desk! However, upon admission have found sales to be over promising and areas underperforming. Copious amounts of documentation about loved one is required so staff can become familiar with them, although it's apparent this is not done and certainly not with agency aides. Clothes have not been returned when washed and personal items have been lost. There is a lack of accountability with nursing staff at times. Memory Care director is fantastic and majority of employed aides are caring. The admission director and lifestyle director there are great as well.

The staff was not very responsive. They were on their phones.. too much turnover. Nobody seemed to know what was going on. The activity leader, [name removed] was great.

I wouldn't necessarily say my experience was poor but it was just neutral. We picked this community because of the location.

Too much chicken and fish on the menu with no alternative items, that are different from chicken and fish. Most of the time food is served cold. Not real happy with meals served here.

We toured Burcham Hills during our search for an Assisted Living facility for our loved one. The electronic sign-in process was hard for my mom and she would have to do it with every visit. It was also the least accommodating with my loved one's wish to continue administering her own medication and by far had the worst smell of all of the facilities that we toured in the area.

Everyone is welcoming and nice and the food is good, but the issues with care are momentous. Last weekend, they let my mom lay in her bed for 48 hours and did not ensure she ate. We have been going there every day to make sure they are doing their jobs. They did not ensure she took her meds as she left them half dissolved on her dresser. We have asked for her to go to the dining room and put signs all over her room and they still don't always bring her down, leaving her food that she will not eat on her own. There is massive staff turnover that has lead to incredible issues with communication. She was readmitted from a hospital and no updates were made to her care plan until we demanded that they were or we were going to consult a lawyer. I had to wash her myself because no one gave her a shower as was in her plan.

My loved one was a resident at Clarendale Clayton. The facility itself is beautiful and brand new. The residents at this facility were very friendly. However, they only had two assistants for the entire floor. Not enough, and worse, the administration would not let the staff that I had hired around the clock to help my loved one fill in the gaps where Clarendale staff wasn't able to cover. Because my loved one wasn't receiving the care she needed in Clarendale's Assisted Living, they were very nice about allowing me to move her to their Independent Living floor so that the 24/7 nursing that I had hired for her could take better care of her needs. The apartment was lovely, but the physical features were not particularly friendly to the elderly residents. The showers were not the large walk-in types found in Assisted Living. There wasn't enough space in the shower to install a built-in stable shower seat and it was a huge challenge to get the wheelchair into the bathroom, bedroom, and closet. It just didn't seem like a space friendly to elderly. The dining room/kitchen staff was very slow and the menu only had a few healthy options (that's not to say I don't care for french fries, but some healthier choices would have been nice.)

Overall facility is nice. I think they have not invested as much in memory care as they have with the overall facility. I think there is a plan in place to upgrade memory care in terms of the looks and activities available, but at the moment it is the area that lacks the most. The staff is great. They know my mother well and they are patient with her. Makes me feel ok leaving her there.

Our family had an in person tour with The Oaks at Bartlett and with the tour experience they just did not have the same welcoming or accommodating feel as other communities did.

We picked this community because it was very close to our house and we visit 4-5 times per week. It looks really good from the outside as did the other place we looked at, but ultimately it was the location. We are satisfied,but clearly it is not what was advertised or presented. There is good intent by the company, but there is a worker shortage, that is adversely affecting the quality of the services provided.

We toured Richmond Place when searching for Independent Living for our loved one. This facility was okay. Our tour guide was very good. The atmosphere and cleanliness of the facility was good.