LCS

Our family had a virtual tour and our loved ones felt like the community was to small, and really did not care for it. Also they did not like the specific location it was in.

The community is nice. The sales guy makes it seem like Club Med and it isn't. The confidence of the staff is getting better and the responsiveness of the staff is getting better towards the residents.

It is a good place but not someone with memory care needs. My loved one declined quickly when they entered into the community. There was a medical issue and we are unaware of how long it was before the staff were made aware of this. They couldn't take care of my loved one needs even though they said they could during the initial assessment.

We virtually toured this community and it was very nice. The staff was very friendly and shared a lot of great information. The tour was good but we couldn't do an in-person tour due to Covid.

Only independent living available. Did not receive brochure. Person I spoke to was very easy to speak with. Did not see any residents moving around in the facility. Very quiet in hallways.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be.

I don't think the training was good, or enough professionals there. They weren't equipped to handle my loved one. The community didn't know how to handle my loved one with taking their medications, the staff would even call me in the middle of the night. There was nothing I could do in the middle of the night. Clarendale ended up sending my loved one to the hospital due to the agitation my loved one experienced with taking medications. I also feel they weren't attentive to my loved ones needs. This would be a great community for those individuals who are able to participate in their daily living activities.

we did a virtual tour of this community and it just was not very memorable. The rooms were very small with no kitchen. It just didnt fit our needs

Based on our tour, I wasn’t happy with them at all. They were overpriced. And their open restaurant situation was not a good situation for my loved one with high care needs.

With Covid, you're not able to go in and visit with your loved one. Communication wasn't really that good. When we called and left a message, they didn't call us back. So we'd have to call again. Our loved one wasn't happy there at the beginning, but he was starting to feel more and more that he fit in. It was just a matter of getting used to the people and the environment altogether, the staff and the residents. Our loved one didn't like the food. He thought they served too much fish, and he was a meat and potatoes guy.

My mom and dad moved here 5 years ago. The first 3 1/2 years were an excellent experience. Love the fact that it is walking distance to HEB, Market Street shopping and the public library. However, during the past year or so they have been doing extensive construction repairs that have necessitated scaffolding outside of windows, unable to use balconies, views blocked and lots and lots of construction noise and traffic. Also, residents are all having to move out of their apartments for between 2 weeks and 2 months (into other apartments on property) while windows and exterior walls are replaced. I would only recommend it if the unit your parent is being into has already been repaired and there is no scaffolding outside of the window.

We are looking for a place for my mom who is very active and engaging but is also advanced in her Alzheimer's. We found the community lovely but the residents seemed to be not as active as what my mom is and therefore not being a right fit for her now.

The staff were always friendly; however, I don't think they were genuine. I would say not to put your loved ones there. Due to medication issues with the residents from the staff. I would for sure tell you no if your loved one has to deal with medication. This wouldn't be my response during my loved one's stay. There was no inventory control of the medication for residents.

The rooms at the community were a highlight, they were pretty nice. The food was very good. We thought the setup of the community was easy to walk around, a good overall layout. The nursing care sometimes was a little slow to get to our loved one when she needed their help.

So far we are having a good experience here at Richmond Place. The quarantine impacted a lot though. We originally chose this facility because of the affordability as well as the apartment size. I would want others to know when looking into the facility tat the staff members here have all been very friendly. I would recommend to others.

We were so hopeful this would be a great living experience fo mom. It is an absolutely gorgeous setting. Unfortunately (maybe partially due to COVID-19) it was not. They DO have a first class staff and excellent fresh meals which the advertising staff touted. But it was also sold to us as a highly active Assisted Living which it was not. We were told mom would have access to exercise room with staff fitness staff, pool for water walking, art room for real art teacher led lessons and general access and an Activity Director who was very involved. Unfortunately most of these did not occur. Mom was never given the opportunity to meet other residents until about 6 weeks after living there mostly in solitary existence. We as a family were not given any guidance or direction when she first moved in about who to contact for Drs appointments or for any problems or concerns. No welcome information packet was provided so we were mostly in the dark on what was going on. I guess a lot of family’s just move their family member in and forget them. We are highly involved with Mom. Thank goodness for FaceTime - that’s the only respite mom got from what she felt like solitary confinement. Mom is a very active person but was not really given the opportunity to actively engage in the community until after I turned in our move out notice. The Fitness director was great with engaging her after about 6 weeks. She loves to be outside and does a lot of walking but the community is built on a hillside so walking the grounds was very hard since she needs a walker to get around. The monthly cost was at the top of our budget limit and we decided it was not worth the benefit to her at the total expense of her happiness. Too much isolation and loneliness. We purchased a Medacube pill dispenser and installed cameras to ensure medication is taken (which was our main concern) for a lot less than the monthly Danberry cost and she is much happier in her current setting.

The community is kept pretty clean, we have had no issues with the cleanliness or the friendliness of the staff members. She moved in right before COVID hit which has affected some things, and at that time it switched management. They have not really been as communicative as they should be with a lot of things. She feels that she has to go out of her way to ask questions which is frustrating for her. They need to be more aware with how they communicate with the residents who have been there for longer and the more newer residents. The food they have does not offer a big variety of food choices or how it is cooked. Some of the food may be to spicy. The rooms are very nice, her room is more than adequate.

I found that you need to be clear with your instructions or desired outcomes with the staff. The rooms sizes and layout of the community were good. The food was good. They do have some balconies for outdoor space.

I was not updated when an incident happened, I was not informed. I spoke to the administration and got in touch with the nurse. I was upset that no one had called me. The information I was given was different then what my dad said happened. I was frustrated with the communication. Things that were supposed to happen were not happening. There are positives but also frustrations too.

We lived in the assisted living section for five month’s. We were hoping that this brand new facility would live up to its shiny new building but sadly it never got off the ground. The management was poor, the RN was never on site and no one returns phone calls. The nursing staff is constantly turning over and would not communicate with the family due to lack of management. The restaurant was beautiful and the food at times was nicely prepared, but the facility nickels and dimes the residents and family’s! They charged the residents for Thanksgiving meal! There were not enough events for the residents, and sadly we left. If The pros are it is brand new. The cons out weigh the pros. All that glitters is not gold They just weren’t established.