Kauhale Health

Good place to live.

My children chose this for my new home after looking at several other places. Had I been given the opportunity I would have chosen it also. The other residents are happy & “it “shows!! So Am I!!

I had a stroke several years ago, after hospital rehab. I came to Elmcroft and am making wonderful progress.

Good place to sleep & eat.

People are friendly. Place is clean. Yards & are kept. Staff are enjoyable to be around. Enjoy all people.

My parents had a lovely experience here at this community. Everything went very well and I was pleased. The community was very well maintained, everything looked very nice and clean. The staff is good, they were very helpful and attentive. Overall this is a good community I would recommend.

Overall our experience with Elmcroft of Byrd Springs has been a very good one. It's a nice looking place, the people are friendly, and they take great care of the residents. There are small things here and there that could be better, but in general it's a great place.

Fabulous facility! Staff were knowledgable and helpful. Would have enjoyed seeing my mom there, but she chose a smaller community.

I really like and enjoy playing bingo here. I am actually the Bingo champion well the "current" Bingo champion . You can challenge me if you like . GO Bingo

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Cleveland Park was very nice, but way to big for us with three floors.

My loved one was here for four years. We had to move because she was getting to need more care than they provided. It was nice though, we never had any issues or concerns. It was a good place.

My mother lived her for ten years until early stage dementia exceeded the capacity of this facility to provide level of care she needed. With most recent management, service overall exceeded expectations. The staff really worked hard with her even when her dementia proved extremely trying (oppositional, combative). Secure facility, pretty good food, and rates reasonable for level of care provided. Don't expect lots of attention, especially on weekends. Services that staff can provide for medication assistance, reminder to go to meals, showering quite good, but assistance with dressing, keeping clothes clean was spotty, though that also reflected my mother's dementia.

We were very impressed with the facility and the staff we observed. Specifically a studio on a 'ground' floor, because cannot do stairs during a fire drill at this time.

The facility and staff are great. Many tech problems however at the onset. Took almost eight weeks until the phone was working. Getting an invoice also a problem. These issues may have been due to new owners. Time will tell.

I didn't find much difference in staff interaction and activities from that of any other long term care setting..supposed to be specialized in memory care... They could improve the experience by educating their aides on how to interact with unpredictable behavior or residents with hearing and visual impairments...

Symphony of Centerville just didn’t have a homey feel to it at all. It felt more like a hospital or a nursing home. The rooms were small. The bathrooms were beautiful, but the rooms were extremely small compared to the other places we looked at.

We have had multiple issues with my mom needing help and waiting over an hour or multiple hours for assistance. Food listed on menu and items that are supposed to always be available are often not available or at least servers tell that to residents. Medications poorly managed. I think that they are going through a transition phase and trying to improve but our experience has been lack luster at best. Smell of urine often appears in back hallway.

When we came to look at The Parker, they made it very appealing and affordable. They told us all of these great things that they were going to offer. Although it was affordable, the care was sub-par and they did not carry through with the promises that were made. They did not clean the rooms and we had a major issue with that. It was left up to families to clean the room, but for all that money we were paying we thought that should be included. The were not very attentive either. There were days they would ask if she wanted to eat or shower and if she said no, they just left her. The nursing staff is young and in-experienced and are just not very engaging with the residents. We had a couple of meetings with them about this issue but nothing changed. It is a beautiful facility, but once we moved in and got into a daily routine, it was not a good experience for our family.

If you're going to place a family member in The Parker, you need to be an advocate for them to make sure they get what they need. Don't assume that it's just automatically going to happen. You have to advocate for them to make sure they're getting what they're paying for and what they need. There are just not enough staff. The facility looks pretty and is clean. But the response times and care are not good. If I had it to do over again, I would not place her here. There's not much going on. You just see closed doors and no people out and about doing things.