Harmony Senior Services

We liked them a great deal at first. We thought their facility was very nice. The help our loved one received was great in assisted living. But then she moved to the memory care unit. And things started to go downhill from there. She was having some adjustment problems and was confused about being there. But we think the medication was excessive. We asked several times to make appointments to have a conversation about that, but they weren't very communicative. If you asked us in the beginning, we would have said it was a great place. But now, after experiencing memory care, we rate it much lower.

The community needs improvements. Options are limited due to the low number of residents. There are two meals offered with lack of options for the residents to choose from. The assisted living isn't currently open.

Our tour at Harmony was awful and completely unorganized. I wouldn’t put anyone there.

In the care of this community our loved one had fallen four separate times, three times resulting in having to go to the emergency room. Certain aspects of this community were excellent, however if your loved one is at fall risk do not put them at Harmony memory care. They just did not have enough staff and did not make enough changes.

My parents were in assisted living. We had issues with missed medications and there were missed showers for my mom and those were our two biggest hangups and why we ended up moving them both out. Their billing was very difficult to understand, when we called to get clarification no one would ever respond so communication was an issue. Based on our experience, I would not recommend at this time.

The concierge staff seemed disorganized and not very welcoming. The work staff coming into work seemed unhappy and disgruntled. The property didn't feel like home. It felt closed in and confined. Some rooms had an sewage smell to it. We smelled it even with our face masks on.

Our loved one was a handful but sometimes we do believe the staff members were in over their heads when it came to the care. They did have to let our loved one go but they helped us find a new community which we appreciated. We just think our loved one needed more care then what they could offer

When my loved one moved in she was one of the first residents. The management there was fantastic at that time. There was a change of staff after my loved one in. This went bad after these changes. The community asked for my loved one to leave. They felt she was a little to much to take care of. My loved one felt the nurses coming in the middle of the night and it felt like she was being pinched. The activities were convenient for my loved one. They had a movie theater, hair salon, and it was one stop shop for the residents.

After we chose the community and paid, things changed. Meals were not warm or on time. Very well intentioned but understaffed. My brother lived there about a month and a half. Residents seemed to be happy. My brother liked socializing at dinner. We expected more for the cost.

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

I would NOT recommend. Paid a lot of money for services that we didn't get and they didn't care. Aides weren't trained and food was horrible.

They said all the right things but after seeing the issues in both handbook and lease agreement I had no faith that they would be able to adjust their policies to take care of my issues and reasons that were the most important needs for me I backed out. Costly error on my part. Now 6 months later got $[fee removed] statement with a highlighted sentence that not paid in 5 days I will get charged another $[fee removed]. Seven calls to business office over 6 days have not been answered. Called corporate yesterday to corporate office yesterday also unanswered. I’m completely out of any ideas on how to resolve this as I don’t believe I owe them anything or that any one’s calls are not being responded to. This an unacceptable way of doing business. It looks pretty. They say all the right things but be very very careful.

My mother needed care and we were charged for the highest level of care. In general communication of needs and care instructions was terrible. Some individuals were clearly more capable and compassionate than others. But generally I found my mother was left alone and not given even a minimal amount of care and attention. My mother was only there for two months and I consider my choice a huge mistake. When she died I was actively seeking a personal nurse and trying to make arrangements to bring her home. I was also spending much of my time there because I had no confidence in all but a few of the staff.