Harmony Senior Services

Short staffed! Not enough staff to care for patients. Some of the staff have attitudes towards patients and some are good.

Harmony advertises all these amenities that they do not provide. Their food is awful, the cleaners are in and out of the apartments in minutes and don’t clean well, or don’t show up at all. It’s expensive and not at all what they advertise it to be. We are very disappointed in this company. They are letting people move in the independent living that obviously need to be in assisted living. They don’t handle what they say they are going to handle. Getting repairs done can take weeks or months. It’s obvious the company is all about making money and cut corners that affect the residents. The best thing is the people that live there …… they are very nice.

Loved one lived in Memory Care which appears to be the neglected section of Harmony compared to rest of facility. Depressing decor that is brown, tan and sparse, nothing to cheer up or stimulate minds of residents. Observed most residents parked in front of a community tv all day with staff frequently on their phones not interacting with residents. No therapy to slow cognitive decline, activity was coloring, game shows and occasionally singing/music. Frequently encountered the smell of urine when entering wing. Loved one paid for incontinence care which was inconsistently provided, so it is not surprising that the smell was prominent. Unappetizing and low cost food served, my loved one was often not retrieved for meals, there seemed to be no routine practices to do so and those with memory issues seemed to be expected to know when to go to dining room for meals. Lots of temps, few permanent employees. A very basic level of care that felt more like a kennel than compassionate care.

If I could give them a negative number, I absolutely would. I would never recommend this to anyone in fact, I would tell everyone to run the opposite direction. My parents did not have air-conditioning for three months this past summer, and they only brought them one standalone air conditioner for the first two months. And that was in a two bedroom apartment so they had to sleep in their recliners in the living room. The third month they brought them a second unit for in their bedroom, but they could not use the majority of their apartment for that entire three month and they never gave us any kind of compensation for that. Same thing with the dining, so many people have complained about how they can't even eat the food because it's not edible. In fact, it's not even safe because they are constantly getting cold food that should be hot and hot food that should be cold that they can't even chew because it's so dry and people, my parents included, have gotten food poisoning, and the Noro virus from their food, and some people have even had to go to the hospital for days because of it. And they will not adjust the price regardless of how terrible their food is they will not give us a credit off of our rent even though meal a day is built into their rent, and the food is mostly not edible. We've also had problems with The cleaner coming in for less than 15 minutes, and not cleaning large portions of the apartment (which has happened on a regular basis) and even though we've complained and many other people have complained, they have not given anybody any credits of their rent for not getting the cleaning that was promised us. Also, they talk about transportation to and from doctors appointments, however, there's only one person who drives people to doctors appointment for the entire building and he is also the person who drives people to outside events so the majority of the time I have to take my parents to their appointment or they have to pay for transportation, and they are not the only ones who do that it happens every day and despite the complaints, nobody is getting any compensation for that either. Also...They promised that they provide 24/7 emergency service, but they don't. There have been several times where my parents have pulled the string for the emergencies system, and three different times the string broke, and nobody came. my mom had to call down to the front desk to get help but nobody answered it just kept ringing and then it went into a voicemail so she had to call 911 by herself. There was one time that she did get in touch with someone downstairs but they sent the nurse and the nurse said she couldn't help him and she would have to call 911 and that was 20 minutes after my mom got in touch with someone downstairs and said that my dad had fallen on the floor so for 20 minutes they knew he was on the floor and nobody called 911 or came to see how he was doing or said you have to call 911 yourself. And they offer a life alert type pendant that you can pay for on a monthly basis through them which is supposed to go straight to the nurses but it actually rings at the front desk and there's not someone at the front desk all the time. During the day when they take breaks, they just leave a sign up that says they're on break and when they'll return and after 10 o'clock nobody's there. And even though they're not really providing that service that they said that they were going to provide, we still have not gotten any compensation for that either. The front desk is not always staffed during the day, not only because they are taking a break, but also because they have the receptionist/concierge, waiting tables in the dining room, because they can't keep employees. There have been times that the activities director has been waiting tables and the cleaning manager has been waiting tables in the evening after she worked all day cleaning apartments. They've also had many people leave from the kitchen, not just waiters, because they have gotten frustrated and left to go find a better job. And unfortunately, some of the most people were actually the better people in the kitchen and on the wait staff. Additionally, they are on their fourth Center Director since December 2022 when they moved in, but they also had three intermittent directors from other locations and a regional operations manager come in to help out when all three of those directors just quit on the spot and walked out. I've called the county both the health department and also the people who inspect the building and they said that there's very little they can do to help and we are shopping around for attorneys right now to see if we can get some kind of refund of the money that they've spent, while we are out looking for another place for them. Unfortunately, there were other problems that I didn't even bring up to you, smaller problems, but they all add up to. This is a terrible company and a terrible facility, with so very few things going right. And I did give them a higher rating for friendliness because people will smile and be nice to your face but nobody's fixing any of the problems.

My mother (and my late stepfather) are residents there. My mother is now wheelchair dependent, and dependent on quite a bit of care, but the staff keeps leaving. There’s no one to answer any of the emergency call lights. Meds used to be brought to her room on time for her morning dosages.(she’s on cardiac drugs.) but they were told they had to come down to the first floor to pick up their meds themselves. If they can’t, they have to wait till noon to get the medication’s. They are losing all their nurses/techs because there’s not a lot of support from management. I feel for the cost of this facility the care needs to improve rapidly, it’s not acceptable.

When mom and dad were in assisted living it was great! They had to move to memory care this past June. We have not been real thrilled with the care in the memory care. There have been lots of issues and the staff has some wonderful people, but the turnover is huge so it's always new people. We have had quite a few discussions with the the people in charge without much change. For the amount of money my mom is paying, we have been very dissatisfied with the care in Harmony Square.

We have had many challenges with the care at Harmony There is a lot of turnover in the leadership of the facility and the staff. Your loved one does not get more assistance with high assisted living level of care. Communication with families and residents regarding changes is poor.

My main complaint is that the process for integrating a new resident into the community is disorganized. They offer a lot of services on site but setting them up isn't straightforward, had to follow up multiple times to get info, sometimes without hearing back. The facility is super nice otherwise, very modern, nice staff etc.

No one is ever at the front desk to answer the phone and they are short staff of nurses. One nurse has 2 floors give out meds and its doesn't make no sense that a patient has to get their meds at 11:10am I do not recommend this facility.

During the sales process make sure any telephone calls or in person conversations are documented. During our sales meeting no packages were available so a few documents were put in the package given to us. We were contacted by phone and an incentive would be given if we signed the lease by [date removed]. Rent would be prorated when [name removed] moved.. We signed on [date removed removed]. We moved [name removed] in on [date removed]. [date removed] bill showed rent beginning [date removed] and level of care started [date removed]. Approached billing person said she had to go by info given to her. She would have to speak to [name removed] and [name removed]. Two weeks later nothing had been done. [name removed] says she doesn't know who the people are that come into her room. She doesn't know how to get in touch with the people there

Executive directorship has turned over 4 times in 10 months. Food Director and Serving staff has turned over 3 times in the past 10 months. Prices were raised by [removed] for this calendar year with only a 30 day notice. Housekeeping is not consistent and has also turned over 3 times in the past 10 months. Their Nursing staff is not consistent with notifying next of kin when residents are transported to the hospital as well and Nursing Director was also replaced in the past 10 months. There have also been issues of residents in Memory Care roaming the halls all hours with no oversight, ringing the doorbells of independent residents in the middle of the night and no follow-up the next day after it's reported to the front desk. My mom has made friends there and has little involvement with management. She likes her social life, wishes the food could offer more dietary choices, ie diabetic; low salt; replacements for main meals.

I would make my friend aware of the staff's high turnover rate and how that affected the communication problems between our family and the staff. Plus the prescription medications were not delivered or administered in a timely manner to our mom. Additionally I would suggest my friend make sure their mother or father is appropriately placed within the facility.Our mother required much more care than she received at Harmony and as her dementia progressed her care at Harmony seemed to decline in quality. My sister had to follow behind the care staff on a daily basis in caring for our Mom. It was very dissatisfying and frustrating.We chose Harmony for the close location to my sister's house and the initial promises and expectations conveyed to us by the then director who has since left the position.

The staff was very unprofessional. When speaking with me they would curse and talk about other patients. They were very rude to my grandfather although he wasn't the most pleasant to work with because he was in memory care they didn't treat him with respect. His room was always filthy. Someone was supposed to clean it once a week but it was always disgusting every time I visited with him. The smell was outrageous and he had blood/food/dried up feces on the floor. Tuna fish that was in his drawer (he was in memory care) that was left in there so long bugs were flying around it and it smelled like something died in his room. Anytime I addressed my issues with the Director over memory care she would always make excuses for the behavior instead of trying to correct the problem. I will never recommend this place to anyone! Absolutely horrid. This place is a complete nightmare Have more professional staff, treat residents in memory care with more respect, actually clean the rooms of residents and when issues arise and are discussed instead of making excuses, actually try to fix the problems

The facility is understaffed, especially on the weekends. I would recommend depending on what level of care the individual needs. If they're mainly self sufficient and can move around on their own, then yes I recommend them for the assisted living area. If they need any type of special care while in assisted living, then no. The memory care unit has more oversight and has been doing pretty well so far, so I would recommend the memory care unit

I have to be very hands - on to ensure my mother is getting the care that she needs. The leadership here has been very disappointing. They have all turned over so maybe it will get better. If someone is independent, this is probably is a great place, but my mom is not. My mother has to take all of her meals in her room so it is always cold. On top of that the ingredients are not fresh. Seems institutional.

Thye need to improve on, telling the truth when you put a loved one in your home. I was shown everything about assisted living. Nobody told me what you do with your memory care patients.

My initial reason for choosing Harmony was location.I wouldn't recommend a friend or family member going to Harmony's memory facility.

They just got a new director, so this is their last shot to get things in order or my mother will be moved. I have been complaining about her not getting 2 showers a week for two years. Each time I was told they were going to move her shower schedule from midnight shift to evening. They never changed her schedule. The new director has promised her has been moved to day shift scheduled. Sheets were not being changed except by myself. I was having to clean her bathroom myself at least once a week. Laundry not being put away, sheets not be folded. Soiled clothes being left in hamper to smell.

We toured Harmony at Spring Hill during our search for a facility for my loved one. My loved one didn't really like this facility and also was considering both Assisted Living and Independent Living. They don't have Independent Living at this facility and my loved one didn't like the Assisted Living here.

We toured with Harmony at Independence and The person (I can't remember her name) was too casual-didn't comfort our names or relationship with my Mom. A little scattered and all over the place. Seemed not as clean as [facility name removed] or as close to me and her doctors.