Harmony Senior Services

I never see much of the staff interacting with residents except the front desk.

I'm currently dealing with an issue related to an unexpected significant rate increase for my dad that we were not notified of in advance. Harmony appears to be well managed and the care givers for the most part have been very good. My primary complaint has been with what appears to be a new corporate policy of changing the point system for evaluating residents and raising care levels (multiple increments) and rates without prior notification or any clear justification.

Very disappointed Ready to look elsewhere Always tacking on extra fees but not providing the service the extra fee is for Said there would have transportation to doctor's appointments, but I have to fight for it It shouldn't be a fight My loved one pushes the call button repeatedly and no one comes My loved one has to call me and I call the front desk and really fuss, then my loved one is immediately cared for

Had an issue with my mother's unit flooding after a hard rain. This was on Friday over the 4th of July weekend. No maintenance person on duty. Sent emails asking for a response to the Executive Director and the maintenance Director. To this day, no response. A nurse, fortunately knew where their extractor was and I spent over two hours getting as much water as possible out of her carpets. If there becomes a mold issue, those unanswered emails won't be a good look for them.

Mom’s been there for 2 mos-during that time we hear regular complaints about the meal quality-many times over or under cooked meats and side dishes. I know this is a common complaint in care facilities, but given the rental rates, she expected better. Longer term residents have told us that the meals “used to be really good, but they’ve gotten steadily worse over the past few months.” Our primary concern is their staffing difficulties which leave one aide to cover an entire floor of residents each weekend. This causes lengthy delays in assistance and more than once no one has come to take her to the dining room. The staff is very courteous and helpful, and the facilities themselves are quite nice. They’re clean and very well kept, from what we’ve seen. This could be a stellar place if they could increase the number of good caregivers and improve the quality of the meals.

Floors are always dirty esp in her room and her sheets are never changed. Commode is at times dirty and she never has water in her room to drink. Other wise they are kind give her good care .Wonder also how often she goes to activities. Seems to be in bed sleeping anytime we visit.

It's clean and a pleasant place to live. The apartment was relatively spacious compared to others that I looked at.

A beautiful retirement facility. All of the staff associates were nice enough. I signed the contract for a new residence for my mother, & left a [amount removed] deposit. I was told up front my mother could only be admitted if she passed a mobility assessment which was understandable as a state prerequisite. Bottom line mother failed it. I had to find a long term care facility for mom. I asked for my deposit back. That was end of Feb 2024. Was told it could be 60-90 days. It's been approximately 60 days, & I have had zero communication from Harmony since that last call concerning the deposit return. It could be coming in the future, but I anticipate I may have to initiate another call at the end of the 90 days.

Staff there seems like they do all they can. I do have concerns about the cost on care for assisted living but again staff has been great from what I have seen.

Staffing is that the minimum that is required. This makes the aids or CNA's not very personable to the individuals. My loved one was an independent living and assisted-living and is now in memory care staff assumes being where they are that the individuals do not know what is supposed to be done, which leads to not doing what they're supposed to do. The sales pitch was very good but an actuality very few of the things are supposed to do is done by us.The appearance of the place is what sold us but the marketing agent should have been a car salesman.

We choose Harmony at Hershey for my mom as it was very close to me and I could easily go to visit. While it has taken my mom a bit of time to get acclimated to the facility it too has taken me some time to get used to it. As a nurse I expect a certain level of care for my parent and am slightly disappointed. While many of the care staff are attentive to my Moms needs there are several that are not. I find myself needing to give “in services”to several staff regarding oxygen therapy, how to encourage my mom to join in on activities among other things . I feel that many of the staff lack education. I find myself leaving notes so that the staff does certain tasks (being sure there is water near where mom is sitting, having her phone within reach of her, having her in the sitting position rather than the reclining position when she eats meals in her room, just to name a few) While it is not the perfect situation for my mom it is the best situation at this time.

The staff is great, although understaffed. There's quite a bit to be concerned with regarding the operations side of the organization

Never seemed to be enough staff for the price...and the charge for bringing meals to patients rooms if need be was high and ridiculous. Tho this charge was cancelled before signing contract. As each of the above items fell, it was when he was transferred to dementia floor. Room wasn't cleaned very often. Bathroom became unsanitary at times and nursing care diminished also. He fell several times trying to dress himself or go to bathroom. Monthly statements were not always timely and charges had to be rectified several times. Vic passed away January 12, and we have still not received final bill to close out this account, tho several attempts to the Director have been made. He would promise to be in touch, but never has. My husband, who was POA and now Director of Estate is still trying to resolve this. Also, they wanted Vic's possessions be moved out immediately, which his sons did on the 13th! Not very compassionate about grief of the family at all. Wanted stuff out asap. Understand this is a business, but this seemed very unkind to us. Communication is key! At first it seemed to be a great place, but as time went on, we became disappointed. Check billing statements! Several times there were late charges added and we were never late. But some statements were late getting to us. Wasn't consistent! Just be prepared, depending on level of care your loved one needs...

There's a male aide that is very patient & kind to the residents. Staff turn over has happened 3x since we came.My pet peeve is that there's hardly any activities for them to participate in. Their rooms are supposed to be cleaned but I doubt they are .

They do not watch the residents take meds. When you're in the memory care wing, that's a must. We found pills constantly on the floor of her room. When we moved her out (she passed away) we found over 20 pills under the bed. They also don't clean well. My step mom had bowel issues and we would come to visit and see feces on the floor. It was not well maintained. They went through 3 directors in less than a year that we were there. Different activity directors too. My step mom fell and broke her neck at Christmas. She was in the hospital from [date removed] until she passed away mid Feb yet we were charged for a "visit" on [date removed]. They also charged upped the rent without disclosing. Not a well ran operation.

The facility and staff are great. Living here is the best in NE Columbia, I am told. But in one year, things have changed in Independent Living: no transportation for errands, meals will include one meal instead of two, and rent increased by [amount removed] per month.

The facility is nice. The staff is warm and caring, I like that. The housekeeping can be better. Communication is very good. l like the way the food looks and the sweets are so good.

I feel that Harmony has a lot of potential. It's located near woods, goose ponds, and a golf course. The building is well laid out, and generally in good condition. There are many good staff members in Memory Care, but they are under staffed and over worked.

The apartment is nice and the people are nice but the food is not that good and it takes too long to be served. We chose Harmony because of its location and the ability to get one meal a day for my Mom.

Like most assisted living/nursing facilities, Harmony suffers from uneven performance for all the usual reasons: low pay, chronic short-staffing, high turnover of employees, too many chiefs and not enough Indians, and the lack of a shared sense of mission. Morale needs bolstering. But I didn't witness anything but kindly interactions with residents.