Harmony Senior Services

I would not recommend this community for your loved one. The aids and daily workers at this community are great but the staff are not. The best advice would be to not take all that the marketing team tells you because once your loved one i in this community it will be completely different from what was promised. Complaints are not dealt with either and we have had to escalate things.

This is a brand new beautiful facility, but they do not have it together. During our loved ones stay, they were never checked out, we aren't sure if they were ever bathed. They had no hot water and when we asked how they warm up the bath they said by heating the water up in the microwave. The emergency pull cord our loved one got never worked, and there was a serious disconnect and lag between the nurses, and CNA's. They assured us they would be able to handle our loved ones care after the first meeting, but that was not the case. It took almost a week for the doctor at the community just to meet our loved one. They were not attentive to our loved ones care whatsoever and when we pulled our loved one out to be taken to the hospital we lost all confidence in this community. We would never put a loved one here, completely disappointed.

The facility is beautiful and the rooms are a nice size, but it just felt too cold and sterile for me. I was looking for something much more homey.

I am moving my mom out, it has been a horrible experience. They are not doing activities with residents, they are all just sitting there. My mom is higher functioning and is bored out of her mind with the lack of stimulation. They are extremely short staffed. We were very disappointed.

I would tell other families to run. My loved one was there less than a week, and it was not a good experience for us. Somehow she contracted pneumonia there and had a week-long stay in the hospital. From there she went on to a rehab facility. I felt like The Harmony Collection was a lot of show and no go. We spent many thousands of dollars to get set up with them and only got back about a third of it.

We liked them a great deal at first. We thought their facility was very nice. The help our loved one received was great in assisted living. But then she moved to the memory care unit. And things started to go downhill from there. She was having some adjustment problems and was confused about being there. But we think the medication was excessive. We asked several times to make appointments to have a conversation about that, but they weren't very communicative. If you asked us in the beginning, we would have said it was a great place. But now, after experiencing memory care, we rate it much lower.

The community needs improvements. Options are limited due to the low number of residents. There are two meals offered with lack of options for the residents to choose from. The assisted living isn't currently open.

Our tour at Harmony was awful and completely unorganized. I wouldn’t put anyone there.

In the care of this community our loved one had fallen four separate times, three times resulting in having to go to the emergency room. Certain aspects of this community were excellent, however if your loved one is at fall risk do not put them at Harmony memory care. They just did not have enough staff and did not make enough changes.

My parents were in assisted living. We had issues with missed medications and there were missed showers for my mom and those were our two biggest hangups and why we ended up moving them both out. Their billing was very difficult to understand, when we called to get clarification no one would ever respond so communication was an issue. Based on our experience, I would not recommend at this time.

The concierge staff seemed disorganized and not very welcoming. The work staff coming into work seemed unhappy and disgruntled. The property didn't feel like home. It felt closed in and confined. Some rooms had an sewage smell to it. We smelled it even with our face masks on.

Our loved one was a handful but sometimes we do believe the staff members were in over their heads when it came to the care. They did have to let our loved one go but they helped us find a new community which we appreciated. We just think our loved one needed more care then what they could offer

When my loved one moved in she was one of the first residents. The management there was fantastic at that time. There was a change of staff after my loved one in. This went bad after these changes. The community asked for my loved one to leave. They felt she was a little to much to take care of. My loved one felt the nurses coming in the middle of the night and it felt like she was being pinched. The activities were convenient for my loved one. They had a movie theater, hair salon, and it was one stop shop for the residents.

After we chose the community and paid, things changed. Meals were not warm or on time. Very well intentioned but understaffed. My brother lived there about a month and a half. Residents seemed to be happy. My brother liked socializing at dinner. We expected more for the cost.

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.