Harmony Senior Services

My mother is a resident in assisted living at Harmony. There have been multiple problems since she moved in almost 12 months ago. There is constant staff turnover and staff shortages. Poor communication between staff and family. Recently found out that my mom's insurance was being billed by an outside agency. Harmony made the referral and provided my mom's personal information without notifying or gaining consent from family members who have power of attorney.

This facility provides bare minimum. YOU have to supply basic items that were usually included at most places. Bedding - shower curtain - diapers etc. If you don't give them access to your checking account, they charge an additional $[removed] for writing a check. (Initially they wanted $[removed]) Not a good experience. Get ready to order pull-ups from Amazon to deliver to your loved one. What a hassle... I guess this facility might be better if you live close by. ---So you could see your person daily to get them what they need.

My loved one does not like the food. They need to improve on, the communication, and answering the phones. They need to do better with understanding the patients, and the care that they need. I am not happy with this community. They have limited activites, and it would be nice if the residents, could get outside more. It's a beautiful community, and is in a great setting. They need additional staff.

It has been a nightmare. We have been there since December. The management, in particular the Nursing Director, has been very difficult to deal with. My loved one has dementia and he has not received the specific care he needs. They are short staffed and the morale of the nurses and caregivers are low because of the director. They need new management. It starts at the top and rolls downhill. No communication. It is very difficult to get someone to return calls. It is impossible to get anyone on the phone after 8 p.m. I would not recommend this place. We will be moving soon!

We showed up for our tour and the outside needed a lot of work. We walked inside and it was not much better, it just looked dirty and outdated. We had toured another facility before Harmony and there was just no comparison.

Meals were pretty good. Overall the facility was clean, but if there was an issue and something needed cleaning up in my loved one's room, they would not clean it unless it was on a scheduled cleaning day. If everything was going right, the staff were friendly. If there was a problem, they were not. The care was nonexistent. I would be there all day, and they wouldn't even stick their head in except to say it was time to come out to eat. My loved one was a fall risk, and they told me that everyone was, so they provided no additional attention for those who were at greater risk. There were some good staff and some bad. I would not take a loved one there again.

The food was good. The activities were not engaging. It was not a good experience. They need more staffing, and better trained staff. There were language barriers between the staff, and residents. They lost a lot of staff members during the time, that my loved one was there.

I would recommend you look closely at the residents and the engagement they are getting from the staff. It would be nice to see more engagement from the staff to the residents with socialization. The activities have been lacking when I have visited my loved one. The socialization I have seen between the residents has been sat in a circle in a community room with a tv. The communication about the care plan for our loved one with the family could be better as it takes several attempts to receive any type of answers back from the staff.

I would not have gone here if I knew then what I know now. Unless your loved one has a lot of independence, I would not recommend the facility. Assisted living has it more together than the memory care which seems backwards. The staff turnover rate was very high. I communicated with head of nursing and she left and then the director left and then the regional director left - this was all within a few months. The communication is not good, they do have a new head of nursing and she is trying her best, but because the program overall is lacking, I think it will take more than just her. I am very disappointed in the whole experience and have already started looking at other facilities.

I toured this community and was not impressed. They said they would be remodeling in the near future, but I didn't like it from the time I walked in. The facility and the room they showed me did not smell pleasant.

My loved has had a great experince so far. The food is subpar, and there is a possibility that, there has been changes with the food. Personally, I did not have a good experince , and was misinformed. The expenses for the level of care, increased without notification or proper explanation of additional charges. Overall, my loved one seems to be well taken care of.

Harmony seems to do a great job with marketing-- they are persistent and really build up the service and experience they offer. Once my mom became a resident, however, I have had minimal communication from the staff. Every time I have tried to bring up my concerns, I have been told that they are understaffed. It also seems like they are ill-equipped to handle someone with my mom's particular needs. She is very physically functional, but has early to moderate stage dementia. Since she is able to bathe, feed, dress and toilet herself, she is apparently very low on the priority scale. I expected much more guidance and support for her while getting acclimated to the community, helping her to get to meals and scheduled activities, and a general positive environment. I don't feel like there is any of that. All I can say is that she is safe, fed and medicated, but she is not thriving. Which is far less than I would expect, especially for the high monthly costs.

There was another community that had my attention more than this community. They were able to answer all of my questions and any concerns that I had about this community.

Basically they are not capable of handling patients who turn violent. It seems that other patients were allowed to go into each others' rooms without being watched. And recently they kicked my loved one out, just like that.

I would not go. I would not recommend it. They don't have a doctor on staff. They didn't have hot water in my loved ones room and her pull cord didn't work. My loved one suffered a major stroke there and no one notified me. They didn't call the paramedics and my loved one had been sitting there for couple hours after her stroke. I found my loved one like this in her wheelchair when I came in for a visit. No one is reviewing the residents health status and communicating their needs properly. I was very disappointed and expected better. The staff didn't know my loved one was mostly blind. We had to have a visit with the regional director and facility director to address these issues. They only had 5 residents there including my loved one. Everything looks nice from the surface. The CNA's do the best they can.

I would not recommend this community for your loved one. The aids and daily workers at this community are great but the staff are not. The best advice would be to not take all that the marketing team tells you because once your loved one i in this community it will be completely different from what was promised. Complaints are not dealt with either and we have had to escalate things.

This is a brand new beautiful facility, but they do not have it together. During our loved ones stay, they were never checked out, we aren't sure if they were ever bathed. They had no hot water and when we asked how they warm up the bath they said by heating the water up in the microwave. The emergency pull cord our loved one got never worked, and there was a serious disconnect and lag between the nurses, and CNA's. They assured us they would be able to handle our loved ones care after the first meeting, but that was not the case. It took almost a week for the doctor at the community just to meet our loved one. They were not attentive to our loved ones care whatsoever and when we pulled our loved one out to be taken to the hospital we lost all confidence in this community. We would never put a loved one here, completely disappointed.

The facility is beautiful and the rooms are a nice size, but it just felt too cold and sterile for me. I was looking for something much more homey.

I am moving my mom out, it has been a horrible experience. They are not doing activities with residents, they are all just sitting there. My mom is higher functioning and is bored out of her mind with the lack of stimulation. They are extremely short staffed. We were very disappointed.

I would tell other families to run. My loved one was there less than a week, and it was not a good experience for us. Somehow she contracted pneumonia there and had a week-long stay in the hospital. From there she went on to a rehab facility. I felt like The Harmony Collection was a lot of show and no go. We spent many thousands of dollars to get set up with them and only got back about a third of it.