Five Star Senior Living

Five Star recently increased their prices considerably. They have a new food service company which we thought was going to mean better food but that has not happened. There are frequent issues with the heat and air conditioning I assume due to the age of the building. Staff is quick to address but still an issue. I would recommend them, these are the critiques but I am not unhappy with her being there. I'm sure there are issues everywhere. She has a roof over her head and is safe. I have a different experience with the staff than she does, they are always super friendly to me and for the most part with her too.

Most of staff are friendly. My wife has Alzheimer's, will not let staff help her, and they do not push her as much as they could to shower and change clothes regularly. Unless I ask questions or point out concerns, there is no feedback on how my wife is doing. Housekeeping is not very good. Meals are acceptable. If a resident needed individual attention, I would not recommend the Gardens. Feedback on residents progress or status is poor.

It isn't as good as everyone says it is. It's getting more like a memory care and assisted living place NOT independent living. Management is to busy keeping corporate happy then their residents. The activities person has no back bone they let bossy residents walk all over them. They never smile or know how to have fun. Not Five Star anymore!

The facility's follow up is poor at best. Issues have come up over the last 9 months and their response time is unacceptable.. had to email the director of the facility on a few occasions and even then the response time was slow. There is definitely a disconnect between operations / administration/ and Nursing. We moved mom and dad in 9 months ago and never heard back from Sales or Operations manager. Good dog and pony show. The facility operates on a "level of care point system". They will not provide us with a list of services they provide for each level of care. We felt that the facility wanted to up charge at every opportunity within the first 6 months. The facility claims they do light cleaning only to see that the workers push the dirt around. Each time we inspect after the cleaning, we find crumbs and dirt on the floor because they they didn't do a thorough job. We brought up the issue to the facility manager who said that should have never happened but it never changes. The workers are very friendly and kind. There is no consistency at all. The Nursing staff do not pass on messages between shifts or follow up for anything requested. The food is very good. If Mom and Dad can't make it to any meals in the dining room, they check on them and make sure they have their meals. Mom & dad chooses not to participate. No opinion The facility appears to be not as expensive as the other facilities we toured but the overall quality of the service is too expense.

I rated the cleanliness at a 2 because, for most of the time, there was no 1st floor cleaning person. They have a really hard time hiring the people they need and everyone suffers but the owners, who collect the money we pay out! They have been without a driver to take people to doctors appointments for a long time! That is completely unacceptable!!! That was one of the reasons we chose Morningside! We are paying for that! And on top of it all, the price per month is going up! I guess the bottom line is, Morningside has been disappointing, to say the least!

The management was only helpful to sign the contract. Since then there are new owners that raised our rate. The most helpful are the aides. Very good I feel as though we were promised a lot to sign up and none of this has happened.

We were only there 3 days. The nurse made the decision to send him back to allied skilled due to his transfers. He required 2 people to transfer . I feel if they gave him time and training of her staff they would have been able to do the transfer using 2 people. Overall everyone was very nice , clean facility , food was good, and move in process was good. I have no negative complaints.

What has made Somerford House and Place Hagerstown such a great experience so far, is the staff members they have working there. Based on the experience we have had so far, we would recommend this community to other families.

The facility was nice and the administration seemed friendly enough, but we were not able to move my mother in because her condition became worse and she had to go to skilled nursing. To recommend this place, I would tell families to read the fine print thoroughly. Since my mom didn't move in, they would only refund part of the deposit and none of the first months rent, even though she or her things were never moved in. Because of this, I would lean against not highly recommending.

The building is nice, with comfortable apartments. The housekeeping keeps everything clean and orderly. The food is good, though the dining room service can be slow. But the activities scheduled are pretty mediocre. They used to be better with the other lifestyle director. There isn't much offered that isn't an exercise class. I was led to believe this was only a temporary thing. Even during Covid there were more interesting activities.

I would say to them, that the facility is beautiful. The people living there seem real nice. My father loved the commardarie , but his assitants did nothing for him. He had to ask to have his pants changed. They never changed his brief, he never got a shower. He was wearning the same shirt i dropped him off in, When i went to pick him up. I wouldnt recomend it to anyone. He was only there for five days. What if he had to live there permently? I was extremely disappointed.

The location was convenient, the pricing was okay, the facility was clean, the staff were very friendly (especially the dietary staff!), and the manager said the facility could accommodate our mother's needs. Unfortunately a lot of the accommodations were not available after she moved in, so this was very disappointing. We are currently looking for other options, as the facility promised a lot of things that they were actually unable to provide, and we are still being charged full price for 3 months when our mother was only in the facility for 3 days.

We toured the Remington Club during our search for an Assisted Living/Memory Care facility for our loved one. This facility was nice, but they did not have Memory Care. The cleanliness and friendliness seemed good.

Our family had an in person tour with Morningside of Raleigh and it would of been unsafe for her. Horrible bathrooms, but the residents did look healthy and were actively participating in what was going on while I was there. They did remove the carpeting which means no padding in case of a fall.

It is hard to say if we would recommend this community or not. The kicker was when our mother passed we were not notified by Heartlands we heard from Gilchrist hospice. When this was addressed with Heartlands they said there was one digit wrong on the phone number. But they had 3 numbers, mine, my brother's and my wives. One I could understand, 2 maybe, but all three is hard to believe. One other thing is when we make the initial visit we were shown a handicapped room, my mother was not mobile and the handicapped room would work, well we never got a handicapped room even after asking several times. She was also supposed to be given a Lidocaine patch, on for 12 hours, off for 12 hours. The last day the patch had been on for 24 hrs. The nurse was not aware. In hindsight, to do it all over I would have kept my mother in her home. It would have been more costly but she would have had better care and would have been more comfortable.

My mother is currently a resident at Gateway Villas and Gateway Gardens and overall her experience has been pretty good. The cleanliness and friendliness are great. The care services. value for cost and staff are good. The activities are okay. I would recommend Gateway Villas and Gateway Gardens to others, but be prepared to hear lots of complaints about the food.

I picked this community because, I really liked the apartment unit chosen. Provided all required amenities and proximity to extra storage, garbage room and facilities.Be very thorough, ask a lot of questions and take notes to make sure what is presented is actually what ends up in contract.

Mother has been relatively pleased with The Laurels. Most of the aides are very kind and helpful to her. She has complained about the food selections and has wished there were different activities that she might enjoy. We chose this community because they had nice room layouts that were more spacious than some others I looked at. In addition, I liked the meal choices instead in just one fixed meal . The building was centrally located near hospitals and doctors offices and more convenient for me to visit frequently. Another big selling point was the assistance with filing for VA benefits at no additional charge.

This place is no longer that good. They have more residents than workers. The food is not as good as it once was. Some of the staff that remain are not that well trained.they give you a pendent to ring for help. You will be waiting for ever. The residents are friendly andnice.

We toured Montebello during our search for an Assisted Living facility for our loved one. This facility was okay and our tour was good. However, it was very hospital like and did not feel welcoming.