Five Star Senior Living

I like my senior living apartment. I have made an awesome plant area in my sun room. I have just gotten my first sun sweet cherry tomato of the summer. I like my front porch a the ability to have a place to enjoy the sun and beautiful weather. Great place to recover from my surgeries and live my life all on one level.

It's a well-established facility with large trees and our very own groundhog. And many interesting people who have become friends and family. some of the bus trips have been very interesting. I enjoy the outside area. I am allowed to plant flowers and feed the birds.

Adequate care. My husband fell several times in the week of his stay, but he didn’t ask for assistance. He was not injured and I was notified. No one checked in, or invited him to activities or meals. He was comfortable enough in his room and able to use WiFi and tv. He said his stay was “okay”.

I have lived here for nine months and the kitchen has been going down hill. Today for example we had six at the table, two ordered pizza and couldn't eat it so three of us ordered hamburgers after waiting one hour and 15 minute's I left because the kitchen was so slow. One person waited an hour and a half then charged the order so he could leave. He was was still eating when l left. Another person was still waiting and he arrived before me. This is an example of the kitchens service. I still enjoy. living here but something has to change in the kitchen.

dining changed after mom moved in, food menu became more exotic and not basics. Most residents wish they had pasta more often. They do have meetings for the residents and family to bring concerns forward. They have a new shower room which was one of the reasons we chose them. However it isn't used and they got rid of their hover lift after mom moved in due to insurance issues, which was another reason we selected them

Most employees (dining room, activities, front desk) are very pleasant; nurses seemed to be attending to too many people at times and not responsive on occasion when needed. care was adequate; seemed to have problems keeping an ED. Always fun activities, but my loved one didn't participate; PT and OT was excellent. They went above and beyond their call of duty.

The managers are friendly, nice and informative. They'll communicate with me if something happens, otherwise I get no updates. The patient care staff: there is not enough, patients are ignored, daily bathing for patients who need assistance doesn't happen. My loved one loses laundry every month, even though I've labeled it all. The move in process was fine. The public bathrooms are dirty. I am disappointed in the lack of attention. It's costing my loved one's entire pension. Charges have increased with no notice and no explanation. They get fixed, but it seems like a lot of 'oversights.'

I'm not sure if I would or would not recommend The Devon. It was very expensive, so I expected a lot better care overall. However, there were many things that I liked about the facility and some of the staff members. If they could make some improvements in the necessary areas, I think it could be a much better experience for people.

Good place with lots of activities for residents and transportation to and from shopping and appointments. A little patching and paint would make this place be so much more inviting. Facility has pool and fitness center.

The staff work well together and care about the residents. The CEO, [name removed], however, does not get along well with either staff or residents. She tries to run the facility like an autocrat, so the residents are forced to take care of each other when the facility could have been involved. There is a very positive atmosphere which prevails. People make positive remarks, smile and greet one another in the hall, and help each other out. The hot tub was useful as a way to reduce pain. The food preparation/organization is excellent.

I chose this facility for our mom because their memory care rooms were roomier than other places & have a full bath. Unfortunately, after a week or so after her moving in they lost their activities director. Just hired one 3 months later. Hopefully they’ll stay for a good while. Most staff seem attentive. Of course you’ll have some that seem to not care but you’ll have that everywhere. They clean their rooms daily. Food per my mom isn’t the greatest. I sooo wish they had an option to pick between meals like they do in assisted living. Waiting for them to set up this room for a program they said they were starting but that hasn’t happened yet. It was a room for them with stations that take them back to what they were maybe doing!

The aides are not responsive when the resident hits the button. The Kitchen Staff treat the resident disrespectful. Push them to hurry and get out of dining hall push them to choose food they don't want to eat when they order. Food choices are terrible residents make fun of the food and don't eat it.

The residents are very friendly. We help one another. We honor privacy if that is your choice. We support each other & look out for each other.

I would tell others looking that they have a family member that has Veterans benefits don't have Franciscan Manor suggest Elder Consulting .. I was very disappointed with them and the owner is rude .. hung up on me assumed I knew all that I need to do. There's no value once VA benefits kicked in they expect payment every month which is billed in advance.

The overall cleanliness of the facility is as good as it gets; however, the floor nurses are not very good at cleaning my parents' room and I have had to call them in on a regular basis. For example, one day I came in and the bathroom stunk of urine. In terms of care, they should be ashamed of themselves. I hired personal aides that are with my parents 24/7. The floor nurses see this and don't lift a finger to help. I've also seen the way they treat other residents at mealtimes. They sort of shove a spoonful of food at them and generally have a pretty careless attitude. So what exactly am I paying for? As far as I can tell, a one bedroom apartment with food and activities included. For the money (being in NYC) I guess it's okay. Let me know if you'd like to chat. I realize that all facilities are sort of like this except for the very best like Sunrise around the corner from me, but that's $[removed]/month. I just didn't know how poor the overall care was in the general industry. They are for profit institutions and they understaff to make money. Anyway, that's my feedback.

I think it is a respectable facility for the price , but would check in with your love one often with regular visits. One thing that really stood out with the Forum is capped medical service costs.

Right up there appears to be a great attitude towards anyone interested in moving here, but underneath the true attitude will shine after you move in. I've been here for almost fourteen months and not a single light in the dining facility has been changed out it didn't work. They do dutifully take care of the trash. I took a summary of the meals to a nutritionalist and after a brief review I was told that there was "nothing nutritious" on the list (daily summary of the week). In thirteen months they haven't completed work on the rain gutters but instead fight with the flooding in the lower rooms forcing them to move to another room.

I really do not have much bad to say except if my parents need assistance in one form or another the time to respond is way too long. The staff is friendly and my parents seem to be relatively happy . You need more staff like most all facilities

The biggest issue my wife and I had was performance. Food was good. The place is very clean and well kept. Management staff was great....explained how my mother in law would be cared for. The problem is that outside of medication management, which is outrageously high, everything else fell short. She was charged as a Level 3(2 person assist). After about 4-5 days of rehab and my wife walking with her, she was basically on her own. No one came for her for meals as we were told. She got up and walked herself to the dining room. Walked herself to activities. Bottom line is that they need more staff. But based on the number of empty rooms we saw on my mother-in-law's wing, I can see why they don't. Would I recommend them to a friend.....yes.....with the caveat that they better watch their loved one closely! I only say that because what I've learned from this whole experience and talking to friends.....Overlook is no better or worse than most of the other homes in this area.

Not entirely good. Management is poor at communicating . Turnover in staff is primarily due to pay. Food has improved dramatically under new Dietary Director and servers are very good. Activities are good in general but can change with little notice. Need to limit to independent residents who have mobility and are mentally alert.