Five Star Senior Living

The building is nice, with comfortable apartments. The housekeeping keeps everything clean and orderly. The food is good, though the dining room service can be slow. But the activities scheduled are pretty mediocre. They used to be better with the other lifestyle director. There isn't much offered that isn't an exercise class. I was led to believe this was only a temporary thing. Even during Covid there were more interesting activities.

I would say to them, that the facility is beautiful. The people living there seem real nice. My father loved the commardarie , but his assitants did nothing for him. He had to ask to have his pants changed. They never changed his brief, he never got a shower. He was wearning the same shirt i dropped him off in, When i went to pick him up. I wouldnt recomend it to anyone. He was only there for five days. What if he had to live there permently? I was extremely disappointed.

The location was convenient, the pricing was okay, the facility was clean, the staff were very friendly (especially the dietary staff!), and the manager said the facility could accommodate our mother's needs. Unfortunately a lot of the accommodations were not available after she moved in, so this was very disappointing. We are currently looking for other options, as the facility promised a lot of things that they were actually unable to provide, and we are still being charged full price for 3 months when our mother was only in the facility for 3 days.

We toured the Remington Club during our search for an Assisted Living/Memory Care facility for our loved one. This facility was nice, but they did not have Memory Care. The cleanliness and friendliness seemed good.

Our family had an in person tour with Morningside of Raleigh and it would of been unsafe for her. Horrible bathrooms, but the residents did look healthy and were actively participating in what was going on while I was there. They did remove the carpeting which means no padding in case of a fall.

It is hard to say if we would recommend this community or not. The kicker was when our mother passed we were not notified by Heartlands we heard from Gilchrist hospice. When this was addressed with Heartlands they said there was one digit wrong on the phone number. But they had 3 numbers, mine, my brother's and my wives. One I could understand, 2 maybe, but all three is hard to believe. One other thing is when we make the initial visit we were shown a handicapped room, my mother was not mobile and the handicapped room would work, well we never got a handicapped room even after asking several times. She was also supposed to be given a Lidocaine patch, on for 12 hours, off for 12 hours. The last day the patch had been on for 24 hrs. The nurse was not aware. In hindsight, to do it all over I would have kept my mother in her home. It would have been more costly but she would have had better care and would have been more comfortable.

My mother is currently a resident at Gateway Villas and Gateway Gardens and overall her experience has been pretty good. The cleanliness and friendliness are great. The care services. value for cost and staff are good. The activities are okay. I would recommend Gateway Villas and Gateway Gardens to others, but be prepared to hear lots of complaints about the food.

I picked this community because, I really liked the apartment unit chosen. Provided all required amenities and proximity to extra storage, garbage room and facilities.Be very thorough, ask a lot of questions and take notes to make sure what is presented is actually what ends up in contract.

Mother has been relatively pleased with The Laurels. Most of the aides are very kind and helpful to her. She has complained about the food selections and has wished there were different activities that she might enjoy. We chose this community because they had nice room layouts that were more spacious than some others I looked at. In addition, I liked the meal choices instead in just one fixed meal . The building was centrally located near hospitals and doctors offices and more convenient for me to visit frequently. Another big selling point was the assistance with filing for VA benefits at no additional charge.

This place is no longer that good. They have more residents than workers. The food is not as good as it once was. Some of the staff that remain are not that well trained.they give you a pendent to ring for help. You will be waiting for ever. The residents are friendly andnice.

We toured Montebello during our search for an Assisted Living facility for our loved one. This facility was okay and our tour was good. However, it was very hospital like and did not feel welcoming.

My mother is on a very limited income. After one year, they sent intention to raise the rent. My mother being quite upset; I contacted Fountainview by email and explained the financial problem. They responded and asked if I would like to request a rate increase exemption. I answered in the positive. I requested an exemption and asked if there was any formal procedure to be followed. That email was on [date removed]. A month has gone by (today is [date removed]), and still no response. I tried emailing and calling many times. Voicemails and emails are not answered. the increase is supposed to go into effect [date removed]. Very frustrating.

We toured The Court at Palm Aire during our search for an Assisted Living facility for our loved one. This facility seemed a little sad, but the staff there are so nice. I have a friend that has a loved one who lives here and I have heard that the food is not so good.

Lots of staff changes, food service change, not for the better, only desk staff to assist and most go above and beyond. Not really dog friendly and only if dog is well-behaved. Dogs are on all floors, not good. People have rescues and that is not well tolerated. They are their pups! Seems pretty clean. Focus is on the exterior. Love the staff at the desk, don't know others well, lots of changes. Quality is dependent on desk staff. Changes affect that. Again some of the activities are provided by desk staff. When it comes to the value for cost, not sure. Raised all the time. The residents living there are very friendly!

The independent living portion is nice and care is good. Stay away from the assisted living portion! Completely understaffed! Takes over 2 hours to get a response to a pushed medical alert from resident. This could be life or death if a situation isn’t responded to in a timely manner.

Our family had an in person tour with The Forum at Park Lake and the person who showed us around I felt was not as informative as others. She had to keep looking at information within the packet to answer questions. She also contradicted herself a few times.

The facility is clean, open and the lighting is great. The staff is generally friendly and helpful. I like the app that they use for activity information and communication. It provides the calendar of activities for the day and reports what activities your family member has participated in during the day. However, I do wonder why no pictures are ever posted of my loved one's participation. I would like there to be more communication between the facility and myself otherwise. Because I'm unable to be there personally, when I call to check on my loved one, I would prefer to speak to the nurse on duty and not to the assistant nurse director, who probably has no contact with my loved one.

The rooms are clean but bathrooms okay. Not comfy. Staff friendly but it was superficial. When I expressed concerns about my mom they didn't follow up. Care was not good. I had concerns about my mom's feet edema, no one ever checked on her. They talked a good talk but mostly just sat at the desk. Meals and Dining satisfied my mom. My mom was not able to participate in the activities. Cost is prohibitive for what they provide. Extra charge for med administration, extra charge if they need help showering. Many other extra charges. When my mother was there we were paying [name removed] a month and it was not worth it. I would not recommend this community to anyone. It's like everything about Tellico Village, they think everyone has money and the hallways and atmosphere at The Neighborhood was like a low class nursing home.

Mom was there only a week. It didn't work out. Liked it the best of the two I visited. They were short staffed and couldn't respond in a timely manner. They had paper plates for a while because of no dishwashers. Staff was very friendly. My mom was too dependent for help and she had to wait a long time for it.

The director was great, but the rest of the staff turnover was unmanageable. Their accounting practices were questionable. Because of these things, I cannot recommend.