Five Star Senior Living

They have had quite a bit of staff turnover in the past year but I think that is pretty normal for the industry. Everyone is very nice, but I feel that they could have more communication on a regular basis with the relatives of the residence. I.e. a weekly update newsletter or email or something just to see given overview of how they're doing what's going on what things they participated in similar to something you would get from a preschool. for a memory care resident that is more of a roamer.... I feel that when they have certain group activities in their main area that they should have workers by the entries to where the residents go back to their rooms to redirect them back to the activity. understandably not every resident wants to do every activity, but when there are big activities like a music event or something like that for the socialization, I think it would be good to keep them all together and engaged in that event. They do not currently do that and allow the residents to wander back to their rooms or to the TV room or whatever but they already spent so much time doing that. I think it's better to keep them engaged in a more stimulating activity. Lastly, they do have different seminars and about memory care dementia all timers educational things that I think are great for the relatives of the residence but if you cannot attend in person, they don't record these and then email them out to people that live long distance, which I've asked for numerous times, but never receive a response for so that's disappointing because they could easily do that. So if you are out of the immediate area you don't get access to any of that information, which is a shame.

The move in was flawless. The food at Franciscan Manor was very nice, but no one helped my 102 year old Mom open containers. She was paralyzed on her dominant side. She was afraid of a few of the aides, felt that they were too rough. Others were very kind. The billing was a slight problem, no one addressed billing concerns monthly regarding items that Hospice provided, we were charged. They finally corrected it when she passed.

There's alot of activities to do here.we are always busy. I enjoy getting my nails done. I enjoy going on vacation with my family. I enjoy bingo, hand and foot, having a good place to walk, and we have a good maintenance department, and good housekeeping ladies.

At first it was the best value as far as cost. The nursing staff seemed stable and concerned about the residents. But during the year ,there has been so much turnover there that it has changed for the worst. I am considering moving my mother.

My loved one was previously a resident at Legacy Heights Senior Living Community and the overall experience was not great. It seemed to work for her at first, but after a few months we started looking for a new place. I would not recommend this place to others.

I put all 3's because it's an average place in all ways. My dad is comfortable there, so that makes me happy. When my dad first got there, he said the food was good. But he noticed that it has gotten worse in the last 3 months. There is a lot of staff turnover. The transportation has been very reliable. He also appreciates housekeeping. He likes the grounds, too.

Some of the staff has been mean and demanding make my mom go to bed or stay in bed. Some of them rush her to go to bed, get dressed or finish going to the bathroom and there isn't enough waiters so they wait for an hour to get any food not to mention they don't bring the right foods and won't correct it forcing patients to eat what they don't like or want. My mom says the menus is very repedative and not very appetizing. Ibe morning there was no coffee needless to say I called the director to complain and the next morning they had Duncan Donuts coffee. I actually bought my mom an ice machine for her room because you would have to move heaven and hell to get some! There are staff members who are not like that and are caring too but there shouldn't be any of the negative because she is paying for it!!!

They are quick to respond. They are always friendly. Food was very good but not enough variety that he found he couldn’t eat a lot of things. Food needed to be cut up for him or options needed to be provided that would allow someone with minimal teeth to eat. In my opinion, the cost of all of these places is too high for the amount of care and personal attention they actually receive. Especially for people that have to spend every last penny to stay there.

Administrators and supervisors were great. Staff could have been more attentive. They were doing some great improvements with new furniture etc. but weren't the best at cleaning the residence rooms. My mom is not there anymore. There was little staff at night especially. My mom fell and ended up in hospital and now in another facility.

I would say based on some of the others we looked at Leisure Park was better. We also wanted someplace with Assisted Living and Independent Living in the same place. It was also conveniently located for us to visit on a regular basis. I do not regret our decision to move our parents there.

On the surface, the staff seems to be friendly, but as far as quality of care there are some who do as little as possible. There is little consistency of what they are supposed to do and what they actually do. They are understaffed at night and not equipped if something happens and someone needs assistance. (Ex. I was there and there was no nurse on staff to give someone medicine only aides who were not authorized to do so. They wanted to send someone to the hospital that only required some cough or allergy medicine)The administrative staff is not approachable. They are hard to set meetings with and very defensive if you have a concern. They are more concerned with the business side of it than the actual welfare of the residents. They do not seem to realize the challenges family members face when choosing a place for their loved ones. It is a hard adjustment on everyone and after paying the $[removed] fee that is non returnable and really not understood what it goes to you are kind of stuck if you are unhappy with your parent's care. They do not seem to want to partner in making it better for your loved ones, they just seem to be defensive and abrasive when hearing your concerns. In the beginning we were told that meals with our loved one was encouraged and as time went on they acted like it was an inconvenience for staff members to host other people even though we were paying for our own meals. Meal prices raised from $7 for dinner when my loved one first got there then went to $10 then to $16 in 6 months! I felt like it was a way to discourage me from eating with my loved one.

It was like home. Different rooms open to the residents , game room with pool table, fireplace rm with tables full kitchen and patio. Sun room with nice couches and coffee tables to look at the beautiful back yard.

Park Place seems to be a good place for older people, most of the residents are in their 80s and 90s. It says it's an all inclusive place, but it's not. You have to pay for your lunch. The cooks are okay, but definitely not chefs. The staff in the kitchen are the best, most friendly and try to accommodate the best they can. The facility is okay, just not the right fit for me.

It's in a safe area and the food is pretty good. They try to have activities for the residents. Some of the staff are the best people you will meet but unfortunately there are some bad eggs there also and it makes you question the care being given to your loved ones. Probably find that everywhere though. Those people have a tough job. I really appreciate what they do. If I had to do it again, I would consider Overlook Green for sure.

My mother loves it which is most important but I would say to ask a lot of questions. We picked this community because of the helpfulness of the agent. I would recommend to others.

My loved one was previously a resident at The Forum. It was very very expensive, about an average of 8% yearly rent increases. The food was not good. Staffing didn't care. Maintenance was okay. The facility is worn and old and needs new carpet, paint. Smells bad in the hallways. The 2 bedroom that my loved one had was nice, but we had to pay for new flooring and to have it painted before she moved in.

I have been some what disappointed in my experience. The facility is physically acceptable. However, I have found some members of the staff to be disappointing. This is my first experience in community living and it is not living up to my expectations. I have explained my misgivings to the Sales Director, [name removed]. She was receptive to my constructive criticism and hoped to be able to improve upon my negative remarks. She was very understanding and cooperative. I believe that I am a friendly individual, but I have not been able to connect with any of my peers.

It's a beautiful property but they routinely violate the first three rules of care they have posted. They routinely took things from my loved ones room without telling them. The final straw was when they rearranged her room while she was at the pool with a caregiver. They did it without asking or telling anyone and left and extension cord across the only path to her bed making her room more dangerous! We picked this community, because it looked beautiful and it was small and my mother was having mobility issues. Since receiving better care at another facility, she is super active and back to driving again.

I have an on going battle with the lady who does book keeping. What they invoice is incorrect and frustrating. It's gotten to the point that I've looked at other places to move mom. I will say that The nursing staff seem to be very friendly. Mom really likes her room.