Five Star Senior Living

short staffed. Executive Director does not respond to messages. care in Assisted Living is terrible. I once fell and pressed the emergency alarm button around my neck. No one cam for almost an hour. Grounds are filthy. Food is good.

We picked this community, because of the cost and service. I would recommend to other families. The night crew could better/improved.

They really sell this place when you visit! But once you move in all is forgotten. We were told so many things that changed after move in. They were able to bully us to move my loved one to the more expensive building without one of us present at the assessment. If I had time to think it through I would have asked them to change the meds and it would have been fine. The staff has changed so many times I can't count. VERY short staffed and they are always eating and chatting with each other. Especially one of the men working in the food and service area. You can walk by and they don't stop the chatting. Now a few of the staff are very good and very helpful but the majority are not. I am starting to look for someplace else but my loved one is happy there (memory care). Food is ok and very little activity other than bingo.

Garden's of Gainesville is overall above average and very homey atmosphere. No visiting hours to limit your accessibility to the facility and family members can even stay overnight with their parent which is unusual in my experience with assisted living facilities. The food is about average and good occasionally but better than the other facilities that we've experienced so far. The atmosphere is relaxed and pleasant. The amenities are nice in the independent living side and can be used by assisted living residents if they are accompanied by an employee or a family member.

We visited my mother in law for Mother’s Day. Her apartment was dirty and she said that they have had a problem keeping staff for the cleaning services. We also took her to buy meals because much of the time the menus are not things she would eat. For instance Dandelion soup, asparagus, baked fish. I understand that you can’t please everyone but to pay for meals and then buy food for at least three meals a week.

We were told that the break in time for a new resident would be very hands on. It wasn't. We had no interaction or guidance from anyone. The first weekend it didn't seem like anyone was aware that my mother moved in and that Monday she wasn't listed at the front desk as a resident in her assigned room. We were forced to chase anyone down looking for answers, especially about bathing. Terrible response to concerns regarding lack of showers and I was forced to put something in writing to the director. I was told to see the nursing assistant for additional help needed with dressing and getting into bed, but nothing changed after speaking with her. When help was there they were great, but they weren't the administrators or supervisors. I've contemplated moving mom to another facility, but I'm trying to be patient and see how things progress. We have a nanny cam in the room and we see our mother struggle. We have explained what our mother needs help with, but nothing changes. They need to be more responsive. Even without our input, they should know by now that my mother cannot dress herself or get into bed with covers. Right now, I cannot recommend this facility to others until I see some progress or positive change.

We picked this community, because mom liked it alot when we toured and it was reasonably priced.The meals have gone down hill according to my mom. Dishwasher has been broke for a week or more so they are serving meals with paper plates plastic forks and plastic cups. Paying what we are the food and dishwasher thing is crazy. To keep my mom happy I have had to bring her food at times cause she isnt happy with it. Other then that the place us great!!! Items above need attention!

The Haven was also very open however there was no opportunity for him to go outside unless a family member took him. Was not able to have a small fridge in is room either. Was under construction from water damage, residents were left around large opening area not doing anything. Some not well kept. Didn't get a good vibe. Representative wasn't very knowledgeable and kept saying stuff like, I can check on that for you.

My family and loved one had a good experience with Overlook Green. The community is clean. If you ask them to do something for the person living there it takes them a very long time to do it if they do it at all. We would encourage you to ask lots of questions about the community and care they are able to provide for your loved one.

The facility is well maintained, housekeeping and laundry folks do a good job. The staffing for caregivers is not always sufficient. Activities are spotty at best. Unfortunately, there has been a slight decline in the staffing since we have been there. This affects meals, care, and activities. Definitely better than the previous facility.

Find another place. They are short staffed so that's probably causing the majority of the problems. They don't check on my loved one twice a day like they are supposed to. They go days without emptying her trash. The manager is not following up with me on getting her long term information to the insurance company. The way they do the meals is crazy although that is improving.

We toured with Overland Park Place and did not choose them because to me, it just struck me too much like a nursing home/assisted living facility. The people that we interacted with were all very nice though!

I realize that it is difficult to find help these days. Mom's care is very spotty. The most difficult thing is that it takes staff an hour or oftentimes more to get help after she presses a call button. By that time she has peed and/or pooped in her pants. And it is a greater mess to clean up. She gets very little attention at night. No one comes to change her. What would happen if she had fallen? Mom was also supposed to get a Veteran's discount of 10% since she is a WWII veteran. She has been here for two months and I have yet to see anything from 5 Star Living on her bill. Did I miss something? Finally, the director is seldom on the premises. Her office is dark most of the time. They also do not have a nurse present full time (information that should be given during a tour). A nurse is 'on call' during the night hours. Once the night meds are dispensed, there are two people who take care of all the residents at Sebring. The facility is beautiful and the physical layout of the rooms is very nice, cared for and functional. It is always the people who make the difference. The staff is competent and most are caring, but underpaid and not enough of them.

If someone is truly independent then Heartlands is fine, I would not recommend subacute- not enough staff, basically a nursing home. When my mom required more assistance I hired a caregiver to have one on one care which was very expensive but gave me peace of mind.

My loved one was severely malnourished and dehydrated when he fell. It is very very difficult to get anyone on the phone in the evening or on weekends. They can improve in the memory care area. They let my loved one not eat for 3 weeks before telling us. My loved one ended up falling and breaking a hip and passed away 2 months later. My other loved one is still there. They have improved with some of the activities and things but it is too late for one of my loved one. I would not recommend them unless you stay on top of everything that goes on.

Legacy Heights is understaffed for the amount of residents that they have and could not properly care for my loved one. She is doing way better where she is now. The sales team was great, however.

I think that memory care needs more than 2 staff members to adequately take care of your loved ones. The food is really bad here. She fell numerous times at Heartlands and we were very concerned about her not being able to call for help- she didn't ever remember to. She fell numerous times at Heartlands and we were very concerned about her not being able to call for help- she didn't ever remember to. They said we will just keep reminding her. That is when we asked for cameras so we could monitor her. They said no. I finally said she needs memory care, but memory care is depressing there. They never take them (9) out for the activities in the main side. Not very pleasant to the residents. Overworked.

Everyone is very friendly. Messages left for the director do not get returned. If I have a question about something I have to go there, which I do every 3-4 days. My experience with A Place For Mom was really great, very helpful. My experience with Overlook Green has been mediocre.

Where they fall down completely, is with the issue of integrity and honesty. The mislead people into believing one thing and then they charge them another thing. I think the integrity issue is more important than all of the other issues. I know others have had the same experience - it is not just me making this criticism.

I feel they are short staffed. Nice rooms. Beauty salon is convenient. My mom isn't able to use many amenities due to a stroke. I was grateful for A Place for Mom, and Franciscan Manor for placing my Mom so quickly when we needed. Most of the aides are very kind and loving to my mother.