Five Star Senior Living

The apt was completely redone and a balcony with a great courtyard view. This was a first time experience for us for 3 months while my wife was recovering from surgery so I don't feel I'm experienced enough to offer that judgement. They fell short when it came to activities, transportation and off-site outings.

You keep raising your price but yet do not pay your help what they are worth. You are wasting money on paint and carpet and some fake pics. I run two business and your help is the most critical thing. You should take some of your money and take care of those that are making it for you. Now you tell me you are rasing the rate over $[removed] a month. That is nothing but corporate greed. I think whoever is in charge of this business should have a little soul searching.

Oversold us on many things at the beginning and once we were in, what were told weren't completely accurate. Additionally, the responsiveness to the emergency calls is well over 20 minutes, which is not acceptable. The facility is very well maintained. Some staff is very friendly, while others are abrupt and uncaring. We have had issues with medicine depending and with responsiveness to ringing the emergency buzzer. Meals are okay. Unfortunately, the aides do not bring the food quickly enough to my sister when it is ready and it is frequently cold. Activities are excellent. This is on the expensive side of the ones we looked at and we are not getting the care we expected. Well-maintained community with excellent amenities and activities. Staff is not always attentive and response times to patients needs is lacking.

My mother moved to Gardens of Gainesville a few months back. She has adjusted quite nicely and participates as much as possible. Overall, her transition has been quite positive. There have been a couple instances of concern on my end. Although the staff is friendly, communication is often difficult as answers seem to be vague, uncertain, or unanswered. I am not convinced trash is taken out on a regular basis as 2-3 days will go by and when I return, the same trash bag is still in the bathroom trash can and with incontinence issues makes the room a bit less aromatic. Unfortunately, on two occasions some money appeared to go missing from her wallet. When I reluctantly approached staff about this concern, there was no follow through about my report. Mom is happy and she is close to my home which is a huge plus and has to be the bottom line.

They are slow waiting for "corporate" to ok anything. Landscaping was not up to par. Activities was great. Food good only about 3 days a week. They did have the lowest rent then other places. You get what you pay for.

When I visited the site the staff was open and easy to reach. When I signed the contract it was more difficult to reach individuals. My family member was hospitalized after a fall. I received a call trying to come to the hospital to complete the process. I found that a little inconsiderate. I was able to get a portion of my money back but I had to make several contacts and be persistent . I have difficulty recommending this site.

It is an affordable option for many who are looking for a place for their loved ones. The staffing levels are not ideal but they are adequate. We picked this community mainly because of the cost.

After returning from the hospital last week have noticed marked improvement in all categories. I would recommend The Wellstead community to other families, however, with explanation of what went on the first two months

We expected to have PT and OT to be available from the beginning of our loved ones stay but that was not accurate. The facility was very clean, and the nurses, PT and OT for the most part were very kind and helpful. We hear the dinners are cold and that it takes a long time for the meals to come out of the kitchen. There does not seem to be enough help in the dining room and the food was not always tasty. The fees for rent are expensive. They do offer a wide variety of activities. The facility is quite lovely, but I think it is best for a resident who is somewhat independent and care for themselves with minimal assist from staff.

I was unhappy with their performance. I only experienced the meals twice - first time was miserable, second time was not much better. There are many stories to tell, mostly negative. Suffice it to say that I would be hard-pressed to bring a family member there again.

The community is clean and some of the staff are friendly and some are short like you are bothering them when asking for care that you are paying for. There have been negative occurrences since our loved one have been there. The large elevator has been out of service multiple times which is very stressful and disappointing. The transport is under staffed and difficult to get appointments schedule. When it comes to laundry some items are getting lost and sometimes never found. There could be more activities planned for all residents. There has been med errors and they do not seem to coordinate care with the family that is involved. For highly cognitive resident, this place is lacking. Sometimes the food is good and other times it is not. One CNA does all the activities and worship. When it comes to the value for cost it is way overpriced!!! They charge for everything they can and then some.

The value for cost just doesn't work. They charge to much for what you get. The staff was always friendly to me. The food was normally okay. They don't have enough staff to cover the occupants. So, some things didn't get done.

Improvements would be communication with family when resident is having trouble. Improvements with medication pass protocols and training of med techs.

I am horrified at the way 5 Star runs the Haven and treats their staff. My loved ones bill is over [amount removed] a month. I would love to know what all he gets for this because the building is in disrepair and the staff are on a revolving door because of the work environment.

Wet good experience with the sales marketing lady [name removed]. She’s wonderful. Place is nice and staff is awesome but it’s more nursing care than other assisted living and because of that kind of expensive for not having much to do.

I wish they had more exercise options. Other facilities seem to have many more opportunities for fitness classes. Otherwise the main drawback is the location- it is next to railroad tracks and strip malls with homeless encampments nearby, but when you are inside the facility the experience is very good.

I think this is a great place for someone who is almost completely independent. Call buttons are not responded to sometimes up to two hrs. My loved one has some mobility issues and I feel that staff ignores him since his mobility is a challenge. Getting the doctor to respond for medicine orders or testing took over 3 weeks when my loved one had a UTI. Bedding/laundry is sometimes left wet on floors.

It takes a while for the customer and Somerford to get on the same page but it's acceptable at the end of the period. Also, the price was a little less than the others. My mother only has some much money so we spend it wisely. Security was my biggest issue, you just can't walk in Somerford they have to let you in.

It's probably better than a lot of places - but still not great. Sales will exaggerate to get you to sign. I think they should be more up front on how much memory care is on lock down. Keep in mind that not all who come are the same.

My Mother moved into Fox Ridge about 3 months ago. I feel we were misled about transportation to physician appointments. My Mother has macular degeneration and can no longer drive. We were told transportation would not be an issue. That is not the case. Fox Ridge relies on public transportation for appointments. Fortunately, I have been able to take off work to take her to appointments, but we were led to believe that transportation would be provided. (Fox Ridge has their own busses/vans, so I don't understand why public transportation is used.) The food is awful, and the director of food service is a jerk. Mom pays [fee removed] per month to live there, and definitely does not get her money's worth. If we had to do it over again, I'm not sure we would choose Fox Ridge. Also, management does not make themselves visible/readily available to residents, which I think is a real shame.