Five Star Senior Living

Staff there do not change patients there very well on some occasions... hygiene for wheelchair dementia patients is bad at times with depends/adult diapers due to overload on staff. Staff in the memory care unit are less friendly than Sunrise at times. 50% it seems due to long hours, fatigue, or poorer English. Staff upfront are friendly in the front area and better people skills.

The staff is great. Very attentive to their clients. However the staff is not treated well by the administrators and turnover reduces service levels. That was my primary reason for relocating my client. Upon departure after giving ample notice to terminate residency and departing on the final day an administrator approached me and the departing resident only to deliver her displeasure with the termination and a vowel to retaliate. This was delivered in front of service staff members and one administrative staff member. I had difficulty getting good information during the stay and was referred to staff outside of the resident center to get answers to questions. Another family member regarded the entire admin staff as mere paper pushers . It went all the way to headquarters because that woman even tried to charge me beyond the stay even though we left the building the night of the residents last official day.

With this being my first experience with assistant living idk what the standards are but the could be more attentive to the residents needs. Technology upgrades. Emergency requests need to be communicated around the building.

I believe there are new owners. It really went downhill. They are always short on staff with the exception of 3 of the aides that have been there awhile there were a lot of faces coming and going that barely spoke any English.

The social events/activities are awesome. They have a tenants council that is active but the issues seem to go unaddressed or changed. The maintenance and office staff especially including sales and budget need a LOT of work. My parents love the people at front desk, the tenants and activities which is why I haven't moved them. Often they serve inappropriate desserts for seniors and for the money that is being paid. here is an example. They need more variety. The meals need to be more of a variety and balance.

My mom has improved after moving to Tiffany Court but not because of the Team. The is another resident that SCREAMS all the time and nobody addresses it. We have issues with medications incorrectly. I could give higher scores if someone would tell us what type of activities are offered and which ones my Mom does. Very poor communication and the cleanliness of the place leave a little to be desired. If they would simply communicate better it could be a great place.

It's an okay facility that needs a nutrition system because the food is not in line with needs of diabetics.

It just seemed understaffed The permanent staff was nice but there were a lot of temps who I really didn't know And they couldn't know my mom They weren't there often. Mom declined immediately and was dead in four months.

Cleanliness: In general, the common spaces are kept clean, but my mother's room is not thoroughly cleaned. There are bathroom stains that have been sitting there, on the floor and on parts of the toilet, for weeks. Friendliness: for the most part, the staff is extremely friendly, patient, and understanding, except for one woman in the nursing department who is horrible and shouldn't be working with people in a position of service. Quality of care: The biggest problem is that nursing staff from different shifts don't communicate important information to following shifts, and therefore, follow up usually doesn't happen unless I call multiple times. Also, there were times when my mother was exhibiting disturbing behavior that I don't feel was taken seriously or addressed with urgency. I've never eaten their food, but my mother complains about it all the time, and some of her meals look less than appetizing. Overall, it's not a bad place for my mom to live, but there's room for improvement.

My grandma lived here for 6 yrs. She passed away and a few of the residents wanted to pay their respects. The showing was day hours and a short 10 min drive. I contacted the DON and the Activity Director but received no follow up. Five Star didn’t care enough to allow them to pay condolences and didn't offer transportation. I was told by the DON, “If we do it for you, we would have to do it for other residents.” I've been an RN for 16 yrs and will continue to be an advocate. There are consistent problems including the activity director acting unkind and unprofessional. The next ED will be the 5th one in 6 yrs. Ask family members who reside here before deciding to place your loved one. My grandma was a retired RN taking care of patients for half of her life. I know my grandma, and the other parents/grandparents, deserve better. Corporate, regional, and AlerisLife, what if it was YOUR family? Your slogan is "never stop advancing." Maybe start with "just improve and provide better care."

I would tell others that there is no Sunday dinner meal before movie night. Also- be sure to check the actual activity schedule because a lot of times the advertise activities aren't really offered. I would not recommend them unless they have improved their menu and activity calendar.

The staff members are friendly and overall the cost is reasonable. The food that is prepared seems to be good. Yes, I would recommend this community to other families based on our experience. However, It isn't as clean as it was when she first got there but I think they try

You have to advocate for your family member. This is 2nd memory care facility my mom in. I now think they are all pretty much the same. Areas for improvement. Lack of training in memory care. Basic needs at times ignored. Not cutting up food or allowing enough time to eat. I doubt she is getting enough to eat. So much wrong, but hey, work ethic is not what it used to be and such a shame since memory care houses one of the most vulnerable populations that cannot speak up and tell you anything that goes on behind locked doors. I don't recommend any type facility for anyone. Best solution is to take care of your loved one yourself, but that is unrealistic. I have to work and her care is too much for one person 24/7. Wish I could. Some good staff at Terrace, but not consistently meeting needs. The very best thing I can say about the Terrace is that I am only several minutes away.

My loved one was previously a resident at Huntington Place. I would not recommend the facility. There is resident theft by staff. It is always the resident's fault for being careless. The meals tend to be served cold. Security needs to be improved 100% - there is no feeling of Security for residents or resident's family. Well overpriced for living space and services!

Initially with help of place for Mom it went smoothly and quickly. As we got her settled we notice Calusa has to week on communiication within their group and the response time back to the clients. The biggest frustration we have is we feel the bathroom in our grandma room isn't being cleaned enough for sanitary reasons.

My ratings are greatly affected by ongoing staffing issues and past leadership issues. I have seen improvements but I am concerned about whether this will be maintained. I think in some respects, they are doing the best that they can. It is just that past problems affected the quality of care. I would still recommend Morningside of Auburn to others, especially given local options.

Very elderly residents who almost all have mobility issues. Not for able bodied adults. Residents line up at dining room at 4pm for dinner that starts at 4:30pm. Many people there should not be in independent living. Food service needs much improvement.Sometimes, it takes 2 hours for breakfast and long waits for dinner. Weekends are dead with no activities or staff. Major A/C leak into bedroom closet since a/c unit is located above the bedroom closet ceiling.No option to opt out of [fee removed] mandatory monthly food plan.Rent is relatively high for a building that is that old ( used to be a Marriott) Sliding glass doors in unit too old and all outside noise enters the apartment. Pros: security guard. On site PT/OT. Nice pool area.

When we discussed our family needs with their sales and admin team.....they stated they would do hourly check-ins....we typically saw someone every 4 hrs...food was okay at the best....most of the staff seemed to care....however there were a few that it was just a job to them...so if you choose this place for care of your family member...make sure to visit often. They liked to corral thier residents in one place for easy monitoring. Kudos to the 3 caretakers that really cared and took excellent care of my family member.

The sales pitch did not live up to the services. The main one for me was cleanliness. My mom had urinary issues and I was told they empty the trash three times daily so it doesn't smell. Essentially time I went to mom's room I took the trash out myself.

My parents moved into Diamondcrest 2 years ago and were extremely happy at first. Since then they have had difficulty keeping staff, being short staffed and undertrained staff. The food was amazing at first, now it is barely edible and my mom has lost quite a bit of weight. There are a few excellent aids that feel like family, most employees come and go so quickly that they are strangers. My dad died last summer, my mom is now alone and being dressed and bathed, at her most vulnerable, with people she’s never even met. It is heartbreaking and we are considering moving her to a different facility.