Five Star Senior Living

We toured the facility before we moved mom in....the room we choose was being used as a storage unit for used briefs and extra supplies.....we asked them to prep the room before we signed the contract. When we got the keys to the unit....it had not been cleaned or prepped. So we cleaned it ourselves with some help from the director. Some of the residents got used to going into that room when it was empty....so we had random visitors until we locked the door. The agreement was at least every hour someone would be in to check on mom...that never happened. We had a few issues with some of the care takers.....to the point one was terminated. 2 of the ladies that we saw on a regular basis showed a lot of compassion for mom and we're very patient. Overall....if a person has the time to stay with their loved on a daily basis they would get ok care....you have to be an advocate for your loved one....most the staff are there for a paycheck. A very select few where there because they really care.

The back yard needs some tender loving care. Main staff needs to make themselves visible to people down stairs. Sometimes I felt that they were put downstairs and forgotten.

All of these type facilities are understaffed. There is no reason for facilities to "run out" of items frequently. When staff is low and you're running out of things frequently the cost should reflect that but unfortunately they all do it so nothing ever happens...

I cannot, in good conscience, recommend Franciscan Manor to anyone. I have plenty of experience with assisted living facilities and I know that the staff can be terribly overworked. This doesn't appear to be the case here. The "nursing" staff seems to have very little experience and doesn't seem to know anything about medicine. While the setting is very nice, I recommend people look elsewhere.

Their staff on weekends is greatly reduced and many times you can smell all the residents there not being changed especially in evening hours. Cleanliness is needed at Somerford House.

You have to stay on top of the staff for responses. The food service there is great, but the food quality is just not great they should survey the residents to see their response.

Always quick to add level of care without any change! More money no change in service! Moved her furniture around and she has had no phone service for over two weeks! Cost more but less service! Level 3 care now nursing home next which would probably be better!

Needless to say we are not very happy right now. Quality of care and keeping room clean was good at first. But it has steadily gone downhill to the point we are looking at other options.

I would not recommend. My brother was there from [date removed] until his death in [date removed]. I visited there often. I was favorably impressed the first month or two but witnessed a steady decline overall. Management and housekeeping along with visibility. Hard to find anyone when needed other than the kitchen staff. I hate being judgmental and, giving the facility the benefit of the doubt, maybe they're understaffed.

Well the facility is nice, food is absolutely terrible, direct staff friendly. Admin really has to deal with to much been trying to get a meeting haven't had any luck

They were changing management quite a bit and inconsistent. Also had a number of issues regarding medicine management and fulfilling agreements for certain care issues. For instance, Mom was supposed to receive morphine and later found they lost it and she didn't get the relief until someone else intervened.

The place is significantly run down, and there is little evidence they are investing in improvements. It doesn't cost much to paint, and many of the common areas in residence buildings are in serious need of updates and at a minimum repainting. The meal program has been a bright spot in our experience.

Communication has been difficult, at times. And staff has failed to execute on most of the things they initially said they would help with. My impression is that the staff is undertrained and lacks skillsets I would expect for the price. That being said I don't really have anything to compare it to, so I may be imagining a level of service and skill that does not exist in this marketplace.

Facility was kept clean and rooms were maintained. Need more supervision outside of main hours.

There dining room staff is pitiful. I've waited over an hour for a few breakfast and a dinner. I would not go back to a restaurant that treated me that way. Their transportation is mediocre, but they do have service on Saturday and Sunday.

The staff is mostly great, and some are totally fantastic; like many facilities, however, there simply aren't enough of them, and weekends and holidays tend to be very quiet. I wish there were more activities that were offered, and more that aimed higher in terms of intellectual interests and abilities. They are generally pretty basic. The dining room functionally groups all care levels together, though residents needing more care are generally at one end. It's definitely not enough separation for some, and my mother found the dining room to be very upsetting. The food is definitely a weak spot. The facility would benefit from having a living room- type area that residents could congregate in outside of their rooms. There is a courtyard, but it needs better maintenance, and is obviously weather dependent. Despite some deficiencies, Morningside offered very good value for a basic, clean facility, and most staff were very patient with my mother, who definitely required a lot of care.

Staff is great but totally under staffed Room is too small Laundry is hit or miss on being returned Meals are the same n limited. Refrigerator is to n small Cabinets are too high for my parents to reach My parents are not adjusting n need assistance to get them involved. Dinning hall at time does not allow guest to sit with my parents when eating

Be careful with the medication management by the facility. They were incompetent and my Dad ran out of his medication. They deemed him in capable so they could charge an extra $[removed] a month but he was the one that had to inform them of running out of his meds and tell them when he needed them. Once your family member is put on any type of level one or level two care is extremely difficult to get them move down once they make improvements. Calusa does not want to give up that extra fee. My father, who basically ate fast food and junk food, his whole life complained that the food was terrible and usually serve cold.

Maintenance personal is rude and has argued with me on the placement of TV and let his self in to my apartment on different times when I was one when sleeping employees just knock once on door and than let there self in .A lot of chicken thighs, by thighs and legs served, rice , sandwiches due to lack of kitchen staff. I have been seeing a lot of people moving out to other active living places

Well my mother in law has only been there for a couple of months she actually moving to another facility in about a week cause of the lack of help she's getting at this facility. Some staff are friendly, others aren't.