Five Star Senior Living

I would recommend the community to others, with the caveat that not everything promised will be delivered. The community is very nice but some things were promised that aren't being provided. In general, my mother likes living there and has made friends with the residents and staff.

It's a nice place with a nice staff and she was able to bring her Cat so that made her very happy.

It's a clean, safe environment for my mother. We picked this community because of the price and convenience.

Overall it is good. Cleanliness is fair due to the renovations. Friendliness of staff is good. Meals I would say are fair - food is a wide variety and the staff is really nice, but most of the food is bland. Activities are fair and the value for cost is good.

Everything was explained well. The place is very nice. I wish my mom n law was there instead of [facility name removed]. I think the Gardens is much nicer and more affordable. My only issue there was when Ward fell . 1 they didn't call me right away and 2. They didn't honor the instructions to send him to ports naval hospital. Said ambo must go to closest. I'll never know if they would have taken him to the hospital with his doctors and medical records if he would have lived longer. He had horrible care at the local hospital and died 10 days later. If they had called me when they found him things might have been different. I never complained to them as overall I think it's a really good place!! It was the head nurse who made the call. That was my issue. Otherwise I have positive things to say and would recommend it to people

Approaching six months at Heartfields. The facility is always neat and clean both inside and out. The people that we interact with have been great and helpful. The one thing I would like is feedback — about our family members progress both positive and negative. I visit a couple days a week but they see her 24/7

The directors are Heartfields’s are amazing! So kind to the residences and family members. Most of the front desk workers are very kind, friendly and welcoming but there are a few that are not. We are new so I do not exactly know the ropes but maybe more assistance from the workers to get a new resident to participate in activities would be helpful and help them meet and connect with other residences aside from just a table mate at lunch and dinner.

The facility is very nice, food mediocre and the level of care was good. I would recommend to others.

I’ve only been here for two months, but I’ve been To another place, and this is much better. The food is very good. The people here are very nice. Places very well maintained and kept extremely clean. The price is good for such a location. The pool is safe, small and not very deep. That’s great for water aerobics and swim.

The reason I gave 4 stars instead of 5 is I think they give her evening medication too early. My mom is truly thriving; her overall health has improved since she is getting three meals per day, getting medication daily, and is socializing with other residents.

I have told many people about the community. I usually say it is a quiet community with lots of amenities.

Morningside has a partnership with INNOVAGE Pace which subsidized the cost of care once a residents funds ran low. However, about 9 months into my family member living at Morningside, the partnership expired and wasn't renewed.

Main negative was that she was moved out of her first room temporarily due to a roof leak and was not given the option to move back after the room was given to someone else. Very nice facility was fairly recently updated. Majority of staff has been very nice. Main negative has been a lack of staffing at times. Food is good, but sometimes her order is inaccurate. She is starting to go to some of these! Compared to other facilities in the area, the cost is very reasonable relative to the quality.

I would highly suggest Barrington and would suggest they monitor the nursing staff closely if their family member is not capable of communicating effectively.

She is not especially happy with vegetables. Not cooked well in her opinion! Having trouble with where to sit. I am a friend who helped a friend find senior housing she could afford. I don't know her personal feelings about most. Yes, I would recommend this community to others but lacks a lot of info!

Basically, my mother-in-law is happy at Five Star, but she says the food is terrible and everyone there complains about how terrible the food is. But she seems happy and we're happy that she's there. But yeah, the food - according to her - is universally disliked.

I think my mom was happy and comfortable at OG, which made me not worry about her so much since I live out of town. I knew she was in good hands. My one or two issues happened at the end of my mom's time there. My mom had a stroke in [date removed] at OG. They took care of getting her to the hospital in a timely fashion and informed me quickly. The information I got at that time indicated she probably would be able to get back to OG soon. The hospital released her back to OG, but she had some mobility issues compared to before this incident. So, OG sent her back to the hospital saying she needed more help than they could give her. I was disappointed in that action since I thought my mom would recuperate better at "home" and I thought OG had different levels of care and that we could pay for the level of care she needed. Prior to the stroke, my mom was independent -- she could walk on her own, feed herself and take care of herself as much as possible, so she needed no help for basic needs; just help with medications and general health upkeep. When the hospital sent her back, and OG sent her right back to the hospital, I feel that that stress caused more harm to her well-being - both physically and emotionally. I wish they would have given her a few days to try to get acclimated to new medical issues -- she was using a walker for the first time and she was trying to get herself moving on her own, but the medical director at OG said she was not doing well by herself, so the recommendation was to send her back. I wish they would have given her a little more attention during that time especially since she needed no assistance while she was there for six months. I would have gladly spent more money to help her heal at OG and I think she would have thrived being with her friends and the staff that she knew. At the hospital, she got Covid so they kept her isolated for 10 days. She recovered from Covid, but it weakened her even more and she was having more issues and it was hard for her to heal from those issues. Had she been able to stay at OG, she probably wouldn't have gotten Covid and not gotten worse. She passed away in [date removed] and never got back to OG. The other issue I have with that whole situation is that I visited her in April at the hospital and went to OG to check in with them and checked her room. Her purse was in the room on the floor by her bed. At that time, we all were under the impression that she would be returning at some point. After she died and I went back to pack up her room, her purse was gone. I asked one of the directors if they knew anything about it or if maybe they put it away for safekeeping. No one knew anything about it and the person said to me "what was in it" as if it didn't matter that it was stolen because there was nothing of value in it. I don't know what was in it because it was gone. I was concerned about her personal ID and maybe there was money in it or her checkbook or anything that may have been valuable to me personally. Her wedding rings were also gone although I don't know where they were lost -- I suspect that happened at the hospital. Those are my two issues I have with OG. My mom enjoyed her time there and I wish she would have been there for many years. She would probably give all 5s for everything. My experience started out great, but ended up disappointing.

We have found everyone very friendly. They all take three jobs very seriously. Everything is very clean. The dining room is comfortable, the food is hot and appealing. Easy to reach our parent by caregiver line. Very secure facility.

The facility has been recently renovated and looks very nice. The staff have been very responsive to our needs. The food does seem to be overcooked often.

We are satisfied with our choice and we know that our loved one is safe. There is always room for improvement but when we have had questions they have been addressed and answered.