Five Star Senior Living

Would recommend without hesitation. The overall environment and the warm reception. Everyone is friendly, hospitable, feels welcoming.

Comments about facility/staff 1) They have a NP come by once a week. This might not be good enough for each resident. Recommend getting a conventional PCP (Primary Care Provider). 2) Staff not available 24/7. Night shift frequently leaves before day shift arrives. Eventually, a resident will have a medical emergency (heart attack, stroke, nasty fall). The intentional decision not to have staff available 24/7 is alarming. Have brought my concern about this to the Business Manager, and she immediately disregarded my concern. She also refused (after several face to face requests) to provide copies of the admission documentation. Makes it look like they are hiding something; feeling highly suspicious. 3) The food is terrible. Think of High School cafeteria food. 4) Best activity by far is the monthly visit by service dogs. Lots of love involved, and the dogs enjoy it tremendously!

Our loved one is being cared for better than we could manage. We do have some issues with The Haven. She suffered a fall between breakfast and lunch and it was not discovered until lunch was brought to her. She ended up going to the hospital and needed four stitches above her eye. Could have been worse. There are no fall detection cameras in the rooms, so a fall may go unnoticed for a period of time. We don’t know what she’s involved in on a daily basis. They do have an open door policy and the ability to email them at any time for information. But we have to ask for it. However, our loved one is suffering from ideations where she thinks people are out to harm her and they seem to be managing that for us very well. We were told we could install our own security camera to watch our loved one, but we were unable to connect to the facility’s WiFi successfully, and no one seems to be able to help us with this issue. Generally, we are satisfied, but some improvements might be in order.

My mom was just moved from assisted living to memory care. I agree that it a good move for her to give her more one on one attention. However the cost is astronomical!! Hard to believe that someone 90 years old would have to pay almost $[removed] a month!! But I guess we're stuck between a rock and a hard place.

We had a great experience touring the facility and all of our questions were answered. We had a great experience moving in. Everyone was friendly and helpful. The directors, staff, and nurses are very helpful and nice. The facility is clean and decorated nicely, and they provide several activities. There is also entertainment and my dad especially enjoys the guitar player that performs. He gets good care from nurses. When I call or text I get the help I need.

The staff is very compassionate and empathetic. They really care about the residents. I highly recommend this facility to anyone.

So far things are going well. The only big complaint is the food. My mom isn’t a big fan of the food. It would be nice if some other options were offered at meal time. Some times the communication between staff could be better. I do feel my mom is loved and cared for at the facility.

The Court at Palm Aire is a wonderful community! The Sales Director and staff are incredibly caring and go above and beyond to ensure the residents feel at home. The newly renovated spaces are beautiful and welcoming, creating a warm environment for everyone. My mother has had such a positive experience here, and I couldn’t be more grateful for the support and kindness shown by the team. If you’re looking for a place that feels like family, this is it!

The experience is good except for dining. Everything else is very good. Staff are very good. Have good activities. Residents seem to be friendly for the most part. Very compatible with everyone.

The facility is clean and usually adequately staffed. Food is fairly good. I do think they need to have a quicker response time when residents buttons are pushed.

I do think they have room for some improvements in some areas. We picked them because of the price and closeness to me.

I thought the staff was generally ok. Their best memory person left shortly after my loved one arrived I think because of some internal issues, but no one would say exactly what happened. She had been there like 15 years. They also seem to have a lot of new employees, so I don't know what is going on there. I never had any problem with any staff. I think my biggest concern was there didn't seem to be a lot of effort put into activity for the residents. No regular exercise program and not very engaging other activities. They seem to park everyone in front of the only TV available. There's usually game shows on, no sports or movies or travel shows or anything very stimulating. I think if your loved one is still pretty mobile or is a man, there isn't a lot currently available in terms of activity there. I think it's a clean, nice place; I just wanted more for my loved one. Also, a big thing for me, tell your clients to read the rental agreement carefully. They use language that may make family members and/or POA's personally/ jointly liable for the care of their loved one instead of just the resident.

Dad is healthy enough to be in independent living, so this is a great place with his own place and garage. He can come and go as he pleases and they have activities for him. He's enjoying playing Euchre with new friends. There was some confusion with the rent amount and when it started, but that has settled out now. He's liking his new home.

What we like the most about Morningview is that the staff are attentive, they had area to move to memory care, garden in middle. We would recommend this community to other families who may need a place for their loved ones

It has been a while, but our experience with everything and everyone there was just fine! It was in a great location and close to my sister and I so we could visit often. Mom was happy there, I would recommend them to others.

Activities is only category my family member did nothing to have the opportunity to explore. Besides that, I would give an overall rating of 4.75. Not a 5 because the cost prohibits too many the ability to reside there stress free, but I would recommend this community to other families

The Activities Coordinator (now director of memory care) during my father’s stay was outstanding! [name removed] truly cares about the residents and consistently goes the extra mile to ensure residents’ needs are met. I noticed there were significant delays in filling critical vacant positions due to corporate involvement. This put significant strain on staff and affected resident care.

My mother is reasonably happy there. But she did have a serious fall that no one saw. She broke her femur (needing surgery) and her humerous. She was in another residents room. So I'm not happy about the level of supervision and staff/resident ratio. She is in Memory care now, so they really should have more caregivers. Cleanliness - It is usually pretty good. But I have shown up when her room/bathroom aren't very clean. Friendliness - Most of the staff are wonderful. But there are a few I don't really care for. Quality of care. I don't have much to compare it to. She was in rehab after her fall. And the level of care there has higher. Again, there are some really good people at Barrington. And some that are just on their phones. Meals/Dining are Reasonable. Activities. I give them a 3 for memory care. They initially told me that they take them in outings. I've not seen it. They do try to do some activities, but it's mostly just putting on a movie. I have seen some crafting. I know it's difficult with memory care residents. But they could take them out more. I take my mother out 2-3 times a week to get her out and about. But I think a lot of people are just stuck there. Value. 4. It's reasonably priced compared to other places. I'd consider moving my mother to a strictly memory care facility. But I think moving her and changing her familiar surroundings would be adverse. They would benefit from hiring more people, especially in memory care. They really need a better staff/redundant ration in memory care. The nursing staff is really good, but a few staff members aren't attentive.

They have and my neighbor moved in there as well thought a great experience with great socializing, meals, all utilities included, and transportation, if needed. Lots of entertainment, and since doing the makeover, the place looks beautiful. We picked them because of the location, price and word of mouth from friends.

Mom hasn't really participated in the activities, so we cannot rate. She said not much variety on the breakfast. However, yes we would recommend The Wellstead to other families, we love the facility.