Eden Senior Care

We picked this community because, It was a combination of the price, persoanlity of the staff and the room. A Place for Mom was a lifesaver. Sales manager was amazing/responsive; accessible. Staff is compassionate; open communication. Opportunity: at times communication breakdown between departments; ongoing follow up is important to manage needs of loved one. However, Executive Director followed up, listened to my concerns.

I toured this community and it seemed nice enough. However, we scheduled our tour for a weekend day. The Director wasn't there and the lady that gave us the tour wasn't very knowledgeable. She was a bit unorganized and didn't seem prepared for our tour, didn't have a price sheet or any materials to give us. I could understand a little more if we'd just been a walk in, but our tour was scheduled. They did also seem to be short staffed.

I have lived here for three years and I like it very much. Have met many new people and have heard their stories of their lives here and all over the world.

The community is nice. Their are little issues but I am trying to work through it. The location is great, the facility is clean. The Staff and residents seem friendly and nice. The food is mediocre at best, not that good. They do have quite a few activities that they offer.

I picked this community, because it was in the Joliet area and excellent tour of the facility. From my perspective the staff was very responsive to my loved ones calls and checked on them frequently. Also the transportation to the doctors appointments were superb. My loved one constantly complained about the quality of their meals. It was very conveniently located, and the staff was very friendly too.

When we first came on the tour and meeting with their team we felt that they were all very caring and attentive to our loved ones needs. We have been there during a few meal times and what we have seen them serve looks absolutely wonderful but sometimes our loved one has their own opinion's so we have to take that with a grain of salt. They do have activities but we wish the staff were a little bit better of encouraging our loved one to get involved with different things .

The staff are very caring, and they work very well with our family. Our loved one has had a lot of issues, and they have kept the lines of communication very open. They work well to get her what she needs and to manage her personality when she can be a bit difficult. The facility is a little tired and could use some refreshing, although it was just purchased by another company, so hopefully they'll make some updates. But it's clean, and everybody is well taken care. The building is far less important to me than the care and the services. They focus on the people, which is what matters most.

I toured this community and it was ok. The rooms are very small with a twin sized bed. Memory care is also on the lower/basement level.

We really like that Mission Creek is a smaller community - we felt this would allow our loved one to have more one on one personalized quality care. The staff members have all been friendly and helpful and based on our experience so far we would recommend Mission Creek to other families

The care and overall experience has been fine. It's pretty much what I expected for assisted living.

We had a positive tour experience with Dimensions Living Burr Ridge. The staff were great and the facility was very nice, we just found another place we looked at to have a better layout that seemed more thoughtful.

The daytime caregivers are awesome, but the nighttime caregivers are rough with my loved one. The staff are helpful and follow up with me pretty regularly, [name removed] especially has been great and the head of nursing as well. They are shot staffed like everyone else so the response time is slower than it is supposed to be. I feel that the value for the money is pretty good especially compared to some others in the area. We like the fact that you are able to age in place here.

Right when we saw Rock Run Place we noticed just how nice and well organized it was. The receptionist ladies up at the front are very nice and based on the experience we have had so far we would recommend this community to other families.

Our family had an in person tour and it was a nice tour experience the staff we met with were all very friendly

My 2-bedroom is great, and the bathroom has handlebars, which is helpful It's a good place. They're just short-staffed, which affects things like housekeeping and activities. But when they're here, they're doing great. The care is good. As for meals, they don't support diabetic needs very well - they serve too many carbs. I think corporate doesn't give them enough money to spend on better quality foods.

It was a great community for somebody who is still more mobile and who wants to have engagement. Unfortunately my loved one was a little more declined and just needed more assistance than some of the other residents.

Charter does try and they are doing their best we could need. Staff is above and beyond, they are wonderful. It is not a huge facility, which might have some to do with more personalized care. If have diet restrictions, they did not have the healthiest options for him. What they offer overall is great, but if you need dietary restrictions. It was an affordable option for us and the executive director was hands down fantastic. They handled everything beautifully including going above and beyond during an ice storm. They actually pulled my car up to the drive for me and had scraped my windows.

The community is very good at watching over my loved one and making sure my loved one is receiving their medications. I continue to see the same staff and this is a positive to know there isn't a lot of turnover of care staff. There is variety in the meals and dessert is available for the residents. The value is a good deal for us. The staff does a good job at making sure my loved one's room is kept clean, and they do a good job at not mixing the laundry up for my loved one. The administration took time to come meet my loved one's family and this made a positive impression on the family and my loved one.

My mother is here and she likes it very much. The care is good nurses are nice food is decent but the lovely [name removed] who was the administrator or executive director has left and been replaced by this woman named [name removed]. I am told she is only temporary but what I and my mother have seen we do not like. This woman is very dismissive to staff and residents not to mention family members. I tried to speak to her on several occasions but she was in a hurry and could not be bothered. She is not like the other management staff we have been accustomed to..I thought it was because she was not feeling well because she was expecting a child..but then I was informed that she is not with child, that is her figure. I do not know what they were thinking when they hired her and put her in [name removed] place but she is not like the other staff…she does not return calls, she does not make eye contact, she never has time for concerned family members and she is rude. Please bring back [name removed]!

The manager was very kind and friendly towards us and also with the residents that he was interacting with during the tour. The facility itself was not maintained well which was the reason my loved one did not want to go to this facility.