Eden Senior Care

This is a personal thing but we enjoy the proximity of this community, it is very convenient for us. Things that Willow Falls could work on would be better good - now our loved one is a very good cook, but the meals are pretty bland. We aren't sure if its supposed to be like that, but the quality is just not really there. Covid has made it difficult for everyone and right now the activities are pretty limited. However, the staff here are very friendly and they are taking great care of the residents there.

I would tell others that everything is good, except the response by administration. The administration team doesn't call you back after leaving a message for them. The food looks good. Activities are limited due to memory care and I didn't think they were stimulating.

Personnel are friendly, kind, and helpful. Lots of activities. *wish the smell in hallway down to room didn't smell so bad.

Every thing is very nice now we have a decent cook. The area is beautiful and very well kept.

Good reputation, good activities, responsibilities, resident well cared for, clean.

To other families, I would say be prepared for a Covid outbreak. We've had two Covid emergencies in the last month. I don't think there's a great deal of danger, but they go into lockdown for 7 days for each incident. I wish everybody there was vaccinated, but not all are at this time. I know that they have a lot of good safety features that they require: wearing masks, calling in before you visit, and so on. I like the staff there. They're very accommodating. There was a time when we couldn't get ahold of people, and it's clear that they're understaffed. But we've had some very good meetings with them since then, and they're doing the best job possible under the current circumstance. I'm very happy with the level of activities that they offer. We're able to check Mom out to take her out to lunch and things. When I speak with the other residents, I've never heard anyone say anything negative, only positives. The food is a little bland, but I understand why. I've gotten to know the person in charge of healthcare and the person in charge of the whole operation. I think they are good people and very caring. Most of the staff are very caring and like my Mom. For us, it has worked out well. I did some cost comparisons, and they were a little more expensive, but not remarkably so. And I think it's a good value.

It was a very nice place. It was difficult because my loved one was very ill. But the place was wonderful. The staff were wonderful as well, very accommodating and very caring. The doctor was very good too.

They always have something going on for the residents to participate in. This is a good place to be for your loved one. The staff is excellent to work with. They have always been able to answer my questions immediately.

The community is neat and clean and the staff is very friendly and helpful. They have lots of activities for the residents to participate in and the food is good too. I would recommend this community to others based on my experience.

Our tour at Charter Poplar Creek was excellent. The people were really nice. The facility was clean. I learned a lot. The only problem was their care levels didn’t go up high enough to meet our loved one's needs. It was a really nice place, but it just didn't fit our criteria.

The community is very neat and clean and the staff is friendly, genuine, helpful, and truly are loving. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

Mom spent 7 years in a Senior apartment, until she could no longer manage her meds. 3 years here, we grew to love Every Staff member we met. They are consistently kind and Patient. The cottages are beautiful! Then, suddenly, we were not allowed in. When we Did get in I was disappointed- her suite was awash in clutter and she sat, shivering, in a chair. Bed didnt even have linens. Still, they did their very best, the best they could POSSIBLY do in a Pandemic world crisis and YES - We would DEFINITELY recommend THEM again and again and AGAIN!

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider. The community was very nice and they were very accommodating to us.

We chose Charter Senior Living because I liked the first impression we got, it has a very homey feel to it. Also we were impressed with the staff members and after speaking with them, I felt they would take good care of my dad. My dad has a private room and it is good size for him, they do offer private and shared rooms here. The communication is great, if anything happens with my dad they make sure to call me right away. I would recommend to others looking.

Studio apartment reminds me of a walk-in closet. Staff and residents seemed friendly, and location is nice though.

It's a very nice facility. It's well kept up., and very spacious. They have walk-in showers in every bathroom, and they have a full size refrigerator and microwave in the kitchenette, but no stove. My loved one also has a nice size bedroom and a large living/dining space together. Also, each apartment has a small patio that goes out a back door from their room. The staff seem very friendly. There are a variety of activities that they do. I know there's a group of people who play cards, and they have scheduled activities around birthdays and holidays. Occasionally, I think they take outings to Walmart or places like that.

The staff are caring, and its' an affordable community. The facility is clean and smells clean. They could improve on answering phone calls from family, but the responsiveness to the residents in the facility seems good.

I like it here, and I really appreciate everything that goes on. I can talk with any of the staff about concerns that I may have. The communication is open, which is something that's really important to me. I do feel that the care is good. There are just a few small things for concern. This is my mom, so I notice every little thing. And nobody gets a 5 where she's concerned! But anything I've voiced concern about, they've been more than willing to accommodate. They're always there to bounce suggestions off of. We've had no problems in that way. They're more hands on in the dementia floor. Accidents happen, and they take care of them promptly. It always seems to be clean when I'm there. The food has been good. It looks good and tastes good. That was important to me too. They've been good about asking my loved one if she wants to participate in activities and encouraging her to do so. She feels at home here.

I would tell friends that this is the place I would go back to. This is a smaller one story community with walking paths. The food was bland and not a good source of balanced meals. It was also repetitive.