Eden Senior Care

I visit [name removed]pretty much daily at Maple Ridge. She's usually clean, groomed , and wearing fresh clothing. By itself that is a big improvement over the last facility. I pay attention to all the other residents as well and don't get the feeling [name removed] is being treated differently because they know I'll be there.

What we like about the community is the activity directors and physical therapy are really great. I do think they should have one more CNA's on shift so residents can be changed more promptly. I do also think that the memory care residents are treated so kindly

The staff is very caring and truly have the residents well being in mind. The caregivers have always been friendly and kind to the residents and family members. The biggest challenge as I see it is getting enough caregivers hired and trained. Every extended care facility has the same issues. I'm am confident that they care for my Mom and I don't worry about her health and safety.

Thing they could improve on, would be quicker response to phone calls and emails that we send to check on his care. However, we like that they changed his diet when he began choking on food. He loves it there, and that is a great reflection on his care. The staff is friendly for the most part. We have had a couple interactions with a nurse and she seemed bothered when I asked a question about his medicine.

It is a que sera sera environment. Get the facility manager out and about. Fix the kitchen equipment and supply chain issues .

Eden Vista has been a wonderful place for my mom. The staff is kind, attentive, and I feel as though this is the best place for her. The only problem is the kitchen food is good, but it is often late and cold upon arrival. It just seems very unorganized. Other than the Kitchen… it is a very nice.

My mother became a resident here over a year ago. While the biggest issue is having to place your mom in any facility, it took her time to adjust. I talk with my mom daily and there are always going to be things that don't seem right or may upset my mom, overall, she has found her place here and seems very happy. The staff has been great with all aspects, they are easy to work with and the get back to you when you have questions. My mom has made many friends, and she says you have to make the best of each situation. She is involved with decorating, daily activities and the outside patio area. While the facility maybe older, they are constantly trying to make things better for the staff and residents. Given all of the interworking of a facility like this I think they do a very good job trying to make the resident experience a home and a feeling of being loved and cared for. I would be happy to discuss with anyone about my mother's experience or you can certainly ask her as well.

Mission Creek is a wonderful facility. The nurses take wonderful care of the residents and keep them busy with many activities.

The caregivers are very good as is most of the staff. They need to hire more staff in several areas. The entire inside needs to be brightened up with a new paint job-very dark.

Overall, The Heights at Evansville Manor is a great place and has wonderful people, but the main complaint has been the food quality.

I really didn't experience a lot of things that they offered like meals and activities because my wife was only there 9 days, but It was a very nice place. Yes I would very much so recommend them to others, if I get in that situation I hope they have a bed open for me.

She is content for now and that's a blessing. Transportation options could be better. Overall it's been as good as it could. I've had all positive interactions with the staff. The residents have been friendly as well.

What we like the most about this community is the location, it is very close to use and we would absolutely recommend this community to other families based on the experience we have had so far.

They have had a lot of issues with the TV/internet and based on the experience we would recommend Charleston House to other families based on the experience we have had so far.

My father in law has passed but we were very very happy there. He came out of his shell and did well while he was there. Everyone was super nice there. Most residents leave door open when they are in their unit. Every single person who walked by say Hi [name removed] . Not just a hi but by name. They got him to go down stairs for meals which he was not happy about and ended up enjoying. The response from management was very prompt when we had a concern. He enjoyed the food. Had a good variety. Biggest complaint was no stuffing on turkey day ! We had brought him a plate from home so not a big deal. He was fully incontanent so needed to be changed and a 2 person lift or sometimes Hoya. Most places wouldn't take him. I did negotiate in the contract a flat fee per month if he decided to not go down for meals or couldn't. Otherwise it is very pricey to pay per meal. A little deceiving in the paperwork. The transportation provided by them is for appointments only and is very limited. We thought since we were within the radius we could use the bus to transport anywhere including our home. Bus was broken more then it worked while he was there. We realize nowhere is perfect and everywhere is short staffed but overall very pleased while he was there. We did tour over 10 places. Stayed for rehab at several different ones and still more than happy with charter overall.

I had built a strong relationship with the staff and they truly were a partner to me. The reason I didn't give a 5 is the overall challenge of those facilities- changing staff, new company buying them, some slight breakdowns in communication. I would highly recommend them though- being involved is very important.

The people are friendly but staff seems to change often. Communication with the family isn't the best.

The community and staff have been good all around. It's just the unfortunate that they have changed management/companies multiple times in the past year and a half. Which led to staffing shortages unfortunately. That would be the only issue we have experienced.

The facility recently went from Dimensions to Eden Vista, the new owner. There is a new program manager. I'm not sure if other changes are coming. The place is smaller than some, which my mom likes. There is a homey atmosphere due to the smaller size. I was told that a lot of people complain about the food, but I don't know if the residents shared their concerns with the staff. Some staff aren't very good about returning calls. More activities would be nice, as well as outings. It is too expensive, as are most assisted care facilities.

Research the facility by talking with the residents and caretaker/wait staff; visit at meal time, look for hidden charges such as telephone calling area, transportation range included in monthly fee, meals in room vs dining hall, etc.. How are damages to personal effects caused by another resident handled?