Cassia

Staff is wonderful !!! Small community so making friend is so easy. Just show up and everyone knows you. My apartment is old and doesn't have a dishwasher, they did put in a disposal for me. I plan on possibly get a dishwasher installed. I didn't realize how old this place is. Well taken care of and adding things to do all the time. I really like how staff is working on projects. There is lots to do! They added a boat for time on the lake we are on. I came from a much larger place and staff was very busy. The staff here is always ready to join in and help.

The staff has been helpful for me when I have requested some changes to areas that I use. Housekeeping was just here to vacuum my apartment. We have been able to meet many of the residence here and they have been cordial to me and my wife. I'm not surprised that some are not happy with some meals, but that seems normal for about any group that I have been around. We have enjoyed some of the concerts by individual artists.

Our family had an in person tour and from what we saw on the tour and the staff we interacted with it was a good experience

The community was good just not what we were looking for my loved one. They had a good tour.

They are not trained for people with advanced Alzheimer's. I thought the staff was very friendly, but they all appear to be in such a hurry. I don't know if that's because they're short staffed? But they don't slow down and take time with the residents who require more time. I thought the facility itself was lovely. They have a separate unit for memory care, and it's very small, maybe 12-15 beds. If it were properly staffed, I would have like a bigger space since my loved likes to wander. I just wish there were more walking space for those in memory care. But the cost is pretty standard, in line with what other places charge.

very quiet solid older building. neighborhood is very nice with good outdoor space.

They do have movie nights, but the activities are still pretty limited due to the pandemic. The apartments here are adequate in size, and this is a good place.

The staff are caring and very supportive of my family member. During COVID they started OVER charging for extra items. they charged us $25 dollars just to get my family member a cup of water. Also if they cared about the status of the food on the assisted living side as they for the residents in the nursing home. The food is always code, vegetable are always raw and uncooked. When COVID is over they should have one dining area were a resident could get hot food. would be more efficient for all the residents. This is a good community, they just need to quiet over charging for services

I have refereed some people to this community already. It is a centrally located community. The rent is reasonable. The apartment is nice. Some of the activities included: bingo, monthly birthday celebrations, weekly coffee, yoga, chair sitting exercises, work out room, and field trips around the community.

We were not able to go in a visit once the virus came, however the determination of the marketing person really stood out to us. They were very accommodating and very helpful. Our loved ones room looked out across the meadow where he could see the Elk's.

We chose Pioneer House because they were able to meet my fathers needs and he didn't want to be in a nursing home so he is able to have his own apartment here. The one bedroom apartment size he is in is adequate for his needs. The best part about the community so far has been the care he is receiving and the staff members are all very friendly. I would recommend.

Nice views. more small town atmosphere. Can visit through window if on first floor.

It’s a good location for the area. It is a smaller size but I feel it is a nice size. If we had not brought in hospice early out I ‘m not sure it would have worked out for my parents. It is more set up for higher functioning folks. Food is good. Rooms were well designed. Move in process was easy and the marketing person was good. Some of the nurses were less helpful than other support staff. The Covid virus made it hard for everyone.

Augustana offers a lot of activities. The place is really clean. Both the staff and the residents are very friendly.The apartments are a good size, the bedrooms are large and they have a lot of closet space and storage in the unit. Each unit also has their own storage unit in the basement too.

My Dad and I appreciate the great tour given by [name removed], Director of Marketing. Staff is very friendly. The cost is more competitive than other facilities. A plus is their Director of Nursing. The apartment is small. Very few residents who are independent living residents.

This place was nice but very expensive.

While my sister was at the Pines she often said how nice the facility was and that she liked it there very much. As her condition changed, the Pines did not have the extent of care she needed. She needed a memory care home.

Very comfortable feeling here. Does not have dinner meal served in dining room. Meals are extra price in rent.

My mom is settling in here it always seems to be neat and clean. She opted to have 2 meals a day and they are well rounded. The caregivers are average. They try to engage her to join the daily activities. They have a nice front porch with chairs on it. They offer a bus to go on outings and to the grocery store. They will come in monthly to clean and do her linens but will come daily to empty trash and make her bed.

Friendly staff.