Bridge Senior Living

I will give 1 star due to the caring aids, nurses, and non-administrative staff at the Bridges. However, when an extremely dangerous situation occurred resulting in police returning my mom to the Bridges, the administration was [removed] and nontransparent. After several phone calls, a trip to the Warwick police station and obtaining the information from my moms fitbit that she showed had walked 9.6 miles, I was able to get to the bottom of the events. Not only did the staff not investigate the event after she was returned by the police, they had no intention of calling her family to notify us of the situation. In response to my mothers getting lost was a mandatory "wander guard". Which meant every time my mom got close to the door the door would lock. Therefore when she would want to smoke an aide would have to take her out to smoke. But because the Bridges is close to full capacity the aide was unable to stay with her, so she would be left locked out of the facility and wait until someone could let her in. I recently found out that she waited and waited, and during that time went for a walk to the giant! This became a great source of stress, not to mention that the only option was a bracelet that look her independence away. The newness of this facility leads to a lack of policy and procedures. I have since taken my mother out of the Bridges and not one member of the administrative staff has reached out to my family to express any remorse for the situation. Yet, the day after she left $6,325.00 was taken from her account.

Service has declined since under new management. No one is responsible on or off site. Something needs to be done! I have repeatedly tried to contact in house and off site management via emails, phone calls and on site visits....No Response!!!

I have found that this particular facility is understaffed and unable to provide services for my loved one that we arranged.

I would not recommend this facility. We showed up and outside there were cigarette butts all over. It was filthy when we went in and the tables were all sticky and it smelled like urine. We saw the room and it was very tiny and only had one small window so it was practically dark. Everything is an add on price. We did not see any residents while touring and we found the person we spoke with to be unprofessional.

Don't do it. It's all about the show. It looks nice but if your family member needs extra care, they don't want to do nothing. They kept sending her to the hospital and the hospital said my loved one wasn't getting her medication. The facility was responsible for providing her medications and they were not clearly. She suffered a fall (sliding out of her chair) and the staff left her on the floor until the ambulance came to pick her up off the floor and put her back in her chair. The staff had notified us of a few incidents except when she suffered bruised ribs and we were never contacted about this incident. Our loved one told us, not the staff. She had visible bruises. They gave a 30 day notice that she had to leave after this. Half the time she was there, she was in the hospital. If your family member doesn't need much care, it's nice. If they need anymore attention, this is not the place to go.

So far my experience has been terrible, the staff members aren't as good as my previous community, the meals aren't as good and they do not have as many activities. Hoping it gets better.

They overpromised and underdelivered. They sold us a sale pitch. The Sheridan promised a meal and forgot to deliver it to my loved one. This was a very clean community.

I moved my mother into the Bridges about 6 months ago. It's extremely poorly run and they never have enough help. The staff never returns to called to anxious children and they have had several cases of Covid recently. The nurse in charge never returns calls when you are calling to report a sick loved one. She apologizes that she is far to busy to return her calls. Corporate that owns facility doesn't care about anything but their monthly payments.

Very non-responsive to requests, calls and support. Their COVID19 actions were late and subsequently at least a dozen residents were infected along with several staff members. Getting information on our loved one at the facility is non-responsive. They recently were sold and they have BIG issues here. Stay away and if you can, remove your loved one immediately. Very expensive care and you definitely don't get what you pay for!

Mom went to the Terrace after coming off of rehab from a fall. Unfortunately after 3 months, she fell and spent 7 days at Chestnut Hill Hospital. They wound up not treating the fall but the multiple bed sores that had been allowed to increase and get worse while at the Terrace, one so bad it had to be operated on. Overall, the terrace is okay if your love one doesn't need special care.

When I toured The Terrace, it seemed like it had so much to offer, but now that my father lives there, we are terribly disappointed. For whatever reason (understaffing?), the staff do very little to help my father, including ignoring or not noticing an open wound, taking a very long time to respond if he ever has an urgent need and presses his call pendant (response time is supposed to be under 7 minutes- today it was 29 minutes). His apartment is never clean. (If we ask for basic cleaning on the spot: “Housekeeping isn’t in today.”) Getting medical care from visiting doctors, dentist, etc that make house calls is thwarted because The Terrace won’t complete forms they need. Problems remain despite multiple attempts at advocacy. Please find a better place if you are looking!

Absolutely a HORRID place! Don't let the beauty of the place fool you. You do NOT want your parents and loved ones here. They are very short staffed and cannot keep employees. Many, many issues going on at this place. I wouldn't even give them 1/2 a star but this app wouldn't allow me to give them zero.

Beware! Somerby at Sandy Springs no longer employs a RN to be Director of Health. There are only LPN’s in the buildings. Other Somerby’s have an RN on staff. I will be moving my father because of this. When I moved him in I was told there would always be a RN and the nurse that left was terrific. This is a high cost facility and should have an RN.

Memory care floor is awful. If a resident provides a little challenge they ship them over to SLU for evaluation and/ or to medicate them. After spending about 10 days out of 2 months in the facility they still charged us for the entire time, despite the fact that they kept shipping her out and told us we had to hire around the clock care to live with her upon her return. I read other reviews on Facebook saying how they were being charged for up to two months after their loved one passed away. I would strongly urge you to explore other options. They only care about the bottom line.

Very clean and nice, healthcare is good, food is good, very few activities, and executive director has no clue what she is doing and does not return phone calls.

We are very unhappy with the Brookdale. We initially chose this community and they said they needed to evaluate my loved one. That took over 2 weeks and when they finally got back to me, they just send me a message to tell me they had decided not to take her. They did not even call me. We had chosen them because ethe rooms were bigger than other places and decorated nicer but now that I look back, the staff did not have as much interaction as the place she is at now.

I would not send anyone to the Terrace at Chestnut Hill. They changed hands 3 times in the time we were there, and each time it got worse. The staffing is terrible and they are understaffed and have no compassion for their residents. It was just a business, and the bottom line seemed to be the main objective, rather than the care of the residents.

Trying to move our family member out ASAP. Quality of care and staffing has declined dramatically over the last year. Very dissatisfied with management's response to family concerns. Facility had certificate to operate as assisted living facility suspended by state of Mass in February, 2016 for multiple escapes from memory unit, resident narcotic meds stolen and replaced with Tylenol, and other issues. Morale there is abysmal. Very sad, we were very happy when she first moved in.

It is a beautiful place but it can fool with the nice building and the settings. The care in this place especially the resident care is worse calling to get the info about my parents nobody seems to respond or return calls.i wonder if our loved ones are in good hands.