Bridge Senior Living

Don’t know why I waited this long to write this. My husband has been at The Enclave for six months-from the beginning until now there have been nothing but mistakes and less than adequate care, especially since moving to memory care. Have spoken in person and my phone many times to management about problems and was always told it would be taken care of-never was. Three management people at the facility-two have left-one position 2 people left. Inadequate staff, inadequate care. My husband is in final stage of living and I am sooo very sorry I placed him there. Please do not send your love ones there. Showers not given, oral care not given even offering if liquids are not provided. Many many other things just wrong about this place.

The lack of communication at this facility is absolutely ridiculous. There is no one ever available to assist you. You have to wait between 10 to 15 minutes to find someone who works there to let you back onto the elevator to leave. My friend never has anything to drink in her room. They dont help with bathing or care of any kind. They would have to be called numerous times for someone to return a phone call. The nurse named [name removed] has the worse bedside manor I've ever seen. She is clearly burnt out and has no empathy toward the residents in her care. It's absolutely sad the amount you are charging compared to the care you are giving .

Woodbridge Place was not perfect but the staff really loved and cared for my mother and all the residents as if they were their own. These past 4 months have been horrible. Woodbridge has had two Executive Directors since the previous one left early this year and both have been horrible. The staff is working short and our loved ones is not being cared for as they should... showers are not being completed due to the lack of staff, medications are not be giving on time and the rooms are a mess. I walked into the memory care unit and found one care staff on several visits which is unexpectable. Who ever is overseeing this community needs to be fired. Not only that , all the previous managers left because they couldn't sit back and watch what was happening to this place. I will say the previous managers was kind and loving. You used to get a warm and happy feeling when you walked in the door its been awful. I will be moving my loved out of Woodbridge Place next month!

Heritage Place appears to be nice It's all a facsade Cock roach infested rooms.. When updates are made they paint fresh paint over water damaged walls. The young ladys at the desk are super nice but have to put up with so many complaints due to poor choices made by the higher staff Seniors should be respected its not happening here But most importantly the disrespect by the head Administrator to the seniors that live in the facility It's a shame

For a place that has 105-122 capacity, the are not bringing in many new residents. Not many visitors to participate in activities. If you do place your loved one here, you must check on them ALOT!!!! The building is nice, but there were constant problems with the Executive Director regarding issues of communication and accountability. We had to file a complaint with the Center For Aging and the Pa Attorney General's Office. If you look at their Facebook page, it's the same people in every picture. They have potential but based on a family member's stay there, I would never recommend them unless the Terrace was in a family's price range....

Pertaining to monthly payments. Pay by check. Do not allow automatic monthly withdrawals. I don't think they are trustworthy with your loved ones money.

Have your eyes wide open, I feel the community is misleading and their heart is not in the right place. The community does not want to help when you move in. I would not recommend this community to others.

Our brief time with the community was terrible, they did not clean our loved ones room like they were supposed to. They lack organization from the top down so they do have a good system for their residents. There is no consistency so the care services really lack.

I would tell people to stay away. The facility is nice and they have daycare and respite care for residents. My loved one was doing great when moving into respite care, and when I came back to get my loved one they were sitting in a chair with a broken shoulder. I had to take my loved one to the emergency room. My loved one hasn't been back with me, and this was in March. The community was sent a letter, and they never responded. They didn't even bothering to call to check on my loved one.

Please don’t send your loved ones here. They make so many promises and don’t come close to taking proper care of their patients. Meds are given incorrectly, they don’t answer the call button when patients press it for help. Prices are incredibly higher than they quote you before moving in. In the 11 months my parents were there, they went through numerous directors, directors of nursing and caregivers.

They do not follow through on what they tell you they are going to do. They do not follow the care plans and do not notify families about changes. They offer three meals a day. Maintenence people do follow through. The play favorites with the residents that they like.

I asked sales lady if they washed clothes and she said yes.I had to wash moms clothes every week but two out of five months.Front desk man called me a piece of shit service person.Manager and sales lady did not care to talk to you,they just hide in their office when you try and ask for help with clothes that they would not wash.Short ON staff and staff that was rude and only cared to talk about where your payment is.A piece of [profanity removed] place and a big waste of money.See if they even have a clean clothes washer and person to do it before believing a word sales people say.Manager who could care less about your problems.Just wanted your money. SALES LADY WHO LIES FOR A LIVING.

Our mom came here in Feb 2019. She has dementia, but medication has helped her manage her behavior. She walked, talked and danced when she came in February. She was in Personal care, but enjoyed going to dances in Memory care. She started using a walker early April and then she fell later in April. She was first sent to the hospital and then to rehab. That's when we learned she suffered muscle weakness due to lactic acidosis because she laid on her side for a long time. In rehab she walked with a walker, but with someone behind her, as she feared falling again. She came back to personal care at the Terrace in early May, but we all agreed she needed to move to memory care for full care. New mgt took over mid June. Things started to go downhill. Staff not responding to phone calls, concerns, etc. Our mom shared a room, as this was all they had in memory care. Finally in early August she moved into her own room on a different floor. That's when the new floor's aide noticed she had a blister, covered with a band aid. We knew nothing about it. No real explanation given. Our mom became incontinent because she would call for bathroom assistance that didn't come in time. We would find urine drenched clothes in her hamper. Urine stained sheets on her bed. She doesn't even try to walk anymore, just stays in her wheelchair. On [date removed] my sister and I were both visiting. We assisted our mom to the bathroom and saw she had a bedsore. I went to get the nurse in charge and the memory care director. Both said they knew nothing about it. How can that be? Our mom has full care. Someone is bathing her, dressing her, changing depends. We called the new Director that day. When she finally called back she was defensive and rude. I waited until Friday for her to follow-up. She didn't, so I called again. She called back and had no info as to how this happened. Finally Wound Dr came that Monday and said she has a stage 2 bedsore. That blister we saw in August was stage 1. He had to debride the area and gave treatment instructions. This is so not a place to put your parent. Our mom went from walking and dancing, to a fall that left her scared to walk, then a bedsore, dirty linens and weight loss. I would never recommend this place to anyone.

Called a [language removed] by front desk man.Had to wash cloths every week but two out of five months.Manager hides in office for a week when trying to get the help we payed for.Stay away from the low class people who run this place.Where are the police because these people need to be arrested for the abusive language they use while sitting on there [language removed].

Beware of the memory care wing. Use of "pharmaceutical restraints" is a common practice -- happened to our loved one. Caregiving staff is grossly untrained and uncaring -- turnover is constant. Management is most concerned with shirking responsibility, while "contracted" nurse practitioners dole out heavy psychiatric meds to dementia sufferers. This resulted in a fall and injuries for our relative. These people and this company care about profit not people. They paint a pretty picture, but the care is so sub- par. Also have a problem with bed bugs.

Mama is in assisted living and she hates the food there. Another of her complaints is that when she leaves her room and locks her door, she will find it unlocked when she returns. She suspects that night time workers are entertaining boy friends while on the job, because the chatter and laughter outside of her room is sometimes loud. Considering that she pays four grand a month for her room, I guess that she has the right to complain. Her overall health is much improved since living at Somerby, and that is really important. Mama's biggest problem now seems to be forgetting and losing things. It is great having her medicine administered on a timely basis, because of her forgetfulness. She recognizes that her health is better since comming to Somerby, but she doesn't like it there and wants to move out. If she had a bigger apartment, she would likely be happier.

This place should be absolutely shut down !!!! Never and I say never should send anybody in their right mind should ever send a loved one to this treacherous place. she was sent there for Alzheimer’s care they completely numbed to her out!! They had her on Xanax I believe more than one time a day obviously to the point where every time we came she was completely asleep and out of it and completely high almost, and obviously Xanax is one of the most often do use drugs for people to abuse , Xanax is an Anti anxiety drug and causes major memory loss and extreme drowsiness. she was abused by other patients one Stabbed her if a fork when she was unprovoked and another man pushed her down for no reason it it broke her hip and she died a few months after. This place haunts me and like I said should be shut down never send a family member there!!!!!

I would not recommend this facility. I moved my mother into an apartment when they first opened a few years ago. I was told because her care changed and “she needs more care” she couldn’t stay. I wasn’t told why or what they could not provide. Overall the care isn’t great. She doesn’t need to be in a nursing home with that level of care, so it didn’t make sense to me what I was being told. She is now living at another assisted living and is much happier.

Although the facility is beautiful, the day to day goings on appear to be very unsettling. I am very involved with my Mom's care, so I admit I can be a bit "pressing". The nursing staff overall is great, however, I've noticed that staffing always seems to be an issue and it is nearly impossible to get return calls from management. It is very expensive, and continues to gradually increase in price because of what they call "service tiers" meaning that the more care your Mom or Dad requires, the more expensive it is to stay there. My Mom has recently declined, and among dealing with those changes, I was hit with an added charge through MAIL. I'm becoming very disappointed with the overall experience and I am looking into other options for my Mom.

The tour guide never showed up. However, someone there was gracious enough to show me around. Therefore, I was not able to get the necessary information to start the process because she did not show up. Not particularly impressed with the professionalism of that facility. Would my client be treated any differently?? [Removed]