Avamere

My loved one ended up getting out in the middle of the night. The door was unlocked, and the alarm did not sound. She was found 5-6 hours later, but she never recovered from the traumatic experience. The facility was nice and clean. The staff was nice. The food was okay, not great. Up until the time she got out she was doing okay. After her getting out and subsequently declining, it was just a bad experience, and I would not recommend it.

The tour person was awesome and wonderful. It was a grat place. The residents were nice. The distance was too far, and it needed a little updating.

The lady who led our tour at Avamere was just in a hurry. Which I understand happens. But we didn’t like that there was a stove in the room. That was just not a good situation for our loved one.

Compared to the place we ended up choosing, I didn't feel as upbeat about Avamere at Rio Rancho. I can't describe it, it was just a feeling when you walked in. I didn’t feel like they were prepared, and they even admitted that to me. They basically just showed me the rooms, which didn't have any patios.

The weakest thing is the food and they are trying to work on it. Management is trying to improve things and I think they will get better.

I would recommend always being cautious on what is going on there and to make a lot of notes about the community. Avamere could be better at communication with residents and families. There is a lot of turnover of medical techs in this community. The food isn't great.

[Name removed] was welcoming, professional, knowledgeable and thorough in learning about my mother, touring the facility and answering my questions. Recent issues around staffing and employee satisfaction makes me unlikely to pursue this option at this time.

Avamere South Hill does not have good facilities for people with Alzheimer's. As more assistance is needed the costs keep going up. My father with Alzheimer's is here and I will move him again soon. They cannot handle people who need extra care. They don't have the staffing.

We thought that the property while somewhat dated was clean. Staff was friendly.

I went on a tour here and we had an appointment and that lady didn't show up. So they had some nice gal give us a tour. She answered all of my questions. There was only 1 elevator for a 3 story building. When we went down this one hallway there was an overwhelming smell of urine and It just wasn't a good fit for my sister.

I was going to tour Brookdale while looking for options for my mother’s respite care. I corresponded a great deal with the staff and the director over phone and email, and I just decided that I didn’t feel comfortable placing my mother there. It didn’t feel like a good fit.

My husband is in this community and we were not very happy with the care. We talked with staff and they are caring and helpful, but they were not able to assist with one of his needs. The community is very clean and we have been happy with the menu and the variety. They do offer a lot of activities that are offered to the residents. We would recommend that family know the care that is offered.

My mother has recently moved into this community and I cant say to much other than I was not aware of how expensive everything was truly going to be. The price I had initially gotten from the staff was not the deal when I received our bill for the last month. It was almost three times the price they quoted us and I am not happy about it.

I did not tour this Brookdale because my loved ones that are firefighters in this area advised me not to. They said that when a resident falls and calls for help, the staff don't go check on them, they just call the fire department and a lot of times the residents just need help getting up. It defiantly did not sound like a place I would want to put my Mother in.

The Brookdale Cheyenne is alright for someone who doesn't need the same level of care as my loved one. I feel like they lack in communication, especially when it comes to medications. I feel like my loved one does not get the one on one attention I would like.

Rather dark lobby and dining room. Building doesn't appear to be really well maintained. Price equal to most other places we've seen. Location good - near medical center.

very nice place

Great location, near doctors and hospital. Rooms were small. Liked their philosophy on senior's worth, capabilities and need for independence. Had all the necessary amenities. Staff and Bob were very nice. Facility needed some updating.

Placed as advised, by Aspen Ridge personnel. Level 3, Assisted Living. !. She has dementia. Had "her" normal behavior pattern. Able to function when multiply people around her. When in her room, she was totally non-functional; verbally abusive, not orientated to place and time. Repeated phone calls to her home number, from front desk ! 2. Didn't get meds. as prescribed. Apparently, no one on her floor was authorized to give meds. Person attending her, either wasn't told /didn't ask about meds. Called me, in the Willamette Valley. to come and stay with her to try and calm her! Resulted in a hospital stay! 3. When released from hospital, finally took her Doctor's and Family's advise - admitted to Memory Care !

They could serve healthier food to the residents. They could also have a larger staff to service during meal times. Just know that people that are there are usually older, grumpy, and can have bad days and the staff should be aware of that.