Avamere

It's been really good, they are pretty much Johnny on the spot when she calls. They even give me a call when things happen. The food I would give a four, most of the time she likes it. They could try a little harder to engage the residents in the activities, maybe a buddy system of some kind. It was less expensive than some of the others we looked at and yet it was inviting. She often eats alone because the people who are assigned at her table often don't show up and I don't like that she eats alone.

They looked good, but they didn't have any openings so we didn't think too hard about that one. I think they had a more limited menu and my mom was super picky about her food and had dietary issues, so that would have been a problem.

My mom was in the Alzheimer's unit there. My mom was lucky; she was always happy and got good care. They have assisted living there too which we thought about for my sister but I heard some remarks and my sister knew some people there who said it's a lot like high school sometimes. A lot of patients or residents have little groups and some of of them are not so friendly. The memory care was good for my mom but we didn't think the assisted living would be the right place for my sister.

My mother just got out of here. She was there for rehab for about 4 weeks. The care was very good. That's a very nice facility. They do have activities. It's more like a skilled nursing/rehab facility so it's not a place you would stay in long term. It's more a place that you would be in for 1-3 weeks so they don't have bus trips or things like that. They bring in activities like once they had a guy making sushi in the lobby and the residents could go check out what he was doing. I think about once a week they did something.

Medicaid receptive and will transfer to WA w/out problem, if necessary. The employees are really nice.

visited, looks nice and clean. Also on the expensive side. Good location.

Larger community 3 floors, 2 bedroom very nice, seemed to have a hotel feel and would they get lost trying to find room? some with balconies. Residents seemed ok, mens club! drink beer, talk sports etc. happy hour every friday afternoon drinks and entertainment. Larger woman to man ratio, 6 couples? This is right off West Union Rd.

Very good candidate. Nice property and community. Unique with the choice of lovely cottages.

Pleasent. Nothing stood out as super great or bad. Very nice room. Ave view. Tour guide very nice. Memory care was very good.

Nice.

Beautiful facility. Love the dining room. Prices for the room are reasonable. I liked the Director and the nurse. Would like to know how long the nurse has been with Sandia Springs and what happens if and when she leaves. Very hard for me or my daughter to get to in a hurry. Very far for my daughter to visit her.

We had a lot of trouble with the admin in the beginning, but the admin changed so this is hard for me to answer fairly. We have found the caregivers and med techs to be very friendly and helpful. We ended up hiring a personal caregiver weekdays for my dad. Their pendant system does not give the location of the resident so the nurses couldn't always find my dad. He has fallen in the hallway, and no one came. Also, he has had to wait for transport back to his room for a long time because the caregivers couldn't find him. This is a problem and safety issue! we had trouble getting the cost of services when we were trying to make level of care decisions. I've eaten there and I liked the food, variety and hours of service. I get a lot of texts from Avemere about special activities going on during the week. My parents have said that they wish there were more activities nights and weekends. This is hard for me to answer because I don't know. I think they are priced competitively.

They need to improve their level of communication with both their clients and the clients guardians. Initial impression would be a five out a five, the rooms are great, they would also be a five out of five. We were able eat with our loved one before COVID and the food was great, there was a lot of choices and variety. Hwoever, during COVID they had to eat in their rooms so the quality and variety has dropped tremendously.

They need more aides and long term resident more activities for memory , excersis and things to do for not to get board. Update paint , re do resident room bathrooms. Staff less talkie talkie unless it is resident related to next shift. Phone needs to work for the whole building portable only works in halway usually. Answer call light in a timely manner, rotate breaks dont talk all at once be more viable on floor pass meals out so they are still hot

I toured here when looking for a community for my parents. I really liked the marketing person, she was very helpful, but the facility was a little older and needed to be updated. I thought maybe there was a little bit of confusion in getting around the place because of multiple elevators. But it has some beautiful grounds that I think are very nice. They don’t offer memory care under the same roof, but it is across the road. So if one of my parents had to move, they would have to move across the street and that wasn’t ideal.

We toured this community for care. The staff did not impress us. This community did not have the environment that we wanted. The community seemed to be nice but needed some small improvements. They had activities for the residents who may have wanted to participate. We would suggest that families tour this community for the care of a loved one.

I really hope that it could be possible that they made a specific area for smoking. At any entrance family and loved ones always have to pass by so much smoke and it's making my loved one sick. At the beginning of my loved ones stay no one greeted us or even gave us a welcome packet that explained rules, meal times, and other information we would have like to have received. The carpets are stained and need a good cleaning and in some floors like the 3rd floor by the elevator it always smell like urine. The staff is friendly and the meals are good that is the positive side to the community.

Brookdale South Hill offers activities at the community however my parents have not participated in them. The experience with the nursing staff has been a bit iffy since my parents are fairly independent and do not require some of the services offered. I quickly found out that the staff are quick to add charges but not quick to remove the charge when services aren't rendered such as medication management. We actually have a pill machine for my mother but on occasion she may need pain meds. This is not something that is consistent yet they have charged for the services even when not being utilized. My parents like the food even though they do not offer diverse options in my opinion. I would recommend the place but also suggest to stay involved in the care portion just to make sure things are in order.

Still unhappy with original placement, in Aspen Ridge Retirement community, Staffing level and competence level not able to care for and handle a moderate to severe Dementia patient. Now have her in Memory Care, and she is adjusting.

I would tell others about this place. And my over all rating of it right now would be a 4. And it has friendly services.