AgingCare 2

We were VERY disappointed. They insisted that they knew their caregivers so well and so would match us with someone who fit our needs for my grandmother. Instead, they sent someone who had never worked for them before. she was very nice but completely unqualified for the job- she might be a fit for someone else, but her low energy and passive nature (though very sweet) was not a fit at all. Mostly we were just very distressed that we had been "sold" on this on the idea that they knew their caregivers so well and so would be able to find us someone who met our needs...and it seems like they didn't even try. She did not meet the criteria that we so carefully provided at all. We stopped service after 2 days.

We had to discontinue the services with this agency. They just could not send the right type of caregiver to help out with my sister.The first person they sent was too small in build to help transport my sister than the second one was not licensed to go caregiver work. So here I am paying for this service for them to provide care and I am doing all the work.

This review is regarding the owner, [Removed]. My family employs several of her staff. I had specific concerns and wrote [Removed]. She NEVER bothered to respond. I find this very rude and unprofessional.

Poor services, unable to contact them when an emergency this weekend April 30, 2016. I contacted them on behalf of my sister and her husband under whose care they were. One of the aide yelled and screamed at the patient so loud I was scared hearing her, I happened to be on the phone with my sister at that time. The voice message is of no use, there is no "Tone" to leave a message, and the voice mail saying a coordinator's phone # is unclear.

Overall house was not as clean as could have been. Did not like the fact that three people were in the same room. Also one staff member, didn’t get the name, she did not speak to me at all was not a friendly person to work in a place of that nature.

Poor services, and they will not give me money back for services unrendered. I paid for 6 visits and they came once. They say on the brochure that they do a lot, but when you ask the nurse to get off her ass, quit texting, and do some of the thinks they supposedly offer, you get a call from the nurse's manager saying that they don't do those things. I'm not going to argue with people that are supposed to be there to help. My wife and I were seeking help because I can't take care of her all by myself. I'm already frustrated. I don't need the extra frustration from Heart to Home Health Care not providing the care FOR HER that they guarantee. We made a list. The nurse didn't look at it- yes, we showed it to her. And then she complains when we ask her to do things on that list instead of sitting on the couch staring at her phone. I don't need the extra frustration that Heart 2 Home Health Care offers. I work full time and don't have time to fight in order to get the services needed.

I have had a great experience with CENC Care LLC. Their team is professional, compassionate, and truly dedicated to providing quality care. From the very beginning, they were attentive to my needs and ensured that I received personalized support. The caregivers are not only skilled but also genuinely kind and patient, making a real difference in my daily life. Communication with the staff has been smooth, and they are always responsive and willing to accommodate any concerns or changes. If you’re looking for reliable and compassionate home care services, I highly recommend CENC Care LLC. They go above and beyond to ensure comfort and well-being.

IF we could give a 0 we would. The worst co wouldn't recommend to anyone. Everything the aides slept thru the night my aunt fell no report of it had to take her to a he hosp. Overcharged need I go on. You should take this co off your roster

At first the manager was so eager and assuring. I specifically requested the same 1-2 people at all times. I stated I had cameras. I was very clear on expectations. We not only had a different person every visit but I was never notified each time and had to figure it out on my own. The employees were leaving during the shift (and still getting paid for their time). Buying cigarettes for my grandma who no longer smokes. Money is missing out of her piggy bank. The list goes on for a two week period before I abruptly demanded service stop. The manager apologized profusely and stated changes were made within the company she had no control over and although I can understand companies make changes, the changes they should be making should include the people they’re hiring to represent them. I will NEVER recommend Home Instead and will ALWAYS share this terrifying experience with others.

Avoid this agency at all costs. After discovering that my mother’s soiled bedding was left unchanged during the entire four hours an aide was supposedly "providing care," I called the home office manager to demand an explanation. Instead of addressing the issue, they doubled down on gaslighting me, insinuating that I and My Mother was lying and that my mother had soiled the bed after the aide left. Let me clarify: I called them at 4:15 PM today; the aide had left at 4:00 PM, and the bedding was already soiled before the aide even arrived per my mom. During the 3 way call the office manager placed me on with the aide, the aide insisted that she had checked and changed the bedding. But when I mentioned the fact that cameras are present in the home the aide story suddenly shifted to, “Oh, well, I changed the bed pad on top of the bedding.” and told me my mother must of urinated on the bed after she left. Right she somehow urinated on the bedding that had a clean pad on top of it.

The CEO and team in Lexington Ky have not been good to my family at all. Services promised was not kept. A lot of no shows which put my family in a hard place, I do not recommend that you use them for you love one's.

They said they wasn't going to hire me cause i didn't want to go to someone that has demanita so they won't hire me cause of that. I don't have experience in dealing with demamnita but they don't care cause you have to have experience

We hired Cornerstone Caregiving to provide 24 hour care for our father, who has advanced dementia. Under their "care", my father fell multiple times and broke seven ribs. For the first fall, the caregiver on duty left him unattended. For the next falls, the caregiver was sleeping on his shift, my father wandered around while the caregiver slept, and my father then fell. The caregiver woke up, put my father in his bed, and the caregiver went back to sleep. An hour later, my father was up and fell again. A caregiver at Cornerstone tied my father to his wheelchair with a bedsheet so that my father could not stand up. Many of the caregivers did not feed my dad and did not provide him with drinks. Multiple caregivers slept during their shifts, including daytime shifts, and left my father sitting in a wheelchair, slumped over. We contacted the Director of Operations multiple times, and despite his assurances, all of the issues continued. We terminated their contract.

Worked here temporarily and the boss let her employees do whatever they wanted. One of [name removed] employees smokes pot with the residents. She lets her favorite employee leave residents alone in the house while she shops. And the employee even threatens the residents by saying “I’m gonna beat the **** out of you.” Left her resident outside and locked the doors. I do not recommend this place to ANYONE. Food is enough for a small child. And thrown together in a crockpot. They are not allowed to have more than 2 snacks. Not allowed to control their own money. If you want someplace to take care of your loved ones the right way. This place is not it

if you share the same goals and vision, she can give you tips on how to transfer all assets, cash, property, jewelry and defraud her siblings, banks, city hall in the Philippines. you're welcome

The Aides are Superb! Had to terminate contract after 4 months due to owner scheduling multiple Aides in the same day for my loved one who has Dementia, even after multiple discussions of being told not to. Common sense would tell one not to do that with Dementia patients who need consistency. While I commend the owner for wanting to start a business, she lacks the organizational skills, common sense, and ability to follow direction. Truly feel bad for the Aides who lost out on work due to the owners dereliction of duty and unwillingness to follow basic instruction.

My mother-in-law broke her hip and once home we reached out for assistance with bathing. The response was prompt but unfortunately were informed their service did not meet our needs and could not be provided.

Unfortunately my dad passed away shortly after we started with a homemade plan. We were not with them for very long, but I was not very happy with my dad's experience with that company. My dad had a terrible experience with the first caregiver they placed him with then the second caregiver was very unreliable and then after all of that, they did not do what they were supposed to, so we were never reimbursed for the care that he paid for, and at the time I didn't follow up because I was just so exhausted with everything we had just been through. I should've added that he had long-term care insurance and that was the reimbursement that we were expecting. They never filed what they needed to on their end for the long-term care reimbursement.

eware this company. They took on my care despite not having anyone in my area to actually care for me. The person that they gave my information to called me and promised me they'd be here and now they're ghosting me either ignoring my calls not replying to my texts and they're not replying to the company either and I need help right now and they're saying that they have no one available. Why would they take on my care if they had no one in my area to care for me? They should have said something before they promised me they'd have someone out here. The person who is supposed to care for me is very unprofessional to ignore the person that you're supposed to be caring for I don't want to hear any excuses this is inexcusable I am bed bound disabled and unable to care for myself and I have no one to do it for me that's why we hire people like you

Nobody showed up for the first day they were hired to care for my father. I texted the representative, no answer. Called the office number, the lady said they had nobody to work the shift....but they never called, texted, or emailed me to let me know! Plus, she asked about days next week they were supposed to come here on, and they somehow got the hours all mixed up. I would recommend staying far away from this "company"!