AgingCare 2

I was steered away from a facility, and that facility is now where he is, for the same cost as my 5 days a week for 6 hours per day. He is thriving at the new facility. These people are people too. They call in sick to work, more than you would think. Be ready with a daily schedule written out with your instructions, or they won't do anything.

I was thankful that I could get in home help for my husband on short notice, however I was disappointed with the lack of professionalism. The two caretakers did not take any initiative and had to be told what to do every step of the way. I did not have the impression that they were well trained or trained at all. I used the services of Advantage for two days only.

Originally I had made arrangements for them to come check in on my mother few days a week for a short period of time on those days… Maybe as much as an hour. ( this was suggested by the coordinator) thought this is great.. Knowing my mother and how she is this would work. Within a week of this agreement I was informed that because of how things had changed with there other clients this would no longer work, and I would have to agree to a minimum of 2 4hr days. Wasn’t long when this started not to work! My mother started not answering the door! And telling the caregiver to leave! But this wasn’t communicated! After this incident more things happened! Call if you would like the details! As of this week I asked them to no longer bill me for services that are not being given! [removed]

It's difficult because every family and situation is different. It's a difficult situation to ask strangers into your home and be involved in one's life on a personal level for a short period of time which was our situation. I guess it becomes easier if the same care givers are assigned but our biggest problem was they sent too many different card givers each week. [name removed] finally asked them to not send so many new care givers each week as we would have to retrain them on what to do or not do each time. It seems their business is always short staffed which is why they had to schedule so many new people each week. Too many different caregivers required because we needed a care giver everyday for two different 3 hour shifts morning and evening. This created a staffing problem because they didn't have enough personnel to easily provide the same care givers each day.

Our experience has started out well, but over the last few months it has been a struggle to find a consistent/permanent care giver for my Father-in-law, which was requested. Multiple time we were told this is going to be your permanent care giver and then it wouldn't workout for us or the person assigned. My Father-in-law was against it from the start so that was also difficult I'm sure for him too. Overall, communication with the staff and managers has been great except for a couple of times.

Out of the 3 Caregivers assigned over a short period, only one seemed to be professional and really engaged and involved with the patient. 2 were just high paid sitters. Positive: Griswold was able to assign someone quickly Negative: Overpriced for the level of service provided

They could increase staff and serve better quality of food. Almost every day of the week was tough pork. Short staffed, really really bad food, Had to ask to be showered. I never even had a sponge bath until i asked. I was there for a long time without getting cleaned. Night staff didn't want to change you unless it was on their scheduled stop. I didn't like using plastic gork snd knife.

Cooperative Homecate has an excellent concept. They seem skilled at what theyAre do. The only issue that interfered with my use of this business is that they appear understaffed with nurses. My plan requires my husband to have three NURSING visits per week. Though it was off to a great start, my husband’s nursing visit went down to two per week. Since that is less than the doctor ordered, I do not get funded for less than 3 visits per week. I then have to pay $[removed] per week out of my own pocket. Example, for August I only got one 3-day visit. I owe you all out of my pocket for 3 weeks of twice a week visits! can other days per week be added to make up days or do you have a shortage? His needs are not met with 2 day per week and the company WILL NOT PAY YOU! Do you have a better plan or can you get nurses to cover? I cannot afford August type of paying out of pocket for 6 nursing visits.

The caregiver came to my parent's home three times a week for approximately four hours each time. This process lasted for three weeks. After this time, my parents and I decided to go in another direction for care.

Mom was showered and her hair was washed consistently. The quality of care rating is due to my mother needing more assistance with eating. She lost 10 additional pounds from January to June. My mother's condition declined during the caregivers time with us. Adjustments were not made to increase attentiveness and assistance with meals. Physical and brain exercises were not consistent. My father lives in the home and did not emphasize the need with the caregiver. When I said something during a visit, an attempt was made. No records were shared to show exercises were being done. The lady was very friendly and tried to engage my mom in conversation. But my greatest concern was that she did not adjust her care as momma got worse. EATING is important. They need to make sure all staff are trained in how to adjust care for dementia patients.

Fast employees, but there is turnover though.

We've been with this agency for several months, and have been pleased with the attentiveness of management when we reach out with concerns. Most of the caregivers sent to care for our dad have been great, althiugh one or two have had problems in the area of punctuality (sometimes showing up late to shift and occasionally leaving early), and communication - we've had one no-show w no replacement sent. However, most have been friendly and helpful, and done what we've asked.

It wasn't a great fit. The people were nice but the turnover was high. My parents location played a big part.. if you don't live in an ideal area help will be hard to find.

I would tell others looking into Kennedy Companion Care that they should know that physical rehab is not the same level of care as nursing home. I would recommend their services, but the family should show a lot of interest and facetime.

In my opinion the review should be based on each individual that provided the services. Also the individuals should meet all the required federal, state and health regulations. One of the workers that took care of my sister had extremely long nails. The regulation states that nails should be short.

Families need to have a good list of what is needed when they look for care. Make sure they get all their questions answered if they can do these things by the agency before hiring. Things like driving the patient around is important to inquire about. Some will only take them so far. Cornerstone is one of them, I found out after the fact. Cornerstone has some nice people at the agency and caregivers. However, the communication needs to be a little better.

What we think Caring Senior Service Waco could maybe improve on would be - some training For the girls that don't Have any home health care experience, To help the person around better

We used Right at Home St. Charles Southern for home care services for my loved one. They were terrible about scheduling for 24 hour care. Sometimes my brother and his fiancé had to fill in last minute because the caregivers would cancel the day of. The caregivers were not appropriate for my loved one as she needed to be lifted. Even when we got them a lift, they didn't know how to use it. I found a few of them to be lazy....just sitting on their phones. A few times I found my loved one had not been changed or given her medicine etc.. before the next caretaker came in. I had one caretaker removed because she had a back issue and couldn't move my loved one from her wheelchair to a chair. I got a lot of complaints about having to do this. The agency knew what they were dealing with before they took my loved one on. Also, a lot of times they never filled the full 24 hour schedule. I would not recommend them for reliable 24 hour care OR for taking someone who is wheelchair bound. If you want a hired companion for someone who is still able to move around...maybe. As soon as I could get a reliable private caretaker, I was out. All in all, I found it to be incredibly expensive.

The administrative staff were good but we did have a lot of call offs last minute and we had to find people to fill in. This happened about every other week. We had some caregivers who were really good and then ones who were not so good. We did get a notice that they were having a hard time finding caregivers which is something that I think people ought to know.