AgingCare 2

We have been using SYNERGY for about 8-10 weeks now, and the caregivers themselves have all been very good, professional people. However, I am concerned with communication with this company. One of our caregivers called in ill, and we were assured that there would be a replacement. However, the replacement never showed up, and only when we contacted the company, did they tell us that the replacement also called in sick. We have also had a few changes in caregivers, and I hope the newest one will stay on for a while. Anytime we get a new caregiver, I do have to spend a considerable amount of time acclimating them to my loved one's needs, so it isn't very time effective to continuously train new people.

We are no longer using Synergy HomeCare at this time. It was a little pricey and there were some snags along the way. They provided companionship for my mom but they often left the house a mess. There was one time a caregiver left the house before the next caregiver arrived to take over the shift. Another time my mom needed assistance and the care giver was sleeping. We know that mom can be forgetful and sometimes mix up the time frames but we always tried to verify that the events that happened were, in fact, true. We had a recommendation from someone who had used Synergy HomeCare in the past and it was a struggle to get mom to have any assistance at all. We are just using part time help now.

My dad ended up not using this company in the end decision because they did not have everything my mother would have needed like the physical therapy. The staff where very helpful and understanding with my family and I. Overall it was not there care that was the problem it was the lack of options they had available.

The person that came out to the house was great. They anticipated a lot of my questions and concerns. They were organized and seemed very knowledgeable. I have a concern about one of the owners so I did not think this service would work for us.

I am happy so far with the care that this company has provided my mother. The caregivers have been on time to our appointments and have provided great quality of care for her. I would defiantly recommend this place to anyone interested in a home health care company.

The caregiver that came out to the house was wonderful. She helped with the cooking, shopping and was a companion. She was sweet worked very hard and went above and beyond. We did have some issues with the manager as we they did not explain everything about how you have to agree to a minimum of a month of service. I felt they went around me and had dad sign the contract. We did have an issue with getting out of the contract even though we advised them they were not getting the care they needed. Dad did not like speaking to the manager [Removed]. I would suggest asking a lot of questions when looking into this care service.

The staff here was very nice and super accommodating. They answered all of my questions that we had. They just did not provide what I was looking for, for mom.

They have been good. If there was someone who needed more assistance, they would have to hire some more workers. I'm not sure how many people they have in their registry to pull from. We like the people we have now, but it did take some time to find a good fit.

After having home care for my mother in NC I was a bit disappointed here in SC. I've since been informed that the laws are more lax in SC as far as wearing gloves and such. Right @ Home has been lacking in communication. Caregivers have been very nice but move on quickly, so consistency is poor. Most importantly the caregivers are great.

Hello, I was able to briefly work with Synergy Home Care of Milwaukee County to find someone who could help my mother with some personal hygiene care during the week. My mother fell into a gray area of needed care because she can care for herself in most ways but in other areas, such as showering or cooking meals, she needs assistance. We met with Synergy to go over what we desired in an in-home care worker. My mother desired a worker that was more her age who could relate to my mom more. The first person they recommended was very young but very nice, and my mom liked her, but after the first week, she quit Synergy unexpectedly. Synergy quickly set up another in-home care worker but the second worker was also very young. Again, the worker was very nice and very helpful, but didn't relate to my mom as much as we would have liked. We eventually moved on with another company because of this. I can only speak on our experience but I would suggest that Synergy Home Care might want to hire more workers that can better relate to the person they are caring for. This will help the patient feel more connected to the person that is helping and reduce any uneasiness. Synergy Home Care as a whole was very nice, they just didn't match up an employee to my moms needs as well as they could have.

CNA was requested for facility, was provided immediately. Overall satisfied with the services and staff. Would recommended.

[name removed]was great. Worked with my husband on times in the morning to come over and there every evening on time. Did whatever my husband asked that he needed and was very nice and helpful at all times. We like her a lot!

I liked that they would provide a replacement if the caregiver scheduled had to miss. A few times, there were no- shows, so perhaps screen caregivers better. On the whole, caregivers were responsive to my dads needs, and communicative with us as well. Administrative staff was very responsive

Mom enjoyed the first lady assigned but after she left, then next person made her feel that she didn't need their service. So she fired them. So, I got their services reestablished with the assistance of their Administrative Staff. But in the end, a young lady came for approximately three hours but stay on her cell phone the entire time she was there. So, that ended mom's interest in in-home assistance. I would recommend this company again even though I never got a chance to meet the lady that stayed on her cellphone during her entire visit with my mom. I would like to have heard her side of the story.

Home Matters is a nationwide company so we had a “local office” and when I say local, I use it loosely. Scheduling was over 200 miles from our house which explain why the 1st aide quit (after showing her around & paying a premium for less than a two hour shift - most companies don’t charge for meet & greet). The 2nd aide was absolutely amazing! My mom came out of her shell & we saw her improving. That absolutely amazing human got promoted so we lost her too. Then the 3rd aide never did this type of work before so i had to be there to show her around but she was very good! Unfortunately, each new aide except #2 just made more work for me than it saved. I found out later that our favorite aide turned down the promotion but Home Matters never offered us her services!! We would still be with Home Matters today if we could get the 2nd aide back!! One thing I didn’t care for was their obsession w filling shifts. Our fav aide lost a family member but they expected her to work. Life happens.

They were wonderfully reliable, came quickly to help us. Our helpers seemed well trained and experienced. A professional company. Just that one thing happened...I wish I would have thought to lock up medications and I would advise people to do that with anyone coming into the home.

Then mom passed a way. It seemed like they were just becoming organized. The first care giver was a disgrace from her torn jeans to not at all being prepared for an 8 hour stay. Afterwards there were 3 that were more compatible with mom, one with experience and came prepared. The other two were young with no public experience in caregiving but had personal experience that was valuable. They were comparable with mom, and were properly attentive. However, I was doubtful they were capable of handling dire situations dealing with hospice type care which is what mom was on. We assessed 3 by phone with 2 being interviewed at our home.

I was steered away from a facility, and that facility is now where he is, for the same cost as my 5 days a week for 6 hours per day. He is thriving at the new facility. These people are people too. They call in sick to work, more than you would think. Be ready with a daily schedule written out with your instructions, or they won't do anything.

I was thankful that I could get in home help for my husband on short notice, however I was disappointed with the lack of professionalism. The two caretakers did not take any initiative and had to be told what to do every step of the way. I did not have the impression that they were well trained or trained at all. I used the services of Advantage for two days only.

Originally I had made arrangements for them to come check in on my mother few days a week for a short period of time on those days… Maybe as much as an hour. ( this was suggested by the coordinator) thought this is great.. Knowing my mother and how she is this would work. Within a week of this agreement I was informed that because of how things had changed with there other clients this would no longer work, and I would have to agree to a minimum of 2 4hr days. Wasn’t long when this started not to work! My mother started not answering the door! And telling the caregiver to leave! But this wasn’t communicated! After this incident more things happened! Call if you would like the details! As of this week I asked them to no longer bill me for services that are not being given! [removed]