Viva Senior Living

Very friendly. Over the past year had a floor from the sprinkler that caused quite a mess overall very pleased. The front desk has 1 employee that is outstanding and extremely helpful. I am still questioning some of this. Hearing some stories from my dad about some uncomfortable situations. No complaints about the meals and dining except when shut down due to outbreak of Covid or norovirus. It sounds like activities are well planned but my dad does not participate in most of them. Hard stop compare but there was a price increase last year and there is another one coming. I know everything is going up so not overly concerned

Staff is very caring. Both the director, [name removed] and resident care director, [name removed] are RNs who have specialized in dementia and memory care. The activity director spot had been vacant since we started there. She just started [date removed] and appears to be doing well

The only reason the overall score was 4, is that getting paperwork for long-term insurance has not always been submitted in a timely manner. We have always had great communication with the staff and they have been attentive to mom's needs and well-being.

The activities person was exceptional with my Mom. Another person in the kitchen helped Mom a lot with bathing. They were very short on help, which caused issues. Mom went on hospice last year and that helped a lot. You get what you pay for I guess. We could not afford some of the other facilities.

We have enjoyed the community so far and feel the staff there has treated my mom well.

I would recommend your facility. The only negative I have in mind is that there was a period with a lot of turnover. Too many employees were living in the same period for whatever reason.

They have lots of staff turnover. When a patient leaves for hospitalization it is very hard to be re-admitted. They need to better accommodate wheelchair patients in activities. As to food, they show videos and movies during meals given in the upstairs dining room which is very noisy and distracting.

Placing my father was easy. The staff are wonderful and seem to really care about the residents. All his needs are met and if there are any issues, they are quick to respond. The rooms very in size and are furnished with the appropriate furniture. They offer many different options for meals and activities. The neighborhood and town of Baldwinsville is very nice and provides a safe atmosphere. I highly recommend park terrace.

As of right now Mom is doing well there. The transitions was difficult but she has adjusted. Her medical needs are being met to the best of my knowledge and she has friends there too.

Not as much activities to keep patients occupied but friendly staff and very good meal plans, very reasonably priced. I would recommend.

We live near the community which helps us. We picked this based on availability, convenient location, and friendly greetings

The staff are very accommodating and helpful. It's easy to contact the staff, when needed. I would recommend the facility to others, but always encourage a visit for final determination.

Located in a easy to access area for my family. Seems to be well ran with caring people.

The front desk lady is AMAZING. The administration is good but has some response issues. The staffing problem is no different than most other jobs in America. Also, most aides are Personal Care Assistants and don't have CNA training, so perhaps the job is not what they expected. Overall, seriously, I am very pleased that your company advised me of them because very few people here ever knew they existed. Also, my loved one is thriving there and that is all I ever wanted.

Our family had an in person tour with Woodland Creek Transitional Assisted Living community and it was nice but it reminded me too much like a nursing home and didn't want that for my mom. I wanted more of an apartment feel.

My mother is currently a resident at Wilson Manor and everything about her experience at this facility has been very good so far. The friendliness and activities are great. The cleanliness, staff and care services are very good. My mother is happy at Wilson Manor. She seems content and I think that the staff does a good job. I would recommend this facility to family and friends.

For my Woodland Creek tour: The facility is beautiful and the staff was very nice and very helpful. However, I saw too many people congregating around the nurses station just hanging out for my comfort level. That said, this might have been my second choice if the first didn't work out.

Just that the place that is now Celebration Villa of York was horrible but maybe they are better since name change & I know I had something to do with top 3 people working there getting fired .. just to check places out & visit them before putting your loved ones anywhere.

Overall I would recommend Viva Senior Living. It's a good value for the price. Would like a little more attentiveness and understanding from medical providers such as doctors or physicians assistants on staff.

The Retreat at Easley is a good place for family members to be, and I would recommend it. I like that they allow the residents to plant their own flowers, etc. I would like to see them improve on medication management.