Viva Senior Living

Our family had an in person tour with Park Terrace at Radisson and we loved it. The community was very clean, the dining area was not cafeteria styled .The staff we met with were very helpful. They had a memory care unit on campus. The apartments were more modernized, but there were no openings or this community would of been our first choice.

My Aunt was very happy at Seneca Lake Terrace. Overall they did a great job taking care of her. We did have to remind them a few times to clean up the room better but overall a clean environment. The furniture and furnishings could use an upgrade (at that time 2021) however, the care was the most important and they did a great job. I would recommend Seneca Lake Terrace.

I gave it a 4 overall because of the lack of staffing, it is affecting the quality of care. The facility is clean and the staff are friendly. The rooms are very nice as well. They do have plenty of activities but she is not participating in anything yet. I would recommend Viva Senior Living at Harrisburg.

If your loved one can somewhat manage themselves, then Commonwealth would be an okay place to be. My loved one is not getting the interaction that we expected and needs more nudging. They get her out for meals but not much else, and that has been detrimental to her. There's also not a lot of space in the shared rooms for two people.

Getting something done takes some repeat requests, whether it's general things or care-related things. I think it's just a breakdown in communication somewhere. My loved one isn't thrilled with the food and thinks it's kind of bland, although I understand why it's prepared that way for the population they're serving it to. I do really like the staff. Everybody I 've met seems to be very friendly.

The staff is great. Hard to get some of them to return calls and emails. It's small so the staff knows all the residents by name. I would highly recommend it. They are very friendly. The one staff member in charge of the doctors visits and all things medical is not great about keeping you informed or returning calls. Everyone else is pretty awesome

I would highly recommend. We are really happy with this community. The staff communication is fairly well but hard to find who you need to talk to at times.

This is a great place for my loved one to go to. They are very friendly and accommodating, and the staff keep a great eye on my loved one without my loved one knowing. The staff communication is pretty good with the family. There is an aide shortage here like other communities in the area. There are three meals a day served a day and there are choices for them to choose from. It feels like going to a restaurant to eat meals.

We've had our challenges getting my loved one settled. Initially we had issues with getting medications administered properly, which is very important. I know they've had staffing issues, as do a lot of companies these days. But we haven't had a warm and fuzzy feeling about the staff and quality of care. Paying this much, I expected better quality and service. The facility itself is very nice and is kept clean, which appealed to us originally. I think the food is good quality, although they could tailor their food choices more to the age group they're serving and offer more variety. And I would just like to see improvement in staffing and care.

The first point of contact is a lady name [name removed]. She does an outstanding job. You can go to her, even though she's in sales, with any questions, comments, or concerns at any time, and she's always available. A lot of the care staff are really fantastic. There are a few here and there we try to avoid, but I would say the care is above average for assisted living. And the facility is very nice and homey. They do a great job at making spaces look like your home. And even the cooking staff are always trying to accommodate.

We recently placed my sister in this facility, but overall we are satisfied with it so far. Upon admission they knew she would be needing physical therapy set up and they're on top of it and have that in the works. She is on the memory care unit and I haven't gotten a lot of feedback from her yet. But when I went to pick her up for an appointment the other day, she was sitting at a table with other residents and was smiling as they were talking. It was nice to see her out with others and content. The staff is very friendly. They seem to handle issues pretty quickly. They are very considerate of the residents and always seem very nice. The atmosphere is good and residents seem very content. I haven't had much experience with the meals, but they do give snacks which my sister enjoys. I would recommend this facility.

The every day staff is really good, my wife has raved about that. As far as medical care, follow up appointments and things like that, it is taking a little bit of a hit there. There are so many people that wait times are a lot longer than we would like. Overall we have been pleased and would recommend Commonwealth to others looking.

I would tell others that my loved one is happy and well cared-for. Communication when there are concerns has been a positive experience for the most part. The staff is caring and positive when interacting with residents.

Residents' apartments are larger than in other assisted living places in the area. They are able to prepare themselves meals in their apartments when they prefer. The staff is helpful and kind. While there are many activities offered, few appeal to my father, who is younger than most other residents and able to be more active.

We liked the feeling of the community and the staff were wonderful. It was a little out of our price range, and we weren't crazy about the rooms available.

I didn't see any residents or staff come in to welcome my loved one into the community after the first day. I feel this might have contributed to my loved one not enjoying the community. I feel that it might be beneficial for the community to have a welcome committee for the first week to make the adjustment easier on the new residents. The staff and residents were very friendly when meeting them. The food was really good.

Anyone in a similar situation looking for assisted living, Park Terrace should be on your short list. We looked at a few places and I think we did the best we could when choosing this community. They do have some deficiencies, but they are mostly quite good. Every place will have some failings. Overall I would still recommend others to add Park Terrace to their short list of communities.

They need to have someone there at night time to answer the phones, there is no way to get in touch with anybody with any questions or concerns we may have after 5PM.

Commonwealth Senior Living is very clean, we always saw house keeping cleaning and picking up after our loved one. The care services that came from the aids and the new director were amazing. They were always so nice, kind and caring to our loved one and family. The new director is really starting to get the activities going again, and she really encouraged our loved one to get out and be social. Where some things fell short was the head nurse and certain services. We expected certain services to happen that were important to us, and they did not. So we were not very impressed with that. Also the head nurse just had a really hard time keeping up communication with us, it was always difficult to set up meetings and get the nurse involved.