Viva Senior Living

Our loved one was was only at Viva for a couple of months, had a fall that brought her to the hospital and Viva chose not to accept her back in to their community, feeling that she needed additional care going forward. I was pleased with the care that Viva was offering, but was disappointed that they wouldn't accept her back, but in hindsight understand why.

I have been at Green Point for a month. So far it has been a very good experience. The food is good and the people are very helpful and friendly. There's many activities available. I have not joined in yet, I'm still getting settled, but will soon. I still drive so I have not taken advantage of the transport service, but others speak highly of them.

There were a few minor snags during the first month, but overall I'm quite pleased with Wilson Manor. The facility is clean, the food is very good, and the staff are kind and helpful. I would recommend Wilson Manor to anyone looking for assisted living in Lebanon.

Staff were very attentive and communicated when needed. They were fast in making decisions when medical attention was needed. The administration was friendly and welcoming

My aunt is in the facility and she seems very happy there when I went to visit her, her room looked nice and neat and clean the area that I had a walk-through to her room seemed very nice and organized. I did see some nurses at the station, but my aunt seems to be very happy there. She just moved in not too long ago so another review to come in six months

What we like the most about Viva Senior Living is the overall friendly atmosphere and I would recommend this community to other families who may need a place for their loved ones.

We liked it & she liked it Her room was very nice and the staff were wonderful She fell & broke bones and needed to go into a Rehab for PT The assessment is that she needs skilled nursing & won't be able to return to Seneca Lake Terrace We wish she could go back

What we like the most about Viva Senior Living is the size of the community, it is on the smaller side. Based on the experience we have had, we would recommend the Viva Senior Living community to other families.

Very friendly. Over the past year had a floor from the sprinkler that caused quite a mess overall very pleased. The front desk has 1 employee that is outstanding and extremely helpful. I am still questioning some of this. Hearing some stories from my dad about some uncomfortable situations. No complaints about the meals and dining except when shut down due to outbreak of Covid or norovirus. It sounds like activities are well planned but my dad does not participate in most of them. Hard stop compare but there was a price increase last year and there is another one coming. I know everything is going up so not overly concerned

Staff is very caring. Both the director, [name removed] and resident care director, [name removed] are RNs who have specialized in dementia and memory care. The activity director spot had been vacant since we started there. She just started [date removed] and appears to be doing well

The only reason the overall score was 4, is that getting paperwork for long-term insurance has not always been submitted in a timely manner. We have always had great communication with the staff and they have been attentive to mom's needs and well-being.

The activities person was exceptional with my Mom. Another person in the kitchen helped Mom a lot with bathing. They were very short on help, which caused issues. Mom went on hospice last year and that helped a lot. You get what you pay for I guess. We could not afford some of the other facilities.

We have enjoyed the community so far and feel the staff there has treated my mom well.

I would recommend your facility. The only negative I have in mind is that there was a period with a lot of turnover. Too many employees were living in the same period for whatever reason.

They have lots of staff turnover. When a patient leaves for hospitalization it is very hard to be re-admitted. They need to better accommodate wheelchair patients in activities. As to food, they show videos and movies during meals given in the upstairs dining room which is very noisy and distracting.

Placing my father was easy. The staff are wonderful and seem to really care about the residents. All his needs are met and if there are any issues, they are quick to respond. The rooms very in size and are furnished with the appropriate furniture. They offer many different options for meals and activities. The neighborhood and town of Baldwinsville is very nice and provides a safe atmosphere. I highly recommend park terrace.

As of right now Mom is doing well there. The transitions was difficult but she has adjusted. Her medical needs are being met to the best of my knowledge and she has friends there too.

Not as much activities to keep patients occupied but friendly staff and very good meal plans, very reasonably priced. I would recommend.

We live near the community which helps us. We picked this based on availability, convenient location, and friendly greetings

The staff are very accommodating and helpful. It's easy to contact the staff, when needed. I would recommend the facility to others, but always encourage a visit for final determination.