Vitality Living

Good tour, seemed to be better equipped to care for my loved one.

Our family had an in person tour and it was a nice community but it was a very quick run through, we wish we could of spent more time speaking with the staff and looking around the community.

We chose Atria Stony Brook because of the affordability and also they provided the services that he needed at the time. Given the covid situation, I think the staff are doing the best that they can. It has had an impact, but they are doing a great job considering the limitations. I would recommend them to others looking.

The day to day staff who have interaction with the residents are great, the house keepers are great but the medical staff at times seem to be overworked which is understandable. The issues we are having is the lack of communication from the top of management all the way down, and the follow through of things that were promised. What sold us right away was the friendliness of the residents, they came right up to us on our tour and introduced themselves. They offered to take us on a tour also, and were just very open and welcoming. There are some things our loved one does not like with the meals but overall she is eating well, we do wish they had a exercise room but they do have a pool which our loved one was able to utilize before closing down for the season.

Excellent tour. Host very knowledgeable of the facilities and was helpful in providing information regarding activities. Explained process of applying for admission. Tour involved seeing some of the apartments.

This was a good place, but nothing stood out to me about it.

They could improve on their communication with the residents on what is going on and what to do such as if you need a haircut how do we set that up? If we have a doctors appointment how do we set that up? That is our main complaint.

Although my mom has only lived at vitality for [dates removed] I have been pleased with the attention given to her thus far. When she presses her button for assistance they are promptly there which is comforting. From the sales counselor to the activity director and all other staff thus far, has been impressive along with the food.

The community does what they promise, and anything extra I ask. The food consists of 3 full meals of your choice and 2 snacks for the residents each day. The try and meet the residents requests within reason.

They still stay in touch with me from time to time. It looked very nice, they were doing some construction during our tour so not everything was done yet. It was a clean facility. We met a couple of residents and they were very friendly. I do wish I saw more staff during our tour. The pay is al a carte so they have different tiers of care.

Very nice facility. Since it's new, everything is top notch. Good size and nice amenities. In the end, we decided on a location closer to family.

It's a very nice place, and I would recommend it. I would say definitely go and check it out for your family. It's really a lot like an apartment, some 1-bedroom, some open-plan, and the bathrooms are nice. But the residents also have the benefits of assisted living. They wear a watch with a call button they can press for help if they need it. It's always clean when I come to visit, and I've never noticed any smells. They clean the residents rooms and provide assistance with showers, medications, things like that. They show concern for the residents, and if my loved one doesn't feel well, they'll check on her. They're very good about that. The staff really are very nice people. My loved one gets along well with everyone there and seems to be pleased. They're very friendly to me as well. They've been very conscientious with Covid protocol, which is good. They require masks, inquire about status of shots, and test visitors for fever. Activities have been curtailed a bit, but they're doing the best they can. I think the cost here is very reasonable.

We chose Atria because I thought the facility had more activities to offer than the others that we looked into. The room sizes here are adequate and they have a good selection depending on your needs. It is nice that residents can be very independent here if they would like to. I would recommend to others looking.

The location wasn't as central for our family as we would have liked. It was very clean and nice. It was a good place.

The friendliness of the staff members and their attentiveness certainly stood out to our family. They have been very attentive and accommodating to us not only when we were first looking but still up to this point.

We toured this community and the tour was very good. The community is very neat and clean and the staff was very friendly and shared a lot of great information. The tour was well done and They answered all our questions.

The staff is very caring and I am glad we made this choice. The community is neat and clean and they take good care of my loved one. The food is good and they have activities available for the residence. I would recommend this community to others based on my experience.

The community is neat and clean and the staff is very friendly. They have activities going on for the residence and they take good care of my loved one. I feel that it is a good value for the money and I would recommend this community to others.

I think the thing that I didn't know that I would have liked to have known is that it can be difficult to have your loved one reevaluated for level of care needed if they improve. Our loved one went in at a higher level of care that was more expensive because she was recovering from a surgery, so we thought she would get down to a lower level once she recovered. And now that she'd doing better, I've been asking for months for her to be reevaluated and running up against a wall. So if your loved one is improving, just know it has proven difficult for us to obtain a new evaluation. I'm also frustrated that there's no consistency in friendliness of the staff. Several times they've let me push my loved one back to her room, and other times I've been confronted kind of rudely with no solutions offered - like, oh we'll do it, or if you're wearing a mask or vaccinated, it's okay. That lack of consistency is the worst part. I feel like she's gotten great care, and they seem to help her as much as she wants them to. The limited amount of areas I've seen have been very clean. The residents have just lately been able to get back to eating in the dining room. Any friction we've experienced has been about communication. At this point, I'm just feeling like they don't want to revaluate her and take her down a care level, which isn't sustainable for us.

Overall we have had a good experience with Atria Park of Lake Forest. The administrative staff are great and work together and have been good with communication. It seems that sometimes not everybody is on the same page when I call and ask questions. Everybody in the community has had both of their covid shots but sometimes visitors are still not allowed. I have not eaten here but he likes the food and other residents seem to like it as well. I would recommend them to others who are looking.