Vitality Living

The location is very convenient and [name removed] who is the driver is great. The food and food service is in serious need of help. The staff is not very well trained and the food is mediocre. The property is very nice. The rooms are very spacious, the general staff seems very attentive. What they are lacking is training in the dining room as well as the meal options. There are times that the staff cannot take a simple order or get drinks correct. They seem to be out of food quite a bit. They also seems to be quite a bit of turnover in the staff. In the one year that I have been there I believe they are on the third or fourth chef. Yes, we would recommend this community to other families.

There was a water issue that damaged the baseboards and dry wall over 6 weeks ago! Still not fixed. When [name removed] first arrived, there was an aid that was not very nice. She just didn't have the temperament. She is gone now. I have not seen any other issues. The current staff is very caring.

It's nice, they're overall kind, one of the nurses not so pleasant. Rooms didn't always seems to be cleaned when they were supposed to be cleaned. Food was ok, new chef came on. We were told they had the BEST food but it wasn't that great, yet I have nothing to compare it to. Good communication. Overall we were happy enough to say we'd use them again if we need to

Administrative staff - they are very attentive before signing but dragging feet on some issues after signed and moved on. Food - taste is good but availability and quantity inconsistent. Activities - appear to have plenty for assisted living per Facebook page. No personal involvement. Value for the money - again independent living - food allowance is included in rent and can not be removed and does not carry over month over month if unused.

The staff likes/tries to get to know the residents and tries to get them involved with the activities. Which helps when they are new.

My mother was in another assisted living facility prior to her stroke but I knew that they would not be able to provide what she needed - getting her up and dressed, showers, taking her to meals. Vitality of Milton has been great. The staff has really taken the time to get to know her. Very friendly and accessible. Place is a smaller facility, so much personal attention, very clean and there are food menu options. I feel it was the right choice for my mother and have been very pleased.

I would request that they add more staff to help with their patients.

They are by and large really nice. Very welcoming and friendly. Some clearly really love my dad. The rooms are Very nicely sized and well kept. The main rooms have huge tv's and pianos. The dining rooms are also very nice and clean.

Vitality Stonybrook is a smaller community, capacity 80, on the assisted living side, I think, but the folks have several common areas including front and back porches, walking areas, living room with fireplace to enjoy together or privately. Their activity director [name removed] always keeps things fresh and lively for the residents.

I think communication could have been a bit better. Staff management was very professional

We picked this community, because they had more meal options, larger number of residents, outdoor patio, not far from home, always had some residents hanging around the main living room--seemed like more activity than others.

The building is 40 years old and some issues have occurred because of that age. I like that there are stages of aid, and that each time mom requires assistance there is not an extra charge except for laundry. When we have had issues the administration has been accessible. Her expanded suite is pretty comfortable and everyone has a screened in patio. Mom is pretty active: going to exercise classes, lunch trips, trips to Publix and going to some other activities.

We chose it in 2022 when it was [community removed]. It was highly recommended by your organization, it was in the mid-price range, and it was a 10 minute drive from my home. Many things have improved since Vitality took over but the senior management team there does not communicate well with families, collectively or individually.

This place is great. Have had some staffing issues in dining area and among caregivers. Friendliest staff ever. I highly recommend Vitality Court Texas Star.

It's been good. Staff are very friendly. They are kind and attentive towards my mother.

My visit was very nice. Every body concerned went out of their way to amend me comfortable and cared for. I would definitely consider them if I need someplace to go.

It is a very nice facility but also at the high end of the price scale. Her room started at $[removed]/month and then was increased to$[removed]/month. It is well staffed with capable and friendly workers. We have had however had to challenge them sometimes to get mom to leave her room and participate in more activities with others and have had a couple of issues with lost clothing and their laundry service. No place is perfect and overall we are very happy with the level of care that they provide.

The Hillside Springs community is great. Mom has really thrived there. I think they just use more fund allocation for the grocery/food lists to allow a little better food choices and quantity to the residents

My mother is in the Memory Care unit and that area opened a month ago. They are still establishing that area, there have been a few issues, but I don't feel right about judging the facility at this point. Staff has been very nice.

The facility recently underwent a major renovation to update floors and common spaces. The staff are very caring and take time to get to know your parents. The common areas are great, housekeeping for the rooms are adequate but could be better. The staff from all departments are outstanding.