The Arbor Company

The staff were exceptional and very friendly. I developed a wonderful personal relationship with everyone that remains after my auntie moved to Louisiana. She passed away last year. I will always cherish the memories at Arbor Terrace.

It's a great place to live. Great food, lots of activities, and people who care. Close to my brothers home, and how good the facility looked and operated.

We picked this community because of the Activities. But then she declined the Activities. [name removed] thinks she is treated like royalty.

The staff is warm, welcoming, respectful, and helpful. The caregivers are kind and patient, for the most part, especially given some of the challenges they sometimes gave caring for clients in memory care

I would just say that they treat the residents with dignity and respect. They are patient and kind. The activities they offer are excellent... esp. in memory care. The staff is wonderful to deal with and are extremely helpful and accommodating. I could not have imagined a better place in which to have put my dad. He was quite happy there, and like I said earlier - I'm not sure what I would have done without Arbor Terrace, as I was my dad's sole caregiver. I would highly recommend the place to anyone in my situation.

It’s a very lovely facility the Summit of Park Ridge. It’s a very clean and beautiful environment! They offer very good assisted living services. Lots of activities to do. My mother-in-law is very happy to be there. Her private room is very spacious and it’s nice. We were able to move in all her furniture so she felt more at home.

We picked this community because of personal recommendations from nurses who see patients there, plus after touring, it was clearly the best.

Staff treated my mother with respect and dignity. Knowing some of the other facilities in the area I not sure if I could have that confidence. Staff interaction was 100% professional. We picked this community because of the location and first impression visual. Very clean.

I have been a resident at The Vantage for the past two years, and I am pleased to share my experiences and insights. Overall Experience: Excellent I am very satisfied with my time at The Vantage, and I find it to be an outstanding choice in senior living. The high-quality services and facilities offered offer impressive value for the cost. Cleanliness: Excellent The Vantage maintains high standards of cleanliness across the facility, contributing to a comfortable and welcoming environment. Friendliness of Staff: Excellent The staff at The Vantage consistently go above and beyond to be pleasant and helpful. Their dedication to the residents creates a positive atmosphere and fosters community. Quality of Care: Excellent I have found the quality of care to be exceptional. The staff's attentiveness and professionalism are reassuring and contribute significantly to my peace of mind. Meals/Dining: Very Good While the dining room's appearance is good, it could benefit from updates to align with the facility's overall high standards. The food quality and variety are very good, contributing to a pleasant dining experience. Activities: Very Good The Vantage offers a wide array of diverse and engaging activities. These opportunities allow residents to connect with others, pursue interests, and stay active. Value for Cost: Excellent The Vantage offers excellent value, balancing quality amenities and services with reasonable cost, making it a fantastic investment in senior living. In addition, the fitness center deserves special recognition as an outstanding facility. Also, the residents are friendly and come from various backgrounds, further enriching the community experience

What we like the most about Arbor Terrace is the friendliness of residents, apartment cleaning twice per month, large apartment- 1420sq. ft. Responsiveness of management. If asked, we would recommend this community to other families.

[name removed] is awesome. She was very helpful. She let us know when some interesting offers came about. The apartments here are larger than most of the places we visited in the area. The amenities were better than most as well.

All 5s. We have been very happy with Arbor Terrace. Our loved one likes the food and the friendliness of the staff members a lot. We would recommend this community to other families based on the experience we have had so far.

My husband and I lived in Lakeside, but after he passed away, I wasn't able to afford to live there (as the price was the same for just myself as it had been for both of us). So I had to move out. On all 8 (of the categories) I would rate them each a 5. I loved it there. It is a beautiful facility, our house was the smallest but perfect, I'm still friends with some of my neighbors, and would gladly move back if I could find the money. Activities are plentiful and fun, my favorite being flower arranging. I always liked to attend exercise and all ages attended. Also, living in Fernandina Beach on Amelia Island was wonderful. A very special place. I would move back there in a heartbeat if I could and live happily ever after.

They were fantastic especially the last couple of months before she passed. I still consider them family. The head nurse was actually with her holding her hand when she passed. They are very focused on making the residents feel like family and as comfortable as possible. They also try to help the families as much as possible. Everyone I had contact with was so sweet, caring and supportive. They have plenty of activities and work to keep the residents as active as possible.

I rate all categories as a 5 with the exception of item 5, meals/dining. My mom does not care for the taste of the food at dinner. She loves the oatmeal at breakfast, lunch is OK, but I think dinners don't have enough flavor for her. She says it just doesn't taste good. The other thing I will point out is their laundry service. Laundry does not come back folded properly and is very wrinkled. They also don't treat stains. We have gotten to where my sister does mom's personal laundry and just let Arbor Terrace take care of towels and sheets. Overall, my mom is happy there and the family is happy with the rest of the service.

Mom is in memory care and they have activities everybody is very friendly and helpful there. They even started a support group family members that are in memory care. I know it is expensive, but mom gets wonderful care here. I love them.

My mother has been a resident for a few years and we both are very pleased with her care, all if the staff and the activities that keep her active!

I would honestly rate everything with a 4.5. We visited a few places and felt like the Vantage was the best fit for my mother. The staff is very friendly and knowledgeable about the residents and keep track of my mother just like she was part of their own family. I have spoken with or met almost all of the management and feel very comfortable with my decision. The facility is always clean without the sterile hospital environment and smells. They decorate for the seasons and holidays and my mother has enjoyed the parties and activities. She says that the food is very good with a few exceptions, but she has managed to gain back the weight she lost at the place she lived in before moving to the Vantage. I think that the change of environment and my mother's dementia caused her to have some issues when she first moved there, but the staff was extremely helpful and patient with her and kept me informed anytime something came up. The cost is about the same as the other places we visited, but the residents at the Vantage seemed to be more social and happy to be there instead of just staying in their apartments.

We have nothing to compare this facility with, but we have been very satisfied with our experience. Our apartment is comfortable, the dining experience is good, the housekeeper does a good job, and we only tried the transport car once, but we were very satisfied. Everybody is friendly.

We searched all the facilities in our area. When spoke to Mom about what we were planning and she was willing to go to Arbor Terrace after paying a visit. Arbor is well presented when coming through the front door. It’s clean, there is no smell and you’re greeted by someone at the desk. The staff is kind and considerate. It became evident that Mom was in over her head as time went on. She used a walker, she had little to no hearing which was a major problem. She was unable to toilet herself, which she was doing at home. She dressed herself which I believe she stopped doing after a short time there. I will say they did get her out of her room to play bingo, beach volley ball and some card games. We visited frequently which wasn’t a problem, we often sat with her when she ate. I found the way they served meals was a bit disconnected. She wasn’t getting the same care we were giving her at home, which is to be expected. Best of all, she associated with those the same age as her.