The Arbor Company

I would recommend Arbor Terrace. While others may have a different preference. One of the top things on my "preference list" was a minimum of traffic & pollution and a sense of tranquility, which Arbor fulfills. To be perfectly honest, the 1 thing that have been of concern for me is a security issue e.g. access to each tenant's room, I think that the internal controls in that area needs to be tightened. The Front desk should have a written log each time that a worker, etc. needs a key for a specific room and that worker should sign when taking and returning the key/fob. (If 1 Fob fits all, the rooms being visited should be identified. Additionally the tenant should be told beforehand unless they have waived that right or there is an emergency ( i.e. sick tenant, fire, flooding, etc.)

The overall experience at Arbor Terrace is very good. This is mainly because there are many longtime employees. This is important when it comes to elder care facilities. The staff is responsive to our concerns and have an open communication at all times. My mom has plenty of activities to stay as busy as she wants. Thank you Arbor Terrace!!

The team was very welcoming to my grandfather and family from the very first time we toured Arbor Terrace. Every time I walk in to visit I am greeted warmly and any questions I have are answered quickly. I feel that the residents are genuinely cared for and respected by all the staff. The apartments are spacious and clean, as well as the entire building. We are very happy with our decision to make The Arbor Terrace my grandfather’s new home.

From day one of them literally rolling out the red carpet - Arbor Terrace has provided exceptional care for Mom …. Mom’s room is always clean and well kept - they keep the her in engaged with various activities (the staff recently got Mom all dressed and dolled up and I was able to take her to the ‘Senior’ Prom) and Mom seems to be genuinely happy ….. I highly recommend Arbor Terrace’s Memory Care Program

Place was fantastic! Did not choose wanted a place closer to me. Would recommend you all do actual site visits to the two Pacifica locations as the exterior of those two locations were disgusting with mold and mildew. Gutters and downpouts were missing, several screens and railings on balconies were missing. These exterior items are what prompted me to cancel both tours.

The resident is spacious, clean and well kept. The staff is courteous, helpful and knowledgeable. The apartments are very attractive. There are lots of activities and outings each week. Arbor Terrace is a great place to live.

I was previously a resident at The Arbor at BridgeMill and the overall experience was great for me there. Based on my experience, I would recommend The Arbor at BridgeMill to others.

I am happy with the facility and the staff. The facility is clean and well maintained. The staff is friendly and helpful. There are daily activities. The rooms are a nice size.

My loved one is currently a resident at Arbor Terrace of Herndon and everything has been great for her at this facility so far. The cleanliness and friendliness are great. The staff, activities and meals are also good. Based on our experience, I would recommend Arbor Terrace of Herndon to others as an option.

Nothing but kind and caring staff. In the 16 months that we have been there, we have had no problems with the staff. Communication is wonderful, she is now in memory care and I can text the director anytime we need something done. We have moved her 3 times since January 2023. She started in Independent and after about 9 months we concluded she needed more care. The move to assisted living went very smoothly, the staff helped us with the transition to her new room. After a few more months it became apparent she needed the memory care, she was wandering a little more. Another smooth transition upstairs to MC. 3 days after moving her she had a stroke, so her independent days are long gone. She needs help with almost everything and the staff has been caring, respectful and tries their best to maintain her dignity with daily care. It's hard, we could not do this ourselves. They are wonderful. All along, the meals have been good. She has never complained about the food. It's for sure institutional type meals, can't expect home cooking feeding that many residents, but since we moved her out of independent, she has been eating regularly and has put on the weight she needed. The Vantage is a little on the pricey side, not as high as some others I looked at, but I think we are getting the best care we can for her. I would recommended The Vantage at Cityview for anyone who potentially needs the transitional care like we did. I didn't expect her to be in memory care so soon, but it's worked out and we are content.

The move in process was pretty easy. Any issues were immediately addressed. Transportation is extremely good and thoughtful. My mother LOVES her housekeeper! They come twice per month, not every other week. The food is acceptable, sometimes better than others. The facility is very clean and well maintained. Mom is happy there!

We are VERY happy with Summit of Uptown. The staff is extremely friendly and always willing to help. Frequently I will call ahead so they can remind mom to be ready and they are great doing so. Food and portions are ideal as well. Everything is wonderful. Very pleased with our decision to move her here.

The staff is extremely helpful and responsive. The move-in process was seamless. They hung the pictures and hooked up the TV cable. They were very flexible in terms of food - think my father-in-law requested a cheeseburger or a grilled cheese with bacon everyday! They catered to his wishes. The nursing staff was very attentive in terms of changing his leg wound bandages. Could not say enough about the care he received.

I chose Arbor Terrace Ease Cobb for my loved one because I knew someone that had family there and was pleased with them. I looked at a lot of reviews as well and visited the list you gave me and they were the best out of them all.

The friendliness of the staff and the community feel is what stands out. Everyone knows everyone else and has a conversation in the hall and seem genuinely happy to be there. In addition, the facility treats all of the residents as if it is truly their home. For example, there is no assigned seating at meals, there are no mandatory activities etc. The facility itself is first rate. Always clean, always bright etc. I would absolutely recommend this facility to others.

My experience has been a good experience at the Summit of Uptown. I feel they have provided good care and have kept me informed. Based on the experience we have had so far, I would recommend this community to other families.

Arbor Terrace is a friendly community. Relief by friends and family knowing that our friend was in a safe situation. Helped me to sleep better at night.

Arbor Terrace is absolutely wonderful!! They keep their staff and they are all so attentive and friendly! The management is like a dream to work with, you ask them if they can help you with something and they always say "YES"! Everyone there is just so friendly and they take amazing care of my mom, so much that she is in "Bridges" now and will be moving back to Assisted Living this week!!

We chose Arbor Terrace Lakeway because of the cleanliness and programs for memory care - and proximity to my house. The staff is very friendly and very helpful whenever you reach out and have questions. The med tech do their best to make sure residents are getting the care they need.

I am currently a resident at Arbor Terrace of Herndon and most everything has been great for me so far. I'm having a very positive experience here. Based on my experience, I would recommend this facility to others.