The Arbor Company

Every Staff Member in every function gets a 5+ rating . Always smiles even when walking around and openness attitudes that make it easy to ask questions or ask for help or information. There are many daily activities available to attend.

The Preserve at Palm Aire is 180° different than the Independence hall facility. I was living at in Wilton manors. The staff are all very pleasant. The residence greet you with Smiles and tell you that you're going to enjoy your living here. Where Independence Hall had no activities after 5 PM or on weekends unless run by residence and a few activities they had were poorly designed and few participated. That is not the case here at the Preserve. There's always seems to be something to do. The food so far is excellent. In fact, it is so good that I've been putting on a few pounds and need to watch that. My dog and I are very happy with the decision we made and would refer this location to anyone we knew that was looking for somewhere to live in independent living and or memory or assisted living. It's nice to see smiling people all around.

My complaints are: there are days my husband sees no one until the late afternoon. No one checks on him, bed isn't made and sometimes he has no top sheet on his bed. The other problem is, usually, the protein is cooked so long, he can barely cut it, not to mention chewing or swallowing it. Other than that, everything is very good.

Just visited Mom and she loves Arbor Terrace! A few things I really like most about the community are that the Staff is friendly, caring knowledgeable. Facility is beautiful and clean. Activities are great.

The community is absolutely phenomenal! Friendly staff, all wear name tags. LOTS of activities! Good food choices, clean facility, PT and OT on site. We visited 6 facilities and Arbor Terrace was the best by far

I would give all of them a 5, but as much as we feel we had a great result, we had nothing with which to compare it. We are still very happy with our experience and think it was the best thing we could have done.

Everyone was nice and friendly. We were given several choices of apartments. The meals were delicious. We had Easter dinner there. They have a full schedule of activities.

They are very transparent during the discovery process. Very caring and attentive staff. Clean facility with numerous activities.

Such a great place to be with the atmosphere being warm and welcoming! The staff are friendly and you can tell they care about the residents! Overall, a great experience and would strongly recommend a loved one to stay there!

Arbor Terrace felt more "homey" to my mother than the other facilities we toured. We also met the Exec Director on the first visit. The food is big upgrade over where she was staying (Independent Living) and the staff has been very friendly and attentive.

There are no words to express how much the overall experience has been for my Mom at Arbor Terrace. She has been there almost 4 months and she is happy with all she has experienced. The people there are amazing, each person there is friendly, caring, supportive, and makes her feel welcome. They have so many fun activities and all are well done by the amazing event planner. The staff in the dinning room are top notch and they care about making the residents happy and cared for while they dine. The nurses and CNAs are over the top with they way they treat the residents. The maintenance staff are right there with any issues the residents have with maintenance or to help them with additions to their apartments to make them feel like home. Physical, occupational, speech therapy are all onsite. The teams that take care of these services are awesome. The salon onsite has a hairdresser that everyone loves. I highly recommend Arbor Terrace as a place for a new resident to call home.

I wish they would do more for those that come and have a hard time adjusting like counseling etc even if it was offered and had to pay for it) but the care for Assisted Living and memory care may have been where mom should've gone but she wouldn't have gone to that side even if we would've suggested it.

Only the food got a lower number. It's good, just not many choices. After 1 year there my parents have run thru the menu. All staff are very sweet and accommodating. The facility looks very nice with courtyards and balconies and porches for sitting and enjoying the outdoors. It is also a Memory Care so if needed, your loved one does not need to move to another facility-just to get he Memory Wing.

What we like the most about the community is the Caring, friendly staff. Yes, I would refer to others

You cared for my sister in her worst moments. For that I am forever grateful.

Very helpful to someone new to senior care living! Room sizes and amenities offered were excellent!

Arbor Terrace has been amazing and was the perfect place for mom. From the red carpet on her first day - to the everyday dedication and care for mom. The nurses and all the staff are professional and provide family like care to each individual - specifically the Memory Care Unit - outstanding Service !!! It was a blessing that I found this place. I would highly recommend it to family and friends.

The staff at Arbor Terrace is exceptional. Our mother was well cared for and very happy to be there. As her life became more difficult, the transition to Memory Care was as seamless as could be. Our family is very grateful for the attention and care provided by Arbor Terrace Norwood.

I like the availability of the personnel and the question answering. The food can use improvement. Yes, we would recommend Arbor Terrace Shrewsbury to other families based on the experience so far.

The memory unit director was very attentive and would respond quickly. Daily activities, beautiful outdoors available.