The Arbor Company

The staff at Arbor Terrace is exceptional. Our mother was well cared for and very happy to be there. As her life became more difficult, the transition to Memory Care was as seamless as could be. Our family is very grateful for the attention and care provided by Arbor Terrace Norwood.

I like the availability of the personnel and the question answering. The food can use improvement. Yes, we would recommend Arbor Terrace Shrewsbury to other families based on the experience so far.

The memory unit director was very attentive and would respond quickly. Daily activities, beautiful outdoors available.

My father has been a resident at Arbor Terrace for 3 months and the personalized care he has received has been beyond my exceptions over and over. The kindness, decoration and commitment to ensuring my father's comfort 2 long with medical and emotional needs are met has been exceptional. [name removed], [name removed],,[name removed],[name removed]and so many other caregivers go out of their way to care for my dad. Thank you so much.

Everyone here is super caring and supportive for our DAD. We appreciate everything they do here to make him feel cared for and at home. They welcomed his companion [name removed]. They are always available for questions and help whenever you need. Wish he could play bridge like he wanted but he appreciates the quality food and companionship.

The staff is very responsive and that makes me comfortable with my mother living at Arbor Terrace. I live out of state and I can rest knowing the staff is easily accessible and responds promptly to my concerns.

The former facility my loved one lived closed and were in a situation for had a short notice before a move was needed. The Preserve at Palm Aire went to and beyond my expectations of making an easy transition into the new apartment.

The staff and workers are friendly, efficient, and helpful. The residents are welcoming to all new residents. There are lots of great activities and trips. A great place to live.

I would give all of them a five. I am extremely happy with the care and services my parents receive and would highly recommend it to anyone.

What I like the most is that it does not seem like an assisted living community. It is clean and modern. It could improve communications about difficulties loved ones are experiencing by giving more real time feedback. And while most of the staff is very professional, we've experienced very unprofessional behavior from time to time from weekend staff.

What we like the most about Arbor Terrace Lakeway is that the staff makes the residents feel like family. The food is also fantastic. We would absolutely recommend this community to other families. I think it's the best one in the Greater Austin area

Clean, reliable, physical plant not as fancy as other places like meridian or allegro, but we have been satisfied with level of care and relative cost. Rom size is good, bathroom is a bit small if one has extra equipment needed for mobility, but can be managed.

I loved the staff. Very friendly and helpful. [name removed] room was one of the larger rooms available and it was great. Not sure about the activities but I know they kept her busy.

The care staff is very attentive but I've had a few minor issues with the billing department which were ultimately all straightened out. She recently moved from a one bedroom apartment to a studio apartment there and both living spaces have been good.

My father is very happy there. He has made several friends and he loves not cooking and says the meals are great. Based on the experience we have had so far, we would absolutely recommend The Preserve at Palm-Aire to other families.

We checked out five different places before we decided on Arbor Terrace. All of the facilities looked really good except one, but that one had the best community. ( [facility removed]Senior Living). Arbor terrace had the best combination of community and facilities of all. And after almost 2 months, my wife has really settled in. She has friends and there are activities to keep her busy. The medical care is top-notch- they really make sure everyone is properly cared for. The dining facilities and food are excellent. The Care staff is really cheerful and thorough as well. There is more downtime between activities than I would like to see though. So it would be even better if there were more, better and longer activities. But I realize that can be challenging. That said, they all really engage with the residents, and I am hoping to see some more time allocated for fun activities. All in all, a very welcoming community that that is really competent. I am very pleased.

Mirabelle is a A really good place and I would without questions recommend this community to other families. Good old Mirabelle deserves the nice rep she has

Arbor Terrace has been great so far. The staff know all of the residents by name. Many staff have been there for decades. They try to engage residents with a variety of activities. My dad says it is a nice place. They are friendly and welcoming, and have helped whenever we have reached out to them. The nurse is great.

The staff is very caring and patient. Whenever I have had questions, they have been very helpful to me.

My mother has been there for a week. The move in process was very easy. The staff has been very friendly and caring. The food is exceptionally good. The facility is very clean. There are many activities available for the residents.