The Arbor Company

Nothing but kind and caring staff. In the 16 months that we have been there, we have had no problems with the staff. Communication is wonderful, she is now in memory care and I can text the director anytime we need something done. We have moved her 3 times since January 2023. She started in Independent and after about 9 months we concluded she needed more care. The move to assisted living went very smoothly, the staff helped us with the transition to her new room. After a few more months it became apparent she needed the memory care, she was wandering a little more. Another smooth transition upstairs to MC. 3 days after moving her she had a stroke, so her independent days are long gone. She needs help with almost everything and the staff has been caring, respectful and tries their best to maintain her dignity with daily care. It's hard, we could not do this ourselves. They are wonderful. All along, the meals have been good. She has never complained about the food. It's for sure institutional type meals, can't expect home cooking feeding that many residents, but since we moved her out of independent, she has been eating regularly and has put on the weight she needed. The Vantage is a little on the pricey side, not as high as some others I looked at, but I think we are getting the best care we can for her. I would recommended The Vantage at Cityview for anyone who potentially needs the transitional care like we did. I didn't expect her to be in memory care so soon, but it's worked out and we are content.

The move in process was pretty easy. Any issues were immediately addressed. Transportation is extremely good and thoughtful. My mother LOVES her housekeeper! They come twice per month, not every other week. The food is acceptable, sometimes better than others. The facility is very clean and well maintained. Mom is happy there!

We are VERY happy with Summit of Uptown. The staff is extremely friendly and always willing to help. Frequently I will call ahead so they can remind mom to be ready and they are great doing so. Food and portions are ideal as well. Everything is wonderful. Very pleased with our decision to move her here.

The staff is extremely helpful and responsive. The move-in process was seamless. They hung the pictures and hooked up the TV cable. They were very flexible in terms of food - think my father-in-law requested a cheeseburger or a grilled cheese with bacon everyday! They catered to his wishes. The nursing staff was very attentive in terms of changing his leg wound bandages. Could not say enough about the care he received.

The friendliness of the staff and the community feel is what stands out. Everyone knows everyone else and has a conversation in the hall and seem genuinely happy to be there. In addition, the facility treats all of the residents as if it is truly their home. For example, there is no assigned seating at meals, there are no mandatory activities etc. The facility itself is first rate. Always clean, always bright etc. I would absolutely recommend this facility to others.

My experience has been a good experience at the Summit of Uptown. I feel they have provided good care and have kept me informed. Based on the experience we have had so far, I would recommend this community to other families.

Arbor Terrace is a friendly community. Relief by friends and family knowing that our friend was in a safe situation. Helped me to sleep better at night.

Arbor Terrace is absolutely wonderful!! They keep their staff and they are all so attentive and friendly! The management is like a dream to work with, you ask them if they can help you with something and they always say "YES"! Everyone there is just so friendly and they take amazing care of my mom, so much that she is in "Bridges" now and will be moving back to Assisted Living this week!!

We chose Arbor Terrace Lakeway because of the cleanliness and programs for memory care - and proximity to my house. The staff is very friendly and very helpful whenever you reach out and have questions. The med tech do their best to make sure residents are getting the care they need.

I am currently a resident at Arbor Terrace of Herndon and most everything has been great for me so far. I'm having a very positive experience here. Based on my experience, I would recommend this facility to others.

I highly recommend Arbor Terrace every chance I get - its excellent, particularly the staff, food, activities, loving care.

Staff friendliness, newer facility, friend was already there

For Arbor Terrace I would give 5 or higher rating for each category- they are a superbly run organization. All staff are very outgoing, ready to help both the clients and their families in all matters

The staff is very friendly and helpful. The drivers will do special favors for you, like taking you to the post office or bank. Housekeeping is once per week. It's adequate, but not too thorough. They will call your family if they have any concerns about you or if you are taken to the hospital. The food is a constant source of discussion. Some residents love it, some hate it. I'm kind of neutral. The move in process was good. Overall, I'm very happy here.

It was a wonderful place for our family member. She was peaceful there and taken care of. We knew when we couldn't be with her, all her needs were met and she was looked after by people whom cared about her and us. (She passed away in Sept, so my feedback on her time there will be less helpful as time goes on.)

They continue to go above and beyond for my parents at The Arbor at BridgeMill. My parents love the social amenities - bingo, movies at night, veterans outings etc. The cleaning crew does a wonderful job for them. And my parents actually moved twice. We took a first available (like immediately available) apartment that gave us first dibs on the one we wanted when it came open. We used the same moving crew, who were very fair and fast.

Dining room and front desk staff are patient, caring and friendly. Transportation to doctor appointments is very helpful.

The only helpful thing would be using Touchpoint to create the shopping list when supplies run out. I often get multiple calls a day when they run out of soap supplies. Really minor because of such great care and medical coordination. Very happy with the transparency and visibility, the family app with activity participation levels and photos is great as well.

It's a wonderful community-- friendly residents, caring, competent workers, uplifting atmosphere. The location was perfect for us.

I love the overall value. Food is good. But not great.