The Arbor Company

Arbor Terrace has been great. They are attentive. Small group in memory care. I feel that my mother is being well cared for. All of the staff at Arbor Terrace Norwood is thoughtful. We are always greeted with warmth and sincerity. I trust that my mother is in good hands and that I will be alerted if any needs arise.

Their setup is good. Their meals are in 1 hour increments which means you see the same people. All the staff greet residents by name. They check on her periodically. Response time when I have a question is usually within a half hour not 2 days later. I feel a lot more at ease with her there.

1.Overall experience 5 2.Cleanliness of the facility 3 – the common areas were very clean, but it was a challenge at times making sure my dad’s apartment was clean – a lot of times, the trash was overflowing and it didn’t look like the bathroom was cleaned very often – the floors in my dad’s apartment were clearly not vacuumed very much and there would be spills on the hard surface floor that sat there for over 2 weeks at a time. 3.Friendliness 5 – Lisa Henderson at the concierge/reception desk was fantastic! She always had a smile on her face and made even the sad visits better 4.Quality of care 5 5.Administrative staff 5 – they were super helpful in answering my questions – they were also approachable and seemed to want to assist 6.Food 3 – what can I say? It’s institution food service – not horrible, but it wasn’t about me – my dad seemed to like it fine 7.Activities 4 – I thought that there was a good mix of offerings for the residents, however, my dad never participated in anything but bible study and Sunday church service 8.Value for the money 4 – after the sticker shock of what assisted living facilities charge, I thought that the services received were probably fair, except, I found it interesting that there were nickel and dime charges like haircuts, guests for a meal, etc. I was in Florida at the time of my dad’s transition to Arbor Terrace and they really helped both me and him make the move. They treated my dad, me, and from what I observed, the other residents, with respect and kindness.

5 for all. We have been very happy with everything! The workers with my grandma are very friendly and helpful. Love the little things they get to do like making guac to try and engage them and everything with music

I am thrilled to be here. Beautiful grounds surroundings outside and inside very inviting with wonderful staff to help with anything. Clean as can be with wonderful living room, activity rooms, arts and crafts, exercise room, movie theater, beautiful dining room. One of my favorites id the winding walkway in front with sitting areas with comfortable chairs along the way flanked with bushes flowers and trees. Apartments are great with full kitchens and closet with washer and dryer. Decor and colors are very pleasing and most importantly clean, clean!

I would give a five to each of those categories, without hesitation. The staff all seem like they like their jobs and they want to be there. They treat the residents with the utmost respect and friendliness.

Staff is very attentive and caring. Lots of activities and very clean!! I would absolutely recommend them to others who are searching for a place for their loved one. They have a bridges program that is between assisted living and memory care which is unique to their model

My loved one is safe, cared for, and I've not had one moment of concern for her well being while there. The facility is beautiful and well maintained. The activities available are positive and welcoming. She has really thrived there. Highly recommend!!!

Arbor terrace allows my dad to live independently with dignity in his own apartment . The employees feel like family. They watch out for my dad and would let me know if anything seems off with him .

Nice place, feel like mom is doing great there. I would recommend.

They good workers kind & helpful I love Preserve the best place you can live Caregivers Amazing Summer, [name removed], [name removed], [name removed], All of them Above of beyond. [name removed] All Staff Members. I can’t tank you guys enough for all you have done for us.

[name removed] and her are amazing! They all smile, they are all kind and go out of their way to make sure the residents interact. The facility has the look and feel of a resort. A very safe place for residents to live.

A wide variety of age groups and great activities calendar for residents. Loving and caring knowledgeable staff.

Arbor Terrace Willistown has been a wonderful home for our loved one. The staff is caring and attentive, and they truly treat residents like family. The community is warm, welcoming, and filled with engaging activities that help our loved one thrive. We feel comfort knowing they are safe, happy, and well cared for.

Mom has been living with dementia for 15 years. This is her third community. We visited several communities and found the resident engagement is far superior to other communities where mom has live.

The facility is very nice and the staff comes across as very caring. We are able to have frequent communication with multiple staff members as we are out of state and not able to visit too often. We get photos through an online portal. We just visited after the first month and we were pleased with how our Aunt was doing. She had gained some weight which was good and seemed comfortable.

When I came with my son 5 years ago, I was thoroughly impressed with the size of rooms, the cleanliness, and I was invited to join in the activities in the patio. The older members were so welcoming and friendly. I wanted in! During my tour, I saw the Dining Hall, the menu, the 2nd floor Theater, the Medical Office, and listened to washers & driers, as well as folks getting their hair done by the hair dresser. Where I had been was a 13 bed facility in Silver Spring, but it did not compare with the size and activities.

I live here at the Vantage, it like a Big family and all the staff are so friendly and most helpful;. All the special things ,they make very special and decorate. so many activities and lots to do. Kitchen staff give the best they can and you will never go hungry. Come check us out, you will love it.

Very friendly and caring staff.

Every Staff Member in every function gets a 5+ rating . Always smiles even when walking around and openness attitudes that make it easy to ask questions or ask for help or information. There are many daily activities available to attend.