SRI Management, LLC

They need more staffing. There is not enough for the number of residents living there. Dining area needs a good cleaning and tables that don't wiggle. It's too dark in the dining room. Devoid of any type of atmosphere. The food is totally gross and at times unrecognizable as to what it is. I have noticed that sometimes a staff member would roughly place the plate of food in front of the resident rather than serving the food. It was as though they were feeding animals, not human beings. Sad.

They must be short staffed. They are not able to check on our family member the way we feel they should for the cost that we're paying.

I wouldn't recommend the community to others for their loved ones. The staff communication with the family is a big problem, as well as internal. The was no consistency about when my loved one should be showered, because there was no internal staff communication. The response time to calls and emails is lacking. I'm still waiting back on calls about a billing issue we . The food didn't ever look appetizing. I feel that they don't think the residents will care about the food because of them being in memory care. The doctor never discussed a medication that they wanted my loved one on and I'm thankful for that.

My loved one seems to like the food. The value for the money is okay. We picked this community because it was the only one that was available They have a good staff, that is hands-on, and deals with the residents. Management could do a better job with communicating, when we first moved in the communication was much better. I would recommend, it for those who need high-level memory care.

The staff are not encouraging my loved one to participate in the community activities. Due to this, my loved one hasn't been able to make friends here. Due to medical issues my loved one has a hard time remembering how to get assistance from the staff, and then they let my loved one be sedentary. The staff communication with the family is good when we have questions or concerns, though.

The staff and residents were nice. The community had a nursing home feel and smell to it. Plus it was smaller than we wanted for our loved ones.

We really do like the people at Village Veranda, the staff members and residents alike are very friendly and very helpful. The executive director is really a great person. We do see different activities going on which is great. Overall we have had a positive experience but at times the communication is lacking and they are struggling with staffing.

This review is strictly for the memory care unit at The Colonnade. The scores I think would be much higher if she had been in assisted living as planned. [name removed] and head of nursing services were excellent as was [name removed].

Sunflower Springs could absolutely improve on everything!

With exception of a couple of people, the staff that is involved with the residents are very unempathetic and have no knowledge of how to deal with peoples physical and mental limitations. When you are spending around $5100.00 a month you have some expectations. Just being a pleasant person is important to a lot of residents as many don't have a lot of family that visits them . A lot of the employees at Trinity Hilly were there just to get a pay check and were not knowledgeable in their job.

My loved one wasn't happy here, as there were times my loved one's trash or laundry wasn't being pick up. The food wasn't as good as my loved one would have hoped for. There could have been more attention to detail in preparing the menu. The staff communication was good with the family and our loved one when we had questions.

I wanted to go here. There was a shortage in staff. The activities is good. It's an older building.

It ws more expensive, and the residents did not seem as happy.

Because it is such a new facility, I believe they have some growing pains that they are going through. Activities are not as promised and they took a long time to get up and running - but they are providing activities now. The food was good in the beginning but from what I am understanding from my loved on, it has declined. There are definitely are some improvements they could make, we have been disappointed.

The do not have enough staffing and therefore things fall through the cracks - it is the biggest issues which really shows in their everyday responsibilities and quality of care. There also is not much stimulation going on. However even though our loved one had dementia the one big thing she always remembers is the food - she says they have really good food.

You were all great there. [name removed] was incredible. I just flew down from New York yesterday to see my dad at Heron House. I got to see him for 90 minutes and then put him to bed. A few hours later he passed away. I don't know how much time to talk but I will say I would not have been able to get him into Heron house or see all the other options available without [name removed] help and I am very grateful to her and you all for that.

The showers were dirt. They had really nice and good people. I had an issue with the bill , which made me very upset because it was very high. The food was good. They had some activites but not a lot. There wasnt much value,for the amount of money that I was paying. The outide was nice. The people that do the work is 50/50, in which some do a good job, and others are just there for a paycheck.

My husband was at the Colonnade because he has dementia and could not be left alone at home. I had gone to the hospital, was sent to rehab where I got COVID, went back to the hospital, then to a lock-down COVID ward, then back to the first rehab "to be discharged". When I got there, they wouldn't let me leave. I sat in the lobby for two days to put pressure on them to sign the papers so that I could leave. During this, the absolute worst month and a half of my life, I was dehumanized, screamed at by CNA's (they screamed at everyone), treated as less than human, left in a room with no call button (I was told by the CNA and the nurse to "yell"), and a toilet that had overflown in the morning and the refuse on the floor was never cleaned up. This is the tip of the iceberg of the horror that was my life during that time. This is the reason why I "failed to give the Colonnade 30-days notice" that [name removed] was leaving. It never crossed my mind. I was trying to survive. They have just notified me that I owe them [price removed]. They are making us pay until [date removed] even though we left the Colonnade on [date removed]. They are totally unreasonable. I am perfectly willing to pay for the time that we were there, but not for the time that we were in our own home. I would tell others, "don't go there". They are unfriendly, the upper-staff were very unfriendly and condescending. When I was leaving I was waiting for my ride with wheelchair transport. The director, [name removed], came by and grabbed the footrest off of the wheelchair I was in. It was their wheelchair, but I was waiting to transition into the transport wheelchair. He came by as if I was a thief in the night trying to steal it. He didn't say a word, he just snatched them in a huff. I was so mad, and I told him so in an email. He apologized, but there was no need for that as I was not stealing it. If he would have just asked me, I would have explained that I was waiting for the other wheelchair. They're also trying to make us pay for the time that we were not there and I'm upset about that too. Again, I was in a lock-down Covid ward and I had several risk factors. They wanted me to give a 30-days notice that [name removed] was leaving The Colonnade, and that wasn't the upmost thing on my mind, as I was being dehumanized and receiving the worst treatment. Excuse me if was not thinking about making a phone call during that time. That was upper management, and I have nothing good to say about them. That is what I think about the Colonnade at Beckett Lake.

Nurses not taking care of mom. Some of the staff are not really nice to the residents. Sometimes mom likes the food and sometimes she does not. It should be cheaper. Other families, looking into this facility should talk to patients and staff that work there.