SRI Management, LLC

The public areas of the facility are very clean. They get a 5 on that. HOWEVER, it appears that at least some of the residents' individual rooms are not nearly as well tended. My mom's small suite clearly had not been cleaned in several months. The shower floor and mat in the bathroom had orange mold growing all over it. The kitchen sink had slime in it from lack of basic wipe down, the microwave had old crumbs in it that were clearly a few weeks old, the carpet had obviously not been vacuumed in weeks. My wife and I spent several hours correcting these deficiencies. When speaking with the staff we were told that a specific housekeeper on that floor is well known to be derelict in this way. The staff were informed that surprise inspections will be held going forward as mom is not getting her money's worth. The food is good for people of that age group. They all seem to like it. It's not as appealing to younger adults but then again, I'm not living there. From what I can tell from afar the activities seem to attract mostly the same cadre of seniors. Folks who would prefer to sit quietly in their rooms all day are left to do precisely that. On the one hand I can understand it, on the other I'd prefer they made an effort to appeal to a wider audience.

The staff is very caring and treats my loved one very well. The facility itself is very beautiful and centrally located so I enjoy visiting my loved one there.

New facility. Young energetic staff. Apartments have plenty of room. My parents are in memory care, so it's not so much about the amenities. Everything is taken care of: meds, meals, PT, laundry.

Overall, Sunflower Springs is in very good assisted-living facility with dedicated -caring staff, good food, and regular activities that encourage community. The activities include shopping and eating out activities as well as repetitive activities and happy hours three times a week, often with music. The facility is clean as well. Check it out for your loved one.

I'd say that families need to know that the base rent charged is not the only monthly expense. Depending on the number of care points assessed, this additional cost can be an unpleasant surprise and isn't talked about much. As far as The Beacon at Gulf Breeze is concerned, it is a good facility with caring staff throughout the organization and I would recommend it to others.

There is not much leadership or staff training.

It is a very nice place. It is very expensive.

My loved one is currently a resident at Creekside on Whipps Mill Road and the experience has been very good for her at this facility so far. The staff are very friendly and nice. The meals are of good quality. The management is quick to handle concerns. The cleanliness, care services and activities are good. I would definitely recommend Creekside on Whipps Mill Road to others.

I would say that any place such as superior will have things that you think needs improvements. Look at your differences and work on them together. Just remember your always going to feel your loved on needs more because overall they are your responsibility.

The staff genuinely seem to care about the residents and the families. The only issue we've had is with medications being filled. It is much easier on the facility to use Guardian - the pharmacy they contract with for meds. However, Guardian is expensive compared to other pharmacies and if the facility needs / can't easily locate a med (even if it is there but is in the "extra" bin) they simply order more from Guardian. If that new order is not within the parameters for the insurance, the full price gets charged. It is much cheaper for the family to manage the scripts and take them to Bayport. Also, if scripts are mailed to the resident and that resident has memory issues, the med may sit in the mailbox for weeks without the med tech knowing it has arrived. Worse, the resident may toss the script. Thus, I've found that is more time consuming but in the end it is much better to manage the scripts myself, pick them up from the retail pharmacy, and deliver to Bayport myself.

Meals take a long time. Residents sit waiting for their meal, up to an hour. The food must be good because Mom has put on a little weight. It takes a long time (weeks) to get a work order completed. Special events are well planned and organized in advance. Overall, Mom is very happy. She has made friends and is pleased with how beautiful her home is. She is safe and well cared for.

I would only recommend this place to someone who wasn't bothered by changes that happen very often. I was not informed that on anniversary of your signing on here you would get a 6% increase every year. The food some weeks is okay and other weeks there is nothing good.

They accept Medicaid, they have very nice honey feeling, lots of activities and everyone is very friendly. I think the kitchen help is challenging as they don't all speak English. The nursing staff may be different than aids, the aids are not highly skilled

I would totally recommend bayport to others. 99% of the staff are amazing - super patient and caring. Right now they are in the midst of some major staffing changes (the director and the head of nursing services) and you wouldn't know it. My mom is getting the same level of care. I can't imagine life without these care givers.

The staff is professional and kind, but the move in process was bumpy. Very little information was provided to make for a smooth transition into assisted living. The staff did respond to questions, but family may need to take the initiative to get the information needed. Overall, I do recommend this facility.

Head of Facility [name removed] is very responsive, attentive and on top of the residents needs; nursing staff truly cares about the residents and providing the best possible care. They could have more proactive communication with the families. I would recommend Heron Club to others.

I like this place. I like the general feel of it. Casual and for the most part caring. I think they could elevate the food a bit. And tighten up the management. My mother complains but not in a nasty way. My mom is an entitled 94 year old woman who has been independent for 40 years. This is a new experience for her. I feel fortunate that we found this place. She has a balcony that looks over a lake. I wish she would be more social. We looked at many different places. When they showed us the room at Colonnade, room with a view, it was the best on all points.

Once facility problems are resolved it was best place he lived. But facility has had some big problems with burst pipes and other things.

This is a beautiful place, very clean with friendly staff. My friend, who is resident there, is only noticing shortage of staff. When she needs assistance and does press the assistance button, sometimes takes a long time for someone to show up. Other than that , this is a super place.

I am very well, satisfied with the level of care and services that Seagrass has provided thus far. At the same time, I’m monitoring my mothers needs, which we are still assessing. At the same time, we’re still trying to figure out, if assisted-living is the correct level of care that she needs. Overall, I am pleased with the quality and level of care that we received.