Spring Arbor Management, LLC

Should provide a staff to be present when moving in to answer questions and orient to schedule, resources, etc. The staff was great. Only had a bad experience with one staff member. Spoke to the director to resolve the issues. Would recommend a better communication process with the MD and NP. Otherwise, it was a great facility and I would recommend it to anyone!

I have been pleasantly surprised at Spring Arbor. The staff are caring and friendly and the residents seem well cared for. I would recommend them to anyone needing Assisted Living or Memory care services.

We are so very pleased with caring staff at Spring Arbor Rocky Mount. It is hard when you have to find a place for your loved one that you know they will be loved and cared for. We have had a very positive and loving experience with all of the folks at Spring Arbor. Everyone is very positive, and willing to work to make my mother in law comfortable and feel at home.

We are so thankful for the staff at Spring Arbor I. Rocky Mount. They went out of their way and above and beyond in order to assist us in transitioning our precious mother to Memory Care there. It was truly the hardest decision we have ever had to make, but their sincere warmth and care helped to ease the process so much. She is doing well and she is settling in, we are at peace that she is in a safe environment and engaging I therapeutic activities with the other residents there. Would recommend this place if the need is there like it was for us.

In searching out, reviewing and visiting several facilities it came down to choosing Wickshire. From the moment my son and I walked in we felt welcomed and the hospitality offered was very appreciated. The facility is bright and cheery with lots of activities going on. The staff knew each patient by name in the hallways and were very friendly. Mother in law is actually being transferred there today and we feel very comfortable. And last but not least [name removed] was wonderful to work with and made the whole process easy.

In looking for places with assisted living and memory care options I had toured Spring Arbor and several other locations and called A Place For Mom. Both were especially helpful. A Place For Mom sent me several other possible locations. Spring Arbor was nice looking and offered many daily activities and rooms with private baths. The fact that Spring Arbor was willing to work with my dad in assisted living who has early stages of dementia was the major deciding factor to place him there. The process to place him there was explained and the paperwork was straight forward. All of the personnel that I've met are very friendly and helpful.

There is no complaints about the food. They offer wonderful activites, but my loved one does not participate. We picked this community, because they had a vacancy and I liked location. The staff is outstanding, and just wonderful. I am very pleased. I would like them to improve on, giving me updates on any concerns with my loved one. I would recommend to other families.

I have been at Spring Arbor for a month. The administrative and residential care staff are caring, knowledgeable and well prepared to meet my needs. They provide the care and support they say they are going to do. The dining staff are very attentive and courteous, the meal preparation, variety and the desserts keep me happy. My only complaint is too much great food and snacks, but I love it. Spring Arbor was an excellent choice for my care and my daughter's peace of mind.

It is amazing how fast they personalize the relationship between you and the facility. The staff learns the families' names and calls you by name, which is important to me. Within the first or second week, everyone working with Mama knew who I was, from administration to the housekeeping staff. That was amazing to me. When a new patient moves in, they make sure everybody on that patient's hall knows all about the resident and their family. The staff are all very friendly They've created a consistent daily schedule for my mom and really strive to put their best foot forward. Any time I ask for a list of her meds, they've provided it promptly. The facility is clean. They offer great activities geared toward their residents, and they come and ask every time if she wants to go. They have Cornhole, Bingo, Canasta, Jackpot, outings outside of the facility, etc. The people running the facility are on top of everything, so much so that I wonder how they do it. Any requests/concerns are taken care of right away. It's a very nice facility. You pay more, but you get a lot more.

This was a nice community and was a bit more spruced up than another community I toured. I liked the homey feel at another community more.

Most of the staff are very caring. From the cook, the housekeepers, salon staff, nurses, caregivers, office staff and directors. They have good communication with family members and even came to visit us during a hospital stay. My advice would be to visit often and get to know all of them. Visit different days of the week and different times of the day. Build a relationship with those who are caring for your loved one. This particular location seems to have a good employer satisfaction and cohesiveness policy, which if a facility has happy staff you will have happy residents!

Spring Arbor has just been a wonderful experience for our family. Our loved one seems to be adjusting very well and she is being well taken care of. The staff members are incredibly personable - we have had no issues there at all. They have her in all types of occupational and physical therapy classes. Their activities board is full every day - they have musical entertainment, movie nights as well as field trips .

The staff in all sections of White Springs are excellent and very caring of their residents and treat them like extended family. We would absolutely recommend this community based on the experience we have had so far.

They do a great job. It's good value for the money. They take good care of my loved, and treat with them with respect. I picked this community, because It was close to where I live. Overall, I would recommend to other families.

When my family members and I visited SAORM last month, we felt truly welcomed througout our visit. All of the staff members, especially in the kitchen (btw, the food was absolutely delicious), were genuinely kind. In addition, [name removed] in particular, did an awesome job of giving us the opportunity to ask questions and converse, without making us feel overwhelmed or pressured.

I have the following to say about Spring Arbor. 1.The Sales Representative is a true professional. 2.The entire memory care staff is phenomenal. 3.The Chef is outstanding. Spring Arbor keep up the great service. There is a Blessing from God when you take care of our Seniors. Thank you!

Everybody, from the administration to the care staff (aides and nurses), was very caring with all of the residents, and not just my husband. All the residents I saw seemed happy and well cared for. I was very impressed with how much the staff truly seemed to care about the people they were taking care of in the memory care unit. And the food was very good as well.

Staff is always very friendly. My loved one is always saying she is happy here.

My family and I have loved this place since day one. It feels like home away from home for my loved one. <y loved one had tp be away for a while, but to God be the Glory, she is back and we are one happy family. There is no place like home.

Right when you walk into the community the staff members are all very friendly and are more then willing to answer any questions. Even if the staff are busy and a family member or residents needs assistance they will stop what they are doing so they are very attentive. The community is very clean and always smells fresh. We see plenty of different activities going on. Based on our experience we have already recommend Wickshire Creeks to other families and we will continue to do so.