Spring Arbor Management, LLC

The community is very caring, compassion and has dignity. The staff was great at communicating, which was regular, and frequent communication. I would recommend to other families. It's the best that there is.

We could have not had a better experience! Mom almost never had to wait to get care. It was immediate! They would even sit in her room with her when she was afraid or lonely! Excellent care! It was a relief to know there were 2 caregivers, not 1. [name removed] were informative and kind to all family members visiting. Family felt welcome to come by at any time. It couldn't have been a better experience all around! There is no better choice! The care from both caregivers was loving and caring. My Mom rarely waited for help. The food was very good! The entire home was always shining clean. If someone wet the bed, they were changed and cleaned immediately in a loving way. I had not experienced this level of care anywhere else!

This place is awesome. I would recommend to anyone. My mom is doing so well there. They take such good care of their residents. They pamper them with polishing their nails, etc.

Our family had an in person tour with Spring Arbor of Wilson and we thought the tour experience was great, but we needed to move our loved one in fairly quickly and they just did not have a bed available at that time.

Spring Arbor has been excellent in meeting my brother in law's needs. The communication has been very good and the staff all seem very kind and caring to all their residents. I stop by at various times and see them in action. I would definitely recommend to other families.

We didn't really look or considered any other place. I did Google other places but we visited Spring Arbor and that was it. We were so impressed with the appearance, the cleanliness, the warm reception. I had been to other places to visit others, but this time I had to select a place for my family member. Only if I had to would I have selected one of them. Payment is a little tight but we sacrifice for the service rendered. Family is quickly informed of issues when they arise. Family is welcomed to visit and participate at any time.

I am impressed with the staff, cleanliness and comfort given to patients in this facility. My loved one is a difficult case and he's treated well, with respect even he probably doesn't deserve it. I believe my loved one is in the absolute right place.

We think it's a great place, and Mom is happy there. The chef resigned and it's taking too long to bring the quality of food back up to standard. Overall, I would recommend to others.

The Beach House Jacksonville was very nice and was our 2nd choice. The location of San Pablo rd won because my mom is a mayo patient and it's more convenient.

Should provide a staff to be present when moving in to answer questions and orient to schedule, resources, etc. The staff was great. Only had a bad experience with one staff member. Spoke to the director to resolve the issues. Would recommend a better communication process with the MD and NP. Otherwise, it was a great facility and I would recommend it to anyone!

I have been pleasantly surprised at Spring Arbor. The staff are caring and friendly and the residents seem well cared for. I would recommend them to anyone needing Assisted Living or Memory care services.

We are so very pleased with caring staff at Spring Arbor Rocky Mount. It is hard when you have to find a place for your loved one that you know they will be loved and cared for. We have had a very positive and loving experience with all of the folks at Spring Arbor. Everyone is very positive, and willing to work to make my mother in law comfortable and feel at home.

We are so thankful for the staff at Spring Arbor I. Rocky Mount. They went out of their way and above and beyond in order to assist us in transitioning our precious mother to Memory Care there. It was truly the hardest decision we have ever had to make, but their sincere warmth and care helped to ease the process so much. She is doing well and she is settling in, we are at peace that she is in a safe environment and engaging I therapeutic activities with the other residents there. Would recommend this place if the need is there like it was for us.

In searching out, reviewing and visiting several facilities it came down to choosing Wickshire. From the moment my son and I walked in we felt welcomed and the hospitality offered was very appreciated. The facility is bright and cheery with lots of activities going on. The staff knew each patient by name in the hallways and were very friendly. Mother in law is actually being transferred there today and we feel very comfortable. And last but not least [name removed] was wonderful to work with and made the whole process easy.

In looking for places with assisted living and memory care options I had toured Spring Arbor and several other locations and called A Place For Mom. Both were especially helpful. A Place For Mom sent me several other possible locations. Spring Arbor was nice looking and offered many daily activities and rooms with private baths. The fact that Spring Arbor was willing to work with my dad in assisted living who has early stages of dementia was the major deciding factor to place him there. The process to place him there was explained and the paperwork was straight forward. All of the personnel that I've met are very friendly and helpful.

There is no complaints about the food. They offer wonderful activites, but my loved one does not participate. We picked this community, because they had a vacancy and I liked location. The staff is outstanding, and just wonderful. I am very pleased. I would like them to improve on, giving me updates on any concerns with my loved one. I would recommend to other families.

I have been at Spring Arbor for a month. The administrative and residential care staff are caring, knowledgeable and well prepared to meet my needs. They provide the care and support they say they are going to do. The dining staff are very attentive and courteous, the meal preparation, variety and the desserts keep me happy. My only complaint is too much great food and snacks, but I love it. Spring Arbor was an excellent choice for my care and my daughter's peace of mind.

It is amazing how fast they personalize the relationship between you and the facility. The staff learns the families' names and calls you by name, which is important to me. Within the first or second week, everyone working with Mama knew who I was, from administration to the housekeeping staff. That was amazing to me. When a new patient moves in, they make sure everybody on that patient's hall knows all about the resident and their family. The staff are all very friendly They've created a consistent daily schedule for my mom and really strive to put their best foot forward. Any time I ask for a list of her meds, they've provided it promptly. The facility is clean. They offer great activities geared toward their residents, and they come and ask every time if she wants to go. They have Cornhole, Bingo, Canasta, Jackpot, outings outside of the facility, etc. The people running the facility are on top of everything, so much so that I wonder how they do it. Any requests/concerns are taken care of right away. It's a very nice facility. You pay more, but you get a lot more.

This was a nice community and was a bit more spruced up than another community I toured. I liked the homey feel at another community more.

Most of the staff are very caring. From the cook, the housekeepers, salon staff, nurses, caregivers, office staff and directors. They have good communication with family members and even came to visit us during a hospital stay. My advice would be to visit often and get to know all of them. Visit different days of the week and different times of the day. Build a relationship with those who are caring for your loved one. This particular location seems to have a good employer satisfaction and cohesiveness policy, which if a facility has happy staff you will have happy residents!