Spring Arbor Management, LLC

The staff were wonderful and dealt with some issues my husband was having. It's a great place for family members who need extra care.

Our aunt chose this assisted living community for herself 2 years ago, after her Alzheimer’s diagnosis. It has been an amazing home for her. Her apartment is beautiful, the staff is amazing and have become like family to her, her days are busy with fun activities and adventures, and she has made wonderful friends. It’s also a small enough community that no one falls through the cracks-everyone receives top-notch care. Oh! Bonus-the food is excellent!

A Place for mom gave us many options to look at. We as a family of 5 siblings wanted out parents to be close by so we can all visit. The Shores of lake Phalen was not in the area us kids wanted to look, but when we went and toured The Shores of Lake Phalen we were stunned. It is a little bit further of a drive but for the price!!! We make the lager drive. All-inclusive Pricing has made it so easy for us to manage our parents finances. Thank you

The staff is very caring and professional. It is a well run, compassionate organization. Also, the staff feels called to do this work and they care about the wellbeing of the residents.

My mom has been residing at The Piper in one of their memory care units since late March. I am grateful for the staff who understand her dementia and genuinely care about her as a person. It makes a world of difference in her adjustment to this as well as the recent loss of her husband of nearly 65 years. While The Piper is close to my home, they have taken a great deal of the stress off of me personally.

Spring Arbor is great! The staff and residents act as a family. I enjoy spending time with the staff while visiting my father. My father's 1 bed room is perfect. The studio apartments are enough as well.

I moved my mother here in October 2023 from a similar community. I have nothing but great things to say about this community. The gentleman that helped us from the beginning was most accommodating, from being patient cause mom was nervous to move(it took us over a year to make the decision and get the move done, to the day we moved in. I am new to the metro and didn’t have much help with the physical move, he took time and came in on his day off to give us a hand moving furniture. The food was well above what mom was getting at her former community. Activities every day, outings on the bus. The maintenance director even came in to help us, hook up her television and introduce himself. I could not be more happy about moms time at this community.

Such a lovely place super clean super Demere really good stuff. Perfect price took really good care of elders parents and super nice I loved the layout and everything and everyone is super nice and respectful

The staff was very loving and caring. They treated my mom like she was their own mom. We were very pleased with how mom was loved by them. They were quick to let me know if anything had happened with my mom I always felt informed.

This is a wonderful place. I wasn’t sure how my mom was going to handle it. She was unsure how things were going to be for her. I so happy that she is happy and gets involved with the activities. She has met so many great friends and the staff is wonderful.

Spring Arbor is expensive, but we found the facility and the level of care was worth it.

We toured White Springs Senior Living for our mom, and quickly felt at ease with the sales director. She gave a thorough tour and was so helpful with educating us on the correct care setting. She knew every resident and you could feel the connection that she has with them. The community is very clean and welcoming. The location is perfect for us to be able to drop in and see mom.

I love the atmosphere here and how it feels like family. I have made many friends here and extended family. The activity programs are great and so much fun! I especially enjoy the socials. I love that we get to go out into the community as often as we do. I like to help out my friends and staff anyway I can. I consider this place my home and I feel very safe and comfortable here.

We are very pleased with Spring Arbor. My mom has a one bedroom. The rooms are large enough for almost all her furniture. This has made it really feel like home. The bathroom is very large as well. The staff is very polite and friendly. They know everyone's name! They serve 3 meals a day with choices at each meal. There is a kitchenette area in the apartment with a sink, refrigerator, microwave and cabinet space. Nurses are on duty 24/7 and manage all medications. Family members are always welcome and there are many special activities for families to attend (Easter activities, Kentucky Derby party, Mother's Day tea, etc. ). The residents have an outing once a month to a local restaurant, transportation provided. There are also many activities: exercise, walks, bingo, movies, etc. Spring Arbor has a lot to offer for assisted living residents.

Loved Spring Arbor! They have been open long enough that everything goes smoothly. The staff is fantastic. They are very professional but also warm and friendly. I would highly recommend Spring Arbor to everyone.

The staff at Hearthside was very welcoming from the very first day. They continue to take great care of my mother, and she speaks very highly of them. The facility is always clean and inviting to guests. The apartments are clean and spacious. My mother enjoys the food at Hearthside, and the dining room staff very quickly learned what she likes, and does a great job of catering to those likes. At first, it seemed that Hearthside was more expensive than other senior living facilities, but it isn't. The price Hearthside gives is all inclusive, including laundry, transportation, food, Additional help if she needs it. The other facilities kept their base prices lower only because they then turned around and charged extra for all of the other services that can make a major life change so much easier.

My father and I chose Spring Arbor because SA is a smaller facility and dad felt other local facilities were too large. This smaller size facilitates a greater sense of community. The friendly staff get to know not only the residents, but also their families. Our overall experience has been wonderful. Dad is in AL and mom in MC. Everyone working at Spring Arbor are so attentive and truly care for mom and dad. Choosing to place a loved one in Memory Care is a difficult decision. Thanks to Spring Arbor, Mom has acclimated well to Memory Care. She is doing far better than I could have hoped for or imagined. I credit this to the caring work of the Cottage team. All are willing to help in any way, and they listen well. The entire facility is very clean which is also so important. We're very happy with our choice. We do believe Spring Arbor was the right decision for our family.

The place is beautiful, and very clean and well maintained. The staff is very personal. They know everyone's name, and family members, and they go out of their way to make each resident feel special. They have monthly resident meetings, and they almost always complain about the food. Some want one thing and others want something else. You can't please everyone all the time. My mom is used to eating out a lot. So for her, she'll never be happy. However there is a main menu, and an alternate menu for each meal. But you can always get soup and a cold cut sandwich, hamburger, or hotdogs. They desperately try to please everyone. Mom just keeps some microwaveable meals in her apartment. So if she can't find anything she wants, she heats up her meal in her apartment, and brings it to the dining room, so that she can eat with her table mates.

The staff is lovely and professional. Environment is clean and intimate. The facility always smells nice. The food has a high salt content and that can not be changed. We just don’t care for the institutionalized food.

Spring Arbor Kinston is a clean and cheerful/inviting place. The staff is always friendly and greets you by name. There is a calendar of many events and activities each month. It is displayed on a large bulletin board. There is a calendar for Assistive Living and another for Memory Care. They have a monthly newsletter with information and recognizes birthdays and anniversaries. My husband is in Memory Care now after being in Assistive Living for 3 months. He gets excellent care and individual attention and support. I'm very pleased with the care my husband receives here!