Spring Arbor Management, LLC

The facility is very presentable when entering. (Clean with no smells). Facility is divided into 6 separate neighborhoods with their own dining and nursing staff. Receptionist [name removed] is the best!

I give them a #5 on all of the above. They have been amazing. They are expensive but they all are. I love the memory care unit for my mom who has dementia. This unit is completely secure and the patients can roam freely thru the unit. Also they only have 14 patients in the unit so they all kind of know each other. The place is kept clean and the food is very good. The staff are exceptional.

Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.

What we like the most about The Piper is the nice rooms and facility. Extra medical help available when needed. Answered the phone when I called the unit.

Just a nice place that you trust with your loved ones to be cared for.....clean, friendly, lots of options for everyone.

I think it's too expensive but I realize it's comparable to the surrounding counties. Food is good. Mom Said she is going to gain weight because she's eating so much. Very friendly and polite. Refer to residents by name when passing in the hall.

Yes I would recommend. I like the fact that they get to know us and we get to know them. There's plenty of activities for all levels of care as well! It's a smaller facility so the staff gets to know the residents and the families. They all seem to be very conscientious about their work.

All staff were extremely helpful, caring, and knowledgeable. The facility is spacious and bright. It is well maintained.

When it became necessary to move my mom into assisted living. I was in tears at the prospect of having to do everything by myself. [name removed] the administrator at Windsor Manor saved my life that day. She walked me through every step of the way, assuring me that no question was too silly. She made everything so simple and my mom and I gained a loving and dedicated family from that day forward. I have never met more caring individuals than the staff at Windsor Manor. Their patience, kindness, and their willingness to go above and beyond daily is unlike anything I have ever experienced before. Windsor Manor is clean, comfortable, reasonably priced, and the staff and residents are closer to us than family. From the cleaners and cooks, to the handyman and nurses, to the excellent and creative Activities Director [name removed] , I have never heard anything but positive encouragement during our time here. We have been blessed us one hundred fold. Don’t look anywhere else, you can’t get better care than

We toured White Springs and immediately felt at ease with the sales director. She has been there since they opened and you can tell she loves what she does. She knows every resident and family member. My mom was very hesitant at first, but by the end of the tour, she was ready to move in. She moved in after the holidays and she is very happy. She loves sitting in the beautiful dining room and sharing a meal with new friends.

Friendly staff who are willing to work with multiple personalities. Room sizes are good. We have a roommate so they have various options.

I am the ex husband of the woman that was in there. Her daughter, also my daughter, was the person that handled the arrangements after our first visit to Spring Arbor. She had all good things to say about her mother's time there. She also stated that when it was time that Spring Arbor was where she would take her mother.

From the first visit to today, two months in residence, my sister has been treated very well, with respect, patience, and dignity. All staff members are very helpful to her and family members. Communication from the caregivers with family is excellent as well.

We love Spring Arbor & it seems to be the perfect fit for mom. The smaller sized facility plus wonderful caring staff have made for a great few months. Mom will never be "happy" not being in her own home but this makes more sense to her than independent apartment living did. And the place is kept exceptionally clean. Even to the point where the facilities guy came in to wipe mom's shower curtain down with Barkeepers Secret while I was there.

My mother in law received excellent care at Spring Arbor in Apex. We were impressed with everyone we encountered. The speech, occupational and physical therapists were also excellent. It was the right decision for us!!!

Windsor Manor staff feel like family. They get to know you on a personal level. They go above and beyond the expected, always. I would highly recommend them to others looking to place a loved one. Her time with Windsor Manor was not very long. The staff was extremely caring and helpful. Hospice came in and everyone worked together very well to help mom.

The staff took feedback well and attempted to accommodate special requests etc. it's important that family be involved as staff was sometimes very slim.

Great staff and great communication. Calls when anything happens whether major or minor. Lots of activity and encourage all to participate. A variety of foods for breakfast, lunch and dinner. Would definitely recommend.

I can’t say enough how wonderful this place has been for my father. The staff was always very friendly and updated me on changes in my dad’s behavior and health. The place was clean and the food was good, as I had the opportunity to have dinner with dad on numerous occasions. My father has a private room in the memory-care facility. Wickshire Creek Crossing comes with my highest recommendation.

Spring Arbor exceeded our expectation in every way. My father is now living his best life, his mood, endurance, and overall quality of his life have improved. The staff is kind compassionate. The facility is top-notch clean and provides all his needs. Being a healthcare provider and RN for 33 years I know quality when I see it.