Spring Arbor Management, LLC

Staff is very competent and friendly and most of all caring Activities go on all day and keep mom cognitively stimulated and her dementia seems better since there. Based on the experience we have had so far, we would recommend Spring Arbor of Wilmington to other families.

We toured Waterstone on Augusta during our search for an Assisted Living facility for our loved one. This facility was great, I was very pleased with it. However, my loved one didn't favor this facility because it was on three levels and seemed too big. She gets disoriented easily.

My loved one is currently a resident at Wickshire Creeks Crossing. The staff at this facility are kind and work so well with the families of the residents. I am beyond grateful for Wickshire Creeks Crossing! I would recommend this facility to family and friends.

It was fairly priced and the staff and administrators I met were very nice and cordial. Make sure all the staff folks knows what's going on, follow up on them because they do not communicate with each other very well, the administration staff doesn't follow up on complaints, the medical treatment takes 3-4 times longer than a visit to a doctor. A doctor and Psychiatrist may be on staff but are not readily available to see residents. A psychiatrist is not the same as a psychologist available to help residents cope with their new environment. A psychiatrist is not necessary unless you want your loved one to have new drugs to cope with their new environment. Which is not a good thing. Aides don't always follow instructions concerning a residents needs or abilities. I'm constantly following up on the to do what needs to be done.

I would say that no place is perfect and everyone is shorthanded but overall we are pleased with the care and environment there. We picked this community, because of the proximity to our home.

We have had a good experience with assisted living at Wickshire Creeks Crossing. It has been a pleasant transition for my dad, and the ladies that work there are very sweet.

It's a smaller facility and very hands on. I like it very much. It's a very good facility. They take good care of my loved one. I would recommend it. There is very little turnover of staff. I visit my loved one often, and see the same faces all the time. I think that says a lot about the way the aides treat the residents, and the work environment that Spring Arbor provides.

Overall I'm very satisfied- really nice staff. It the beginning stages of communication there were some unclear or misleading info regarding medication management fees, food, etc. just to make sure questions are asked so that expectations are clear. My loved one always complaints to me that the food has no taste, not sure... it may be an individuals specific taste perhaps... just not my thing...

We've been extremely happy with the management at Waterstone. If there are any challenges, they work hard to correct them. I live hours away from Greenville, but the Waterstone staff has helped me manage everything I've needed to help my parents transition into assisted living. I would recommend to others.

The Piper could definitely add more activities for the residents, our loved one is bored and spends way to much him in her apartment. Most of the staff is young and not very friendly (according to our loved one). She has been there for [date removed] and has had less then 5 showers. I have spoken to the director and she said it would be addressed but has not gotten better as of yet.

So far it seems the services and communications are good. Mom likes the place much better than her last place. They offer; Hair and nails, regular activities in and out of facility, physical therapy, on-site Dr visits, and decent food.

The admissions staff was easy to work with, and they were able to accommodate my financial and quality of life requirements. There's been some staff turnovers and it's taking a while to get her wheelchair and other items, but no significant issues. I would recommend this community to other families.

We got off to a rough beginning, but things have gotten so much better due to my advocacy for my spouse. I would tell others to just be present for your loved one; not every day but often. Sit with them at some meals; participate in some activities with them. Be visible as much as possible and ask questions.

Overall it is better than good. It is very expensive but seems to be well run. The areas they could use improvement on would be the meals and faster responding nursing care.

It was challenging for my loved one at first, but my loved one is getting better adjusted. I would recommend Spring Arbor to others. They do have a shortage of care services, but that is happening all over.

Spring Arbor of Rocky Mount is a good place for loved ones when you can't provide for all of their needs yourself. I like that it's in close proximity to my mother, sister & myself!

They did have some water damage recently. The pipes froze and burst a few weeks ago - but that was no fault of theirs. Other than that, things are going pretty well so far.

I thought Spring Arbor was a nice facility based off of our tour experience. I was just more impressed by another place and it seemed to be a better fit,

They had staffing problems, which have seemed to level out. They are working hard. The food could be better. They can improve by adding, more fresh veggies/fruits. The staff is very friendly, and thoughtful. They havel limited outside space, and the residents don't have transportation. So those are other things, that theycan improve on.

Staff have been courteous, respectful, and professional., The staff are attentive to the residents and friendly.