Spring Arbor Management, LLC

Very new and modern.

Unfortunately the manager didn't show for our appointment. We were given a tour by the architect who seemed knowlegeable. The Manor isn't finished yet but will be very much like the one in Bondurant. Very pretty. Nice rural neighborhood.

I was very impressed with Windsor Manor in Vinton. My parents were impressed too.

Her place is opening in Jan. Larger rooms than the 2 I mentioned in Sterling. Free transportation to doctors in Leesburg.

Overall, the facility is ok. Staff is a hit or miss. Some are great and some not so much.

I'm thrilled with the place. The cleaning has improved. It's a smaller facility, which is good because the last place was larger, and dad would get lost. The staff is pretty good. There is not too many complaints with food. The activities director is amazing. It is a little pricier than other places but worth the value. Overall, it's a great place, dad is very happy. Also, the activities director is awesome-very musical, and has music sessions with individual residents. One other thing, my dad loves the bus tours.

When we toured with Beach House they were getting ready to do a commercial for the facility so all the upper management was there from other states. There were so many people there any everyone bombarded us and they were way over the top. It was a beautiful place but there was so much going on that it was a turn off for us.

The apartments are spacious and lad out well. The dining room is has plenty of room for wheelchairs, walkers and people to move around in. Overall the facility is pretty and welcoming. I can't say I'm happy with the medical part of this facility. You need to go with there provider to package the meds in a push pack. Our father was given the wrong medicine and the wrong amount on a number of occasions. Because dad is a veteran and he's med's are at a discount it is more of an expense for us to go though there provider. Dad is for the most part happy there.

I really thought that this community was very nice. The people were very helpful and reassuring through the process. Residents were out walking around. The only issue that I had was the price it was too expensive.

My mom has been there for a couple of weeks and is slowly getting adjusted. It's terribly expensive, but it's where she needs to be. Most of her meals are provided and there is bingo. A friend of my mother's recently came to visit her there and I don't think my mom would've invited her if she wasn't happy.

Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.

Quality of care varies with available aides…some are there just for the paycheck and others truly care about the residents. When problems are brought to the attention of the Patient Care Coordinator, feedback is always promised but rarely given. Apartments need to be cleaned more often and trash emptied more often.

I will say I think there is room for improvement. I thought the activities they planned for the memory care patients during my Moms stay was lacking and looked better on paper. Also, having carpet in the common area or anywhere in the memory care side is a mistake due to incontinence. Being that memory care is right next to the front office, perhaps that is the reason for the strong air freshener you're hit with when you walk in the front door of the facility. I also think that the staff should be pushing water intake because that is essential to dementia patients but of course that would mean they would have to see to toilet needs more often. This is just a few things I saw that could use improvement. There are others. There was some confusion as to whether we needed to supply my Moms linens. The admissions office said no, that it would be provided. The staff in the memory care section said we did. They should be on the same page.

Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays

The staff talks a good game. It did not work for my mother. They tried but just was not to be

Nurse aids have a problem about working not doing there jobs and on their cell phones and not doing what the family asked the aids to do by what to put on their love one. Room size are good but not good house keeping.

My brother past away and they charged him room and board even when he was no longer here on earth. Unfortunately, he was there for 3 days but it seems like it was a nice place until you talk about getting your money back for services not rendered.

They could improve on there nursing assistants and RN's that speak English, language barrier was an issue there nursing assistants just didn't want to be bothered

Overall. Med staff/caregivers were great. It is a much older population that we expected. The admin staff pushed her to eat in the dining room. There were several times where they said she had to. No other option. When she didn't, she didn't get a meal. It took us a few weeks to get them to leave that piece alone. Unfortunately, my mom just wasn't happy.

I actually lost my mother there [date removed] . She was doing well & to my shock she fell in the night on a Saturday fracturing her hip. I blame lack of care & supervision by the night/weekend staffing. The last few weeks of her life were very disturbing & surprising to me. Most of the personnel were ok, food not that great & a few had bad attitudes. The way I see it with my extreme "facility" experience residents are numbers filling the space. I found a few staffing that truly seemed to care. I would not take my mother there again. Would not recommend. Room for improvement.