Spring Arbor Management, LLC

I liked that Wickshire Steele Creek was close to where I lived. But it looked really small on the virtual tour, and then in person it was just teeny tiny. I was also concerned that they had wood floors instead of carpeting, which could be an issue if our loved one fell. But the Executive Director was very accommodating. And I liked that it was a smaller community. But the rooms were too small, with just enough room for the bed and a very small dresser.

We did a virtual tour with Spring Arbor and it was difficult because the video/audio were not working properly. From what we saw, the atmosphere was dark and sad. The facility is very expensive.

The community is clean and neat and the staff is very friendly. They have plenty of activities for the residence to participate in and I would recommend this community to others based on my experience.

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.

There was not a lot of physical therapy going on because of the quarantine, and we were not able to eat in the dining room. It did not really meet my needs and every time you left the building you had to quarantine.

I would tell friends that the common areas look pretty and the rooms are nice sized. The care is lacking and it doesn't seem like a good value. I don't think they have a good ratio for nurses to patients. I believe the overhead is high. The rate is aggressively and constantly rising.

This is a very big facility with a lot of amenities. However, we got a rushed tour, didn't see everything, and our guide had difficulty even finding the model rooms. The person who was supposed to give us a tour couldn't be there and the one who did was from skilled nursing and did not know a lot about assisted living though that was what we were there for. We were promised a phone call on Monday which never happened either. Too high prices and a rushed tour turned us off this facility

Although my parent seems to be taken care of, they’re slightly under staffed for the amount of residents in the memory care unit. They also DO NOT have enough engaging activities especially for those residents who are in the early to mid stages of Alzheimer's/dementia. When the assisted living side has a big event, such as an entertainer, the memory care side doesn’t always get to take part. They miss out on many engaging activities. The activities gal on the memory side does a great job for what she can for the whole group but it’s those few people who can use more engagement who need more stimulation otherwise they’ll just sit around in their rooms watching tv. Place looks pretty but right now, not enough for the residents to do and not enough staff to manage them without having them sit in their chairs or in their rooms.

Community is for residents requiring an assisted living environment. The facility small, seemed older and somewhat outdated. Rooms are furnished and furniture appear very used. This community was not quite what we require.

Spring Arbor seems to be better than other places my family looked into - more people on staff, which is a big deal. But anyone looking for help for alzheimers need to face the reality that just because you lock them into the memory cottage and administer their medicines doesn't mean you're an expert on alzheimers. I've experienced CNAs treating my mother as if she had a proper working memory and problem solving skills due to their own lack of understanding or care. If you plan to put your mom here, have a very detailed careful conversation with the managers and check on her regularly. [Removed] happens in many subtle ways that add up over time.

I was surpriced by the lack of thought that went into this community since it is relatively new. The rooms were small and there were wall units instead of central air with thermostats. It felt more like a motel than a community and I did not think it would be a very good fit for my father.

A wonderful staff and felt like home. However too far from family and no Independent Living.

This is a beautiful community from what I saw, everything looked very well-kept. When I toured this community they informed me that my husband would have to be place in the memory unit. I did not want him in the memory care portion of the community. This was not the community for us overall.

It was considerably more clinical than the Courtyard in New Bern. The furnishing were more spartan. However, the staff was considerably more enthusiastic about helping their residents. They took me directly to the Memory Care area which is locked off from the rest of the area. There is also a walk, garden, outdoor activities area which is fenced off and connected to the Memory Care facility. It is probably 20 by 40 feet, but very nicely landscaped, with a nice walk path. There seemed to be a lot more emphasis on getting the residence to doing something (becoming more active). They can't have many patients (about 8 - 10) and many (if not all) were in the activities center. There were at least two nurses managing the area which was about the size of our living room. There were three of four other areas of similar size including a dining area. There are several residents walking around with walkers, but there were also several just sitting in a chair and day dreaming. The monthly cost is about $5K, but that includes all services. There is a small initial entrance fee, about $500.

This community looked clean when I visited. When I walked in it did feel a little dreary. The people I met were nice and they were flexible when I needed to take the tour. They did not have the room we needed when we were looking.

This was a nice community with nice staff members. They had a nice menu of meals that would have been served. The community was nice, but not what we were looking for. Families should tour this community for a decision on family needs for care and value.

My tour of this community was a good one. The community appeared to be well maintained. The staff was friendly and courteous. It was a very nice experience, but the location was far for us to travel too.

We were impressed in the beginning, but now that mom has been there almost a month we are somewhat disheartened. Her room had not been vacuumed for the entire month because it was broken. The call button was being pushed but no help came for multiple hours at a time. The problem continued even though they did research the problem. Then 3 weeks later, we discovered the button only records calls if you hold the button down firmly for a period of time(although I pushed it the same way and sometimes it worked and some times not so much.) There are some very awesome people who work there, but there are also people who are always on their phone Facebook while residents in memory care meander around without support.

My husband and I had a pretty good experience here at this community. My husband has since passed,and I moved back home. Everybody was very kind and helpful. They provided my husband with great care. The only issue I have had is they will not refund me for my unused balanced, since I moved out a month early. Other than the billing issue this is a good community. I would recommend it.

They were not giving her certain medications that she was suppose to have per doctor requests. Then they were giving her medications that she didn't need. She said that when they were going on their little day trips that she was not invited to go along. Very clean, and friendly, but I was disappointed with those issues.