Spring Arbor Management, LLC

We love that our brother is able to stay there

The staff is wonderful. They keep us up-to-date on Mom and her situation. The caregivers have also been very nice. My mom feels really comfortable and safe there, and that's important to us.

We liked the community. The location was convenient for the family.

From our point of view - we think Beach House Jacksonville has been a very positive experience. I think the staff are all angels that are doing their best, they are all so friendly. It is a God send that we were able to find this place and the location is where they lived their whole life so it is perfect. They have plenty of activities provided for the residents, if you want to do something you can and if you do not, you don't have to. I would absolutely recommend the facility to others families.

Our family had an in person tour and the experience was really good. Overall it was a very nice community and it was a hard choice

This was an open concept with recliners. However, they didn't take hoyer lifts for my loved one.

The cleanliness is getting better. It's very expensive. The staff is very friendly, they are willing to listen, and don't brush you off. They are always willing to offer suggestions, and work together with the family. The financial assistance, could be improved. We chose this place over others, because it's close to our home, and is a very good location.

One of several tours was nice, have a hard decision to make.

My mother has adjusted to her new living environment at Spring Arbor largely due to the caring and wonderful staff and friendly people who live there. The nursing staff in particular are great and they have given me reassurance through their care that moving Mom to Spring Arbor was the right decision. Mom loves the food. She has complained about gaining weight (which is not a problem for her)! Variety is part of the meal planning with an emphasis on healthy, nutritional meals. This is important to Mom and she appreciates the attention to healthy meal planning. If there is a constructive comment that I could make it would be to add some new and different activities to the roster such as tutorials on use of technology, guest speakers on a variety of topics, and resuming the bus tours of close-in places of interest.

It is a lovely place, but overall great with no major concerns.

Spring Arbor of Crofton was an older facility, so it needed some updating, and the room size was smaller. There was nothing wrong with it- we just preferred more new/fresh.

Spring Arbor of Severna Park looked okay, but they just really didn't seem to be prepared to give the tour.

We are very happy with our experience. My loved one wanted to be in a smaller community and it has a homey feel to here. It isn't a hotel like. It has been really good as my loved one is enjoying their time here. The food has been good and reliable and this is a plus. The staff are friendly and easy to ask questions to. There have been times that I have had to track answers down; however, once I have been able to do this they were able to provide complete answers which I am happy with.

Our family had an in person tour and it was a good tour experience, it was a little less expensive then others we had toured in the area. They did have potential, but the rooms we were shown were just a little bit to small and the location was a little inconvenient for our family.

My sister looked at two other places and she felt most comfortable with Rosewood Village. We did respite care here to feel it out because we were not comfortable moving him yet and I am very glad they offer that. The care he received was just fine, my only complaint was I spent a lot of time letting them know about the care he needed and I felt like they did not apply it or listen. The parking can be quite complicated because it is a tiny parking lot. It is a beautiful place and the people were all extremely friendly and caring towards the residents. There was a particular nurse [name removed] who was really good. Overall we would definitely recommend them to others who need this type of care.

We chose Spring Arbor because we thought it was the best option for my mom with all things considered. They have a very friendly staff and they are all super helpful. The location has also been great for our family and we have easy access to her which is what we were looking for. We would recommend Spring Arbor to other families looking.

It's a good facility. I think they're a little short-staffed right now, and because of that, response times are slower. But the staff that are there are friendly. I rate the facility itself highly as far as cleanliness. The food is good and seems more like home cooked. And they have plenty of activities - they go on some outings, have movie nights, devotional/ church services, happy hours, crafts, etc.

The staff at Spring Arbor really helped us out during a difficult time, so based on our experience so far we would recommend this community to other families. They have so many different activities for the residents to participate in.

The meal was ok and it felt more like take out food. It seemed more like produced off site for the residents.