Spring Arbor Management, LLC

We liked it this community a lot, and it is brand new.

I would recommend you definitely check this community out. The care is a lot better than a previous community for less money. The staff are good when you are able to get to them. I believe the response time could be better from the staff when leaving a message about my loved one care's.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

This could be in part due to Covid, but the transition from start to finish was very confusing because we couldn't go in and see the room before we moved our loved ones in. So we had no idea what to anticipate. And then once we moved them in, it took a while to rearrange furniture and things like that. Because we weren't able to go in and meet the staff, we weren't able to discuss our concerns or our desires for our relatives from the get-go, or talk about the nuts and bolts of things. For instance, no one told us we would be responsible for providing soap, toothpaste, toilet paper, etc. There were a lot of those little things to iron out. That being said, the staff has been extremely responsive to all of our questions and concerns. It just took a good 2-3 months to really get settled in. And there are still little things to double check, but overall it's been a good experience. The one concern I have is the room itself is not all that neat and clean. There was dust in their room when they first moved in, and it's still there. The facility in general looks very neat and clean. It's just the rooms that haven't been up to my cleaning standards. But the woman at the front desk knows me by name. She's quick to help out when I ask or get me to the correct person. One of the personal aides has given me her cell phone number and said call anytime. Same with one of the laundry staff. The doctor on staff is very friendly and responsive. We're still trig to figure out the accounting online, but that's likely our issue. Overall, it has all worked out well. If we ask them to do anything, they do it, which has been nice. I really feel confident that our loved ones are well cared for. And my loved ones say they're showered with attention there. They've been content there right from the start. I've also appreciated that there is a base rate for the room, and then another rate for the level of care. So if you have two loved ones with different levels of care, they can stay together.

Our experience there was very short, but the staff was great in preparation for my loved one's entry, and also very attentive while she was there. They were particularly attuned to her medical condition. Which is why we were there for such a short time - she ended up needing transferred to the hospital. From what I saw in that time, it looked pretty clean. There was nothing bad that I saw. They seemed to have a good, full calendar of events for the residents, and they seemed to be actively trying to get them engaged as far as memory care goes.

The staff members were fine, we had no problems there and when it came to the care services they did what they could. However the community was not made aware of the severity of our loved ones health condition. They were lied to by another worker who evaluated our loved one. The head nurse told us they would not of accepted our loved one has a patient if they were just truthful about the condition in the first place. The food was good, she did seem to like it. When she needed help eating, they were always very accommodating.

I would tell others it is in a nice location. The people are friendly and seem to be caring. They are quick to meet my requests. They are on top of the care of my loved one. My loved one has adapted to the community. The communication is good and they are fairly prompt in their responses.

The care at Spring Arbor was good, however, we had issues with overnight staff. My mother in law would push the call button for help to get to the bathroom through the night and the staff always made her feel that she was pushing the button too much. She was immobile and couldn't get there herself. The food was great and they had a nice variety. We chose this community because when we visited the residents seemed very happy, and we liked that it was smaller. I would recommend to other families to go visit this community personally and see it for yourself. The community is very attractive with a lot of activities offered and good food,

Spring Arbor was the only community that was able to accommodate both of my parents' varied health care needs. The food is good. They do not offer a large discount for the second person in a couple like others in the area. They have a nice porch and a walkway but they do not have much usable outdoor space. Communication among the staff is not good. We have to make multiple requests when we have an issue. I feel they are understaffed now with the Covid -19 due to the need to serve all the residents meals to them in their rooms which takes time.I do understand they are doing their best. It is nice that they do offer both Assisted Living and Memory Care. My dad is in the process of moving to memory care and it will be nice for my mom to be able to see him daily. Staff is very friendly.

The community is a very attractive place. Most of the staff are caring and concerned for the residents. The activities director does a really fine job. She shows a lot of compassion and concern for the residents. I feel there is a lack of effective communication with the families. For example, my wife's medication was changed, and the communication was very limited if any. I chose this community for it's convenience of location and it is priced competitively among the other good places. Families really need to be very proactive and an advocate for their loved one there. The website needs to be updated with the names and positions so that we can effectively contact the appropriate people at the local community level.

Very nice facility! Clean, many residents not ambulatory. Very nice rooms with great amenities. Afraid my Mom would just hermit in her very nice room with her television and kitchenette. I'm a little concerned about the 2:30pm happy hour. My Mom has liver disease and my brothers mother-in-law's alcoholism was well fueled in assisted living. Not crazy about the rt 3 corridor location.

Met with [name removed] at Spring Arbor. They have 2 cottages for memory care. I felt the smaller cottage would be a good fit for me. Still concerned with the overall cost and if moms money would allow her to reside their Til end of life. The facility was very well kept and overall loved it. The rooms for residents with very large and loved the family feeling walking through. Everyone was very polite and seemed to enjoy working there. Very open and light filled the area. Outside courtyards were very well kept and I can see I would be very pleased with mom being there.

I liked the separate "cottages" for the dementia/Alzheimers residents. Many residents were out of their rooms, not just sitting in room.Facility was very clean with no odor. Staff very friendly & smiling

Very clean. Residents seemed happy and engaged. No odors detected anywhere. Only concern was the caregiver/patient ratio of 1/16.

Very much liked the atmosphere and the personnel there. Not sure if there is enough there to keep [Name removed] busy. COST: Studio "smart saver" $4,745 $5,000 Smart Saver "deposit", Level of care cost.... starting at $350 to $1300. (Probably level 3 = $550. ESTIMATED MONTHLY COST: $5573 (I divided the $5000 deposit into $277 a month (18 months it pays for itself))

Very, very nice facility - clean and rooms and areas were beautiful. Just wish the costs weren't so high.

Nice spacious facility and friendly and knowledgeable staff. I would give a 5 star rating if they had chinese speaking staff.

My mother in law is doing very well since coming here.She seems to be happy and well-adjusted. She is starting to socialize with the other residents and is doing some of the activities. She is liking the food which is good. The staff is extremely helpful and friendly very kind. I would recommend this community

The Shores of Lake Phalen appear to be above average in providing assisted living facilities. It has had its problems with change of ownership and directors in the past two years but seems to be making improvements with the present management team. As with any health care facility there is the problem of keeping good employees on staff with frequent turnover of caregivers. We admitted two sisters in April 2015, one to Memory Care Unit and the other to an assisted living apartment. At that time we were not very impressed with the caregivers in memory care except for one or two who seemed to try to relate to the patients needs and to initiate interactions rather than be task orientated. Our sister there passed away the following Dec. I understand they are now giving special training to the caregivers in Memory Care with emphasis on interaction and communication and they are providing the residents with more activities. Our sister in assisted living is very satisfied with the facility and involved in many activities provided, games, special events and trips to Walmart, Dollar Store and grocery stores provided by the activity department. She has made many friends while there. There is a problem with transportation to Doctor appointments. It would be great if a shuttle car could be available in the future for this purpose even if there was a fee charged.

We considered Spring Arbor for my mom but we called and they let us know they could not provide transportation to my mom's church.